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    • peopleinside

      SOLVED Wrong version showed in Softacolous
      • peopleinside

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      peopleinside

      @Sanjeev perfect, this resolve my issue.
      In ConfigureHelpdesk.php the version was still 1.0.13 now fixed

    • E

      SOLVED Can't send emails (Gmail - Custom domain)
      • emirc

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      @emirc

      Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

      Open the EmailService.php reach to sendMail() function.

      and dump() the exception as in attached images.

      dedafd32-9014-4572-a764-cbef712503de-image.png

      4fee59e9-8a59-4ad4-a20c-c54af323b192-image.png

      It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

      Other helpful link:

      https://forums.uvdesk.com/topic/1870/how-to-debug-the-error

    • L

      SOLVED Attachment and Logo Issue - UVDesk Cpanel Install - public_html
      • leandrorocha

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      peopleinside

      @leandrorocha I'm sorry for issues faced.
      What version of UVdesk you installed?

      I don't use CPanel but some script install can be not updated; if you are unable to see UVdesk work I suggest to install manually and see if this resolve the issues faced.

      https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

    • L

      SOLVED UVDesk Mailbox and Cpanel E-mail Host
      • leandrorocha

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      peopleinside

      @leandrorocha Hi, I'm sorry for the issue faced.
      Are you able for example to configure a Gmail account or an email that is not managed by CPanel?

      This is for know if the error is made by you.

      Can be useful know what configuration are you using without include in the forum password or other sensible data.

      Incoming Mail (IMAP) Server

      Transport: Select transport as Gmail, Yahoo or IMAP
      Host: Every email service has unique IMAP HOST like Gmail – {imap.gmail.com:993/imap/ssl}INBOX, Yahoo – {imap.mail.yahoo.com:993/imap/ssl}INBOX
      Email: Put email address of IMAP(incoming mail server)
      Password: Enter password of given email.

      The above text is from the UVdesk guide.

      You may have issue if your email managed by CPanel never support / use a valid certificate.

    • L

      SOLVED How to Translate "Hi! how can i help you."
      • leandrorocha

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      @leandrorocha said in How to Translate "Hi! how can i help you.":

      the "Hi! how can i help you.

      Login to your admin panel.

      You will see Branding section in Dashboard.
      You can set any text in your desired language.

    • peopleinside

      SOLVED Error while cleaning cache
      • peopleinside

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      @peopleinside

      ok fine but please try this way as well as it is the doctrine issue for special character in database password for project.

    • peopleinside

      SOLVED Uvdesk and attachments security
      • peopleinside

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      66
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      No one has replied

    • R

      SOLVED Stuck on installation / web
      • radekdzik

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      @radekdzik

      Please enable read/write permission for .env file.
      Also increase max_execution_time in php.ini file.

      restart your server and setup again and make a try once.

    • R

      SOLVED a lot of deprecated message in the log
      • ray

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      R

      @Sanjeev Thank you for your help. Really looking forward upgrade to the next version. The current swiftmailer only accept email as a username, I need to modify swiftmailer.yaml to make SendGrid working. It's a little bit difficult for the common user.

    • L

      SOLVED Multi-Language Ticket Type
      • leandrorocha

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      peopleinside

      Hi @leandrorocha UVdesk can support different languages but seems actually in the open source self hosted version there is no an option to change or select the language by using a dropdown menù.

      In my installation I generate an external service translation embed code than I implemented the desired language.
      You can see here. where you can find two flags: Italian and English.

      Just generate embed code with only flags and not the drop down in my case than I added the code in the footer and header as <li><li/> before the Home button in main-uvdesk/vendor/uvdesk/support-center-bundle/Resources/views/Templates/footer.html.twig (or header.html.twig)

    • peopleinside

      SOLVED Agent activity icon, how to have under the tickets icon?
      • peopleinside

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      @peopleinside said in Agent activity icon, how to have under the tickets icon?:

      Home
      Tickets
      Reports

      Currently Home, ticket and reports are under Core-framework and
      Knowledgebase under the Support-center and apps under Extension-framework bundle.

      All section are coming alphabetically as according to their respective bundle.

      We will check if some way we can rearrange it.

    • peopleinside

      SOLVED Different issues with the new version Stable Release v1.0.14
      • peopleinside

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      peopleinside

      @Sanjeev I don't like the reCapcha error showed as red message on top: I think is really a bad idea because there is no read field that help user to understand what is wrong.

      I believe the error as was showed before under recaptcha is more clear.
      I will revert changes on my side regarding this, I don't like!

      Please tell me what I need to do to remove this bad error showed on top and show again under the captcha field so will be more easy for user understand which field has issue that never allow the ticket submission.

      https://github.com/uvdesk/community-skeleton/issues/424

    • R

      SOLVED Not able to install uvdesk with wamp public folder shwoing error
      • rahul_sharma

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      V

      is your PHP version 8 ? if yes please degrade it to PHP version 7.2.

    • J

      SOLVED Add cuastomer
      • Jet Huan

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      @Jet-Huan

      You need to setup your swiftmailer(responsible for sending emails) and once done whenever you add a customer or agent they will receive a email for the same for setup password.

      But if emails not working for you the you can enable option for admin as well to setup password.

      You can achieve this by simply made few changes.

      For changing password for Agents:

      locate path in your project:

      vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

      open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160

      And replace:

      {% if userDetails and userDetails.isVerified %}

      BY

      {% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

      For changing Customers password:

      locate path in your project:

      vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

      open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100

      And replace :

      {% if userDetails and userDetails.isVerified %}

      BY

      {% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

      once done clear your project cache by:
      php bin/console c:c

      Finally check admin will be able to update the password for agent and customer.

    • M

      SOLVED If UVDesk mail address is in CC or in To but not in first position it doesn't create the ticket
      • Mauro Toselli

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      peopleinside

      @vipin I applied the patch but (don't know if is the patch that cause the issue) as customer I receive the custom email link in English and not Italian that is my default language.

      Customer click on the ticket number or receive the registration email and this have the link point to en language. Why if Italian should be the default for me?

      OK tested and seems is not your patch but the issue returned to be after one of your updates.
      https://github.com/uvdesk/community-skeleton/issues/318

      Update: Resolved (see the GitHub issue)

    • S

      SOLVED How Admin can update password of Agents and Customer?
      • Shoman

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      S

      @webziver

      Glad to know your issue has been resolved.
      Stay tuned with us for future updates here you can watch repository for updates.

    • W

      SOLVED Admin cannot change member's password...
      • webziver

      4
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      W

      You help very quickly. Customer's password has been updated. Thank you so much UVdesk.

    • D

      SOLVED Fetch emails from a group
      • DD

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      V

      Share the credentials of new user then I will check .
      Share the credentials on this "servicewebkul@gmail.com" mail .

    • ?

      SOLVED UVdesk - SLA
      • A Former User

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      @peopleinside

      As you know to developing SLA application is very much time taking task for opensource but will surely add customer feedback section in near future.

      IN next release we are adding two more features in opensource.

      Agent Activity: https://www.uvdesk.com/en/blog/uvdesk-agent-activity/ Marketing Announcement: https://www.uvdesk.com/en/blog/uvdesk-marketing-announcement/

      Also IN opensource App section which will be paid:

      Form Builder Custom Field
    • J

      SOLVED Docker + Nginx. SRC images displays 127.0.0.1:8083 instead of correct url
      • javier.solis

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      peopleinside

      @javier-solis Yes I see, all works except logo and maybe attachments.
      Is strange maybe is not a full updated version. Let's see if installing from Github, composer with the guide I give to you can be helpful.