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    Solved Email integration not working

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    • D
      Duncan last edited by

      Refresh command indicates processing of message, but refreshing GUI still shows 0 tickets. This is my first attempt using uvdesk.

      Regards,
      Duncan

      root@helpdesk:/var/www/html# php /var/www/html/uvdesk/bin/console uvdesk:refresh-mailbox support@cdsoft.no

      1. Processing uvdesk mailbox configuration.

      2. Opening imap stream...

      3. IMAP stream opened.

      4. Fetching Email collection since 09 March 2021.

      5. Total fetched email -> 1

      6. Starting to convert Emails into Tickets ->
        =============================================
        =============================================

      Converting email 1 out of 1.

      Mailbox refreshed successfully !!!
      root@helpdesk:/var/www/html#

      1 Reply Last reply Reply Quote 0
      • Sanjeev
        Sanjeev developer UVdesk Staff mod last edited by

        @Duncan

        Most probably your site_url is not correct in uvdesk.yaml (under config/packages folder) file.

        Please share your helpdesk URL by which you are running your project on browser.

        We will let you know what should be the correct site URL.

        1 Reply Last reply Reply Quote 1
        • D
          Duncan last edited by

          You're correct, I figured the problem by adding /public to my site_url.

          Thanks,
          DUncan

          1 Reply Last reply Reply Quote 1
          • Sanjeev
            Sanjeev developer UVdesk Staff mod last edited by

            @Duncan

            Glad to know that your issue has been fixed.

            1 Reply Last reply Reply Quote 1
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