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    Solved uvdesk no emails are received

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    • S
      SeppyUV last edited by

      Hallo,
      my problem is I setup Swiftmailer and Mailbox. I added one TestClient (myself) when I try to press Forgot Password, it tells please check mail. but No mail was received.

      Also no other mails are received

      swiftmailer.yaml

      swiftmailer:
          default_mailer: mailer_3622
          mailers:
              mailer_3622:
                  transport: smtp
                  username: support@izon.ml
                  password: *******************
                  host: mail.izon.ml
                  port: 465
                  encryption: ssl
                  auth_mode: login
                  sender_address: 
                  delivery_addresses: ['']
                  disable_delivery: false
              mailer_9140:
                  transport: smtp
                  username: helpdesk@izon.ml
                  password: *************
                  host: mail.izon.ml
                  port: 465
                  encryption: ssl
                  auth_mode: login
                  sender_address: 
                  delivery_addresses: ['']
                  disable_delivery: false
              mailer_4594:
                  transport: smtp
                  username: *****@gmx.net
                  password: *******************
                  host: mail.gmx.net
                  port: 587
                  encryption: tls
                  auth_mode: login
                  sender_address: *****@gmx.net
                  delivery_addresses: ['']
                  disable_delivery: false
      
      

      uvdesk_mailboxes.yaml

      uvdesk_mailbox:
          emails: ~
              # Often Reply emails like from gmail contains extra and redundant previous mail data.
              # This data can be removed by adding delimiter i.e. specific line before each reply. 
              # delimiter: '<-- Please add content above this line -->'
              # enable_delimiter: true
          
          # Configure your mailboxes here
          mailboxes:
              HelpDesk:
                  name: Izon Help Desk
                  enabled: true
      
                  # [SMTP] Outgoing mail server
                  # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
                  smtp_server: 
                      mailer_id: mailer_9140
      
                  # [IMAP] Incoming mail server
                  # IMAP configurations to use for fetching emails from mailbox
                  imap_server:
                      host: '{mail.izon.ml:993/imap/ssl}INBOX'
                      username: helpdesk@izon.ml
                      password: *****
      
      

      uvdesk.yaml

      parameters:
          app_locales: en|fr|it
          
          # Default Assets
          assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
          assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
          assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'
      
          uvdesk_site_path.member_prefix: member
          uvdesk_site_path.knowledgebase_customer_prefix: customer
          
          # File uploads constraints
          # @TODO: Set these parameters via compilers
          max_post_size: 8388608
          max_file_uploads: 20
          upload_max_filesize: 2097152
      
      uvdesk:
          site_url: 'localhost:80/public_html/support/public'
          upload_manager:
              id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
          
          support_email:
              id: helpdesk@izon.ml
              name: UVDesk Community
              mailer_id: mailer_9140
          
          # Default resources
          default:
              ticket:
                  type: support
                  status: open
                  priority: low
              templates:
                  email: mail.html.twig
      
      

      Greetings

      1 Reply Last reply Reply Quote 0
      • Sanjeev
        Sanjeev developer UVdesk Staff mod last edited by

        @SeppyUV

        Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

        Open the EmailService.php reach to sendMail() function.

        and dump() the exception as in attached images.

        4c9f3aa9-c88e-4350-8b67-5e7d2dd7c268-image.png

        5f7f7fe9-147f-4329-91f0-1f41f03c5d54-image.png

        It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

        Other helpful link:
        https://forums.uvdesk.com/topic/1870/how-to-debug-the-error

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