Hello everyone,

First of all, great project! Love the work you jhave done with UVdesk.

I've installed UVdesk, everything is running smoothly with the exception of the following 2 issues:

1# - UVdesk doesn't convert to tickets emails that were sent to a capitalized email.
Example:

Mailbox email is: myemail@company.com

If the client emails me at myemail@company.com I can import and convert to ticket the email. However, if the client emails me at Myemail@company.com, altough UVdesk imports the email, it does not convert it to a ticket.

If I create a new mailbox, with the email Myemail@company.com. I am now able to convert the email I received to a ticket.

Question: How can I solve with this without creating countless capitalized mailbox versions of my email? (e.g. mYemail@company.com, mYeMaIl@company.com)

2# - UVdesk imports emails received by web form but doesn't convert them to ticket.
Example:

I have a web form on my site that allows clients to email me at techsupport@company.com. So I receive an email "from: techsupport@company.com" "to: techsupport@company.com" containing the client's email and message in the email content.

However, if I try to bring these emails (submited via web form), to my UVdesk account, once again, although UVdesk imports these emails, it does not convert them into tickets.

Question: How can I solve this? I've spent quite a few days trying to debug this issue and solve it, but I can't seem to make it work.

Thank you for your time