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    Solved No convierte correo en ticket

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    • J
      juancarlosfelipe last edited by

      Estimados, tuve problemas para enviar correos desde un principio, pero luego de actualizar el servidor centos 7 funcionó el envío de correos. Ahora me encuentro con el siguiente inconveniente:

      • Al crear un ticket desde la plataforma el cliente recibe un correo, pero el agente (miembro) no recibe notificación por correo, solo en la plataforma al actualizar.

      • El cliente al enviar directamente un correo para solicitar soporte no se crea un ticket automáticamente.

      Favor si me pueden ayudar con el inconveniente ya que generé un ticket hace un tiempo y aún no recibo respuesta.

      Gracias.

      peopleinside J 2 Replies Last reply Reply Quote 0
      • peopleinside
        peopleinside community specialist mod admin @juancarlosfelipe last edited by

        @juancarlosfelipe we can help you in English.
        You can try to set a workflow for inform the operator about the ticket.

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

        1 Reply Last reply Reply Quote 0
        • J
          juancarlosfelipe @juancarlosfelipe last edited by

          @juancarlosfelipe I do not understand what is required, please if you can explain better.

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside community specialist mod admin @juancarlosfelipe last edited by

            @juancarlosfelipe when you log-in in the admin dashboard you can create workflow to create email notification for operator.

            If the issue is that the ticket email are not converted into tickets this is a different issue.

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

            J 1 Reply Last reply Reply Quote 0
            • J
              juancarlosfelipe @peopleinside last edited by

              @peopleinside perfect, the workflow is very clear to me, it worked perfectly. What can I do about not creating tickets automatically when sending an email?

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside community specialist mod admin @juancarlosfelipe last edited by

                @juancarlosfelipe you can look at this article: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                J 1 Reply Last reply Reply Quote 0
                • Topic has been marked as solved  peopleinside peopleinside 
                • J
                  juancarlosfelipe @peopleinside last edited by

                  @peopleinside Estimado, antes de seguir con los próximos pasos...dónde veo que actualización tenemos instalada? Y si tengo la 1.1.0 y no la 1.1.1 ¿Cómo lo podré actualizar? ¿Se instala nuevamente todo?

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside community specialist mod admin @juancarlosfelipe last edited by

                    @juancarlosfelipe upgrade is not easy actually on my opinion.
                    You can check the following post: https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

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