Warning ! Swiftmailer not working. An error has occurred while sending emails!

ReeceLER

Get the error in the title both when an employee tries to register a ticket and when an agent replies to a ticket.

From my research online, here is the file that may pertain to this error, if someone has the solution or whatever I am missing I would really appreciate it, I think if this is sorted we can finally launch uvdesk on our organisation.

swiftmailer.yaml:

swiftmailer:
    default_mailer: mailer_4157
    mailers:
        mailer_4157:
            transport: smtp
            username: helpdesk@ourfakedomain.com
            password: apasswordiscontainedhere
            host: smtp.livemail.co.uk
            port: 465
            encryption: ssl
            auth_mode: login
            sender_address: helpdesk@ourfakedomain.com 
            delivery_addresses: ['']
            disable_delivery: false
            stream_options:
                ssl:
                    verify_pear: false
                    verify_pear_name: false

If information from any other files is required please let me know

Komal Sharma

@ReeceLER

Get the error in the title both when an employee tries to register a ticket and when an agent replies to a ticket.

Let us know, which version of uvdesk you are using.
Also, share a screenshot of email settings or shared uvdesk.yaml file.
Once you check again your app password in swiftmailer and mailbox option.
After configuration you will clear cache of project using the below command:

$ php bin/console c:c

ReeceLER

@Komal-Sharma

I am using the latest version of uvdesk, although I am not sure how to check for sure.

The uvdesk.yaml file:

parameters:
    app_locales: en|fr|it|de|da|ar|es|tr|zh|pl
    
    # Default Assets
    assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
    assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
    assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

    uvdesk_site_path.member_prefix: Member
    uvdesk_site_path.knowledgebase_customer_prefix: Employee
    
    # File uploads constraints
    # @TODO: Set these parameters via compilers
    max_post_size: 8388608
    max_file_uploads: 20
    upload_max_filesize: 2097152

uvdesk:
    site_url: '192.168.0.154/uvdesk'
    upload_manager:
        id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
    
    support_email:
        id: helpdesk@ourfakedomain.com
        name: Helpdesk Team
        mailer_id: mailer_4157
    
    # Default resources
    default:
        ticket:
            type: support
            status: open
            priority: low
        templates:
            email: mail.html.twig

What exactly is the app password meant to be? Is this the password I used to login? Or something else?

ReeceLER

@Komal-Sharma
I also get the following when I try and run the php command:

/var/www/uvdesk/config/packages$ sudo php bin/console c:c
Could not open input file: bin/console

Komal Sharma

@ReeceLER

What exactly is the app password meant to be? Is this the password I used to login? Or something else?

The app password is not the same of your login email address. It is a create from your email for the set up of swiftmailer, mailbox and email settings for sending emails.
For checking how to create app password in outlook you can follow the blog here.

I also get the following when I try and run the php command:
/var/www/uvdesk/config/packages$ sudo php bin/console c:c
Could not open input file: bin/console

This error showing because your project path is wrong. The project path should be only /var/www/uvdesk/ instead of this /var/www/uvdesk/config/packages:

Unsolved Warning ! Swiftmailer not working. An error has occurred while sending emails!