Solved Warning ! Swiftmailer not working. An error has occurred while sending emails!
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Get the error in the title both when an employee tries to register a ticket and when an agent replies to a ticket.
From my research online, here is the file that may pertain to this error, if someone has the solution or whatever I am missing I would really appreciate it, I think if this is sorted we can finally launch uvdesk on our organisation.
swiftmailer.yaml:
swiftmailer: default_mailer: mailer_4157 mailers: mailer_4157: transport: smtp username: helpdesk@ourfakedomain.com password: apasswordiscontainedhere host: smtp.livemail.co.uk port: 465 encryption: ssl auth_mode: login sender_address: helpdesk@ourfakedomain.com delivery_addresses: [''] disable_delivery: false stream_options: ssl: verify_pear: false verify_pear_name: false
If information from any other files is required please let me know
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@ReeceLER
Get the error in the title both when an employee tries to register a ticket and when an agent replies to a ticket.
Let us know, which version of uvdesk you are using.
Also, share a screenshot of email settings or shared uvdesk.yaml file.
Once you check again your app password in swiftmailer and mailbox option.
After configuration you will clear cache of project using the below command:$ php bin/console c:c
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I am using the latest version of uvdesk, although I am not sure how to check for sure.
The uvdesk.yaml file:
parameters: app_locales: en|fr|it|de|da|ar|es|tr|zh|pl # Default Assets assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png' assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png' assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png' uvdesk_site_path.member_prefix: Member uvdesk_site_path.knowledgebase_customer_prefix: Employee # File uploads constraints # @TODO: Set these parameters via compilers max_post_size: 8388608 max_file_uploads: 20 upload_max_filesize: 2097152 uvdesk: site_url: '192.168.0.154/uvdesk' upload_manager: id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost support_email: id: helpdesk@ourfakedomain.com name: Helpdesk Team mailer_id: mailer_4157 # Default resources default: ticket: type: support status: open priority: low templates: email: mail.html.twig
What exactly is the app password meant to be? Is this the password I used to login? Or something else?
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@Komal-Sharma
I also get the following when I try and run the php command:/var/www/uvdesk/config/packages$ sudo php bin/console c:c
Could not open input file: bin/console -
@ReeceLER
What exactly is the app password meant to be? Is this the password I used to login? Or something else?
The app password is not the same of your login email address. It is a create from your email for the set up of swiftmailer, mailbox and email settings for sending emails.
For checking how to create app password in outlook you can follow the blog here.I also get the following when I try and run the php command:
/var/www/uvdesk/config/packages$ sudo php bin/console c:c
Could not open input file: bin/consoleThis error showing because your project path is wrong. The project path should be only /var/www/uvdesk/ instead of this /var/www/uvdesk/config/packages:
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peopleinside