Solved uvdesk no emails are received
-
Hallo,
my problem is I setup Swiftmailer and Mailbox. I added one TestClient (myself) when I try to press Forgot Password, it tells please check mail. but No mail was received.Also no other mails are received
swiftmailer.yaml
swiftmailer: default_mailer: mailer_3622 mailers: mailer_3622: transport: smtp username: support@izon.ml password: ******************* host: mail.izon.ml port: 465 encryption: ssl auth_mode: login sender_address: delivery_addresses: [''] disable_delivery: false mailer_9140: transport: smtp username: helpdesk@izon.ml password: ************* host: mail.izon.ml port: 465 encryption: ssl auth_mode: login sender_address: delivery_addresses: [''] disable_delivery: false mailer_4594: transport: smtp username: *****@gmx.net password: ******************* host: mail.gmx.net port: 587 encryption: tls auth_mode: login sender_address: *****@gmx.net delivery_addresses: [''] disable_delivery: false
uvdesk_mailboxes.yaml
uvdesk_mailbox: emails: ~ # Often Reply emails like from gmail contains extra and redundant previous mail data. # This data can be removed by adding delimiter i.e. specific line before each reply. # delimiter: '<-- Please add content above this line -->' # enable_delimiter: true # Configure your mailboxes here mailboxes: HelpDesk: name: Izon Help Desk enabled: true # [SMTP] Outgoing mail server # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox smtp_server: mailer_id: mailer_9140 # [IMAP] Incoming mail server # IMAP configurations to use for fetching emails from mailbox imap_server: host: '{mail.izon.ml:993/imap/ssl}INBOX' username: helpdesk@izon.ml password: *****
uvdesk.yaml
parameters: app_locales: en|fr|it # Default Assets assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png' assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png' assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png' uvdesk_site_path.member_prefix: member uvdesk_site_path.knowledgebase_customer_prefix: customer # File uploads constraints # @TODO: Set these parameters via compilers max_post_size: 8388608 max_file_uploads: 20 upload_max_filesize: 2097152 uvdesk: site_url: 'localhost:80/public_html/support/public' upload_manager: id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost support_email: id: helpdesk@izon.ml name: UVDesk Community mailer_id: mailer_9140 # Default resources default: ticket: type: support status: open priority: low templates: email: mail.html.twig
Greetings
-
Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.
Open the EmailService.php reach to sendMail() function.
and dump() the exception as in attached images.
It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).
Other helpful link:
https://forums.uvdesk.com/topic/1870/how-to-debug-the-error