I have found and corrected the issue.

In these two files

• vendor/uvdesk/support-center-bundle/Controller/Ticket.php
• vendor/uvdesk/core-framework/Controller/Ticket.php

In the function "public function downloadAttachment(Request $request)", add the this line of code:

• $response->headers->set('Content-Length', $attachment->getSize());

Below

• $response->headers->set('Content-Disposition', 'attachment; filename='. $attachment->getName());

And Above

• $response->sendHeaders();

@peopleinside Thanks again for the help!

Hi @Sanjeev,

What is being stored in the cache?
If I delete the entire folder the project should 100% be fine correct?
Also is there a way to limit the cache? this project is up to 6.1 gb of cache files.

Thanks,

Brandon

@Sanjeev I also just tried the same steps on the UV-Desk demo page and the file is corrupt as well.

@peopleinside Not a problem, I am a programmer and just glad to help out!

@peopleinside I am currently only running version 1.0.13 and have made workarounds for most of the bugs in that version, but the team is getting irritated with some of the bugs I cannot fix without rewriting the core packages. Updating the versions right now is just moving around bugs in the system as new features are getting added while bugs are being fixed.

This is why new features need to be pushed to version 2.0 and current bug fixes need to be made on version 1 until they are all worked out.

I like the direction UV-Desk is headed but if things continue as is we may end up switching to something else as end-users don't really care about the why's or processes involved in development.

Is there any plan to create a fully working version 1 that has addressed all of the bugs and any new features being implemented in a beta or version 2?

With this running live with tickets in the database and how easily things are breaking or can become corrupt, I cannot be updating each package each time there is a new error caused by a new feature.

@SCoccia Do you have the cronjob running?

If someone else lands here with something similar. For your Ticket Types make sure you're not hitting enter when completing the description. This is for version 1.13.

Thanks for your help @Sanjeev

@Sanjeev

Nothing is set up with workflows, groups, or teams; the only thing is Type. Reply issue is the same for any member and Admin. The TinyMCE though isn't getting initialized for some reason.

Was there anything found from this as I am having a very similar issue all of a sudden?

Tickets get created but when you go to reply TinyMCE is failing to initialize and the field is null.

Hi @Sanjeev,

What is being stored in the cache?
If I delete the entire folder the project should 100% be fine correct?
Also is there a way to limit the cache? this project is up to 6.1 gb of cache files.

Thanks,

Brandon

@peopleinside Not a problem, I am a programmer and just glad to help out!

I have found and corrected the issue.

In these two files

• vendor/uvdesk/support-center-bundle/Controller/Ticket.php
• vendor/uvdesk/core-framework/Controller/Ticket.php

In the function "public function downloadAttachment(Request $request)", add the this line of code:

• $response->headers->set('Content-Length', $attachment->getSize());

Below

• $response->headers->set('Content-Disposition', 'attachment; filename='. $attachment->getName());

And Above

• $response->sendHeaders();

@peopleinside Thanks again for the help!

@Sanjeev I also just tried the same steps on the UV-Desk demo page and the file is corrupt as well.