@wistex thanks for the update.
I'm sorry to see 3 days has been past without a reply to your update.

I'm monitoring the community but I'm not a developer to help you.
I offered also to you my time for free in my personal live chat but no chat has started. (Better for me, I have not busy my time - I'm joking).

Developers can be busy so a reply from the UVdesk team may require time, especially for the free open source.

Thank you for your patience.

@savelam

Mail your query us at support@uvdesk.com. Our team will help you.

@harish thank you for your message!
I never tested UVdesk in localhost. What is the PHP version used?
Maybe do you have some issue with .htaccess file.

If no replies from developers here I suggest to test the software on the server, if is possible.
Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

Developers should reply to this post in the next hours / days but there is no guarantee.
I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

I hope you will be able to solve your issue soon!
Have a nice day and time!

@HKowalski

Share your email address which you have used in the mailbox setup, share your helpdesk URL with the admin login credential & also send the ssh details. we will check with your email address.

You can create a ticket from here

@Isidoro

Follow this blog, I hope this will help change the language:

https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

@blckhwk thanks for the update, I'm glad you resolved!

@elhanan-fine

As I understand your issue, Follow the below solution:

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.

You can fixed this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4", **TO** "doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

@webmaster22 Can you please provide steps to reproduce in the demo?
If you can maybe a short video or GIF also.
Also be sure the browser affected is updated and be sure the issue cannot be caused by some active extension.

Dear Sanjeev,
thanks for your prompt reply, it can be installed now.👍 😊

sjliu

@webmaster22 said in Cannot get emails to work at all in the system:

Now I think I am at a halt because composer is updated in Plesk and packages for uvdesk may no longer work because of me updating composer,

I'm also on Ubuntu and Plesk and I use composer 2.0 latest version so I don't think the issue is updating composer. Composer should/must be updated!

UVDesk is such a good functional software. Id go with the hosted one on their site, but our company usually hosts their own software for privacy reasons and to own and solely access confidential information that should not be accessible to anyone.

Yes... umh I'm not into business but I host the UVdesk by myself for that reason 🙂 and also because I cannot pay a plan.

@webmaster22 said in Cannot get emails to work at all in the system:

We've had no issues using it. I think the team at UVDesk should change the structure of the software and the packages it uses because its difficult to setup for control panels from what I see.

Yes maybe not easy but I know some other software, help desk too that I'm not able to install because is harder and harder. 😊

@webmaster22 said in Cannot get emails to work at all in the system:

Thank you so much for the help and support. Hopefully you have a great weekend.

It's my pleasure, have an happy week end too 🙂

@blckhwk thank you for your feedback!
I'm glad to know you resolved!

Happy week end and enjoy UVdesk 🙂

@nathan
Are you able to log in to dev mode?

If not, please make a try the below methods:

Check your read/write permissions enable or not in the .env file

In the last cache clear of your project with this command:

php bin/console c:c

and try again.

thanks will try and give update

Hi,

Thanks for your reply however i managed to solve this issue by changing the value of site_url

9c5b06b4-b097-4901-8c2d-3c05cc298cd1-image.png

9a931b39-f4c9-4c5e-af18-9f80d212ea69-image.png

UVDesk implementation:

Centos 8
Php 7.4
Nginx 1.14
UVDesk 1.18

@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.

@peopleinside
Please check this blog for how to install Uvdesk using Xampp on windows: here

@diana-lucciano Hi, this is a paid feature; you can buy the add-on.

Additional apps that you can add to the open-source UVdesk helpdesk system UVdesk Open Source Custom Fields App

Unfortunately this is a paid feature.

Thanks a lot.

@peopleinside said in UVDesk Community: Cannot connect to database:

ead you was able to resolve

Yes, due to Redis connection check sometime it fails to verify database details.

@adyg said in Bulk User Creation:

Is there a way to create bulk users which are agents and/or customers?
We are looking to use UVDesk for training IT helpdesk agents.

Bulk agent creation is not possible but you can create one by one using command.

You need to provide email and password using console don't need to follow full process of password setup using received link.

Open your CMD and navigate to your project route.
Now run below command to create agent and setup email and password for them.

php bin/console uvdesk_wizard:defaults:create-user ROLE_AGENT