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    Solved Installation Error

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    • peopleinside
      peopleinside mod admin community specialist @ty_kel last edited by

      @ty_kel Hi, welcome in the UVdesk forum!

      What method are you using for installing UVdesk?
      SSH?
      Docker?
      Composer?
      FTP?

      Please see: https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

      UVdesk passionate | Community moderator | External consultant

      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
      You can always get in touch also with the UVdesk team
      https://support.uvdesk.com/en/

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      • T
        ty_kel @peopleinside last edited by

        @peopleinside Using composer. The link did not go through in the first post, but this is the guide I followed. https://geekrewind.com/how-to-install-uvdesk-on-ubuntu/

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        • peopleinside
          peopleinside mod admin community specialist @ty_kel last edited by

          @ty_kel said in Installation Error:

          The link did not go through in the first post, but this is the guide I followed. https://geekrewind.com/how-to-install-uvdesk-on-ubuntu/

          This is not a UVdesk official guide.
          You can look at the link I gived or also here: https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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            ty_kel @peopleinside last edited by

            @peopleinside It looks like I have found the solution; however, when I try to do this, I get the following error. Any thoughts?

            In JsonFile.php line 181:
                                                                                            
              file_put_contents(./composer.lock): failed to open stream: Permission denied
            
            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @ty_kel last edited by

              @ty_kel sorry, I have no idea. I'm not a developer just a passionate user that try to help on the forum 🙂 for a UVdesk staff reply you need maybe wait more time.

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

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              • T
                ty_kel @peopleinside last edited by

                @peopleinside No worries! I appreciate your help and passion for UVdesk. I will await a dev.

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                • peopleinside
                  peopleinside mod admin community specialist @ty_kel last edited by

                  @ty_kel I think you get errors because you are not maybe installing from FTP or SSH

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

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                  • Komal Sharma
                    Komal Sharma UVdesk Staff last edited by Komal Sharma

                    @ty_kel

                    The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with uvdesk.

                    You can fix this issue by changing the version in composer.json in uvdesk:

                    "doctrine/doctrine-fixtures-bundle": "^3.4",
                     **TO**
                    "doctrine/doctrine-fixtures-bundle": "3.4.1",
                    

                    After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

                    I Hope, This will resolve your issue.

                    If you have still faced the error let us know.

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                      ty_kel @Komal Sharma last edited by

                      @komal-sharma Thank you for the reply! I was able to locate the composer.json file and update to version 3.4.1, however, when I run the composer update command in the project root directory, I get the following error:

                      file_put_contents(./composer.lock): failed to open stream: Permission denied

                      Please advise.

                      Best,

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                      • T
                        ty_kel @ty_kel last edited by

                        @ty_kel I was able to resolve the issue by changing permissions. You can close this ticket!

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                        • Topic has been marked as solved  T ty_kel 
                        • Topic has been marked as unsolved  peopleinside peopleinside 
                        • Topic has been marked as solved  peopleinside peopleinside 
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