Closing as resolved as no reply was made.
UVdesk is still improving and with them also the support community.

I also get this issue many times in my website. I suggest you to upgrade your hosting and fix technical issues in your website..

@Nuran Please don't post URL to other external website, other help desk platform or seems your profile is mading spam.
I edited the URL in your message.

But I need only member panel as main page

I don't know how to help. UVdesk load the basic Knowledge page when you load the main address.
You want redirect this to the customer login page? Maybe in this case you can see if you can manage your hosting to do a redirect but should be ok simply use UVdesk as is. Seems you are asking a customization so I cannot help with that. Maybe you can try to wait a UVdesk team reply but again, seems you are asking for a customization...

If you run an help desk system is normal that the main page will be the main page of the Help desk system.

If when you load yourhelpdeskdomain.ext want load yourhelpdeskdomain.ext/member/login you need put a redirect on your hosting.

On Apache you should be able to do this with a redirect. you can search how on Google.
"redirect with htaccess" or some panel do allow do this by using the web interface.

Hum 6 days without a reply.
I opened a topic on GitHub to better track this.

https://github.com/uvdesk/community-skeleton/issues/473

Hello @Sanjeev
Thank you for the reply.

The renaming files issue has been fixed with the link you provided. Thank you.

And thanks to the issue report of @peopleinside, I could also fix the formatting error.

Thank you very much for helping me out.

Yours sincerely
~ LinuxSquare

@Ajonymous in this case I don't know how to help, let's hear @Sanjeev
In the future UVdesk team can create a clear cache button in operator side so this will be useful for users that cannot clear cache by SSH. I know another Open Source project that has done this 🙂

@leandrorocha In my OpenSource install I edited the email templates by inserting two languages.
First my native language: Italian than English.

@Sanjeev OK, thank you for the answer!

@Sanjeev yes is good, thanks.
I placed the CSS code into CSS section in branding so I will not loose changes when updating UVdesk.

I also used left: -55px because looks better on showing all smiles.
Thank you!

Thanks, everybody, I followed the steps outlined above and can confirm this is now resolved.

@leedsy90

Login to database, open uv_user table and search email id of account owner now here after search note id of user.

Now open uv_user_instance and search user id which you got from uv_user table once done update that row and make support_role_id to 3

@leedsy90

I have a few other question so will open separate thread for these.

We would love to resolve your queries.

@Sanjeev perfect, this resolve my issue.
In ConfigureHelpdesk.php the version was still 1.0.13 now fixed

@emirc

Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

Open the EmailService.php reach to sendMail() function.

and dump() the exception as in attached images.

dedafd32-9014-4572-a764-cbef712503de-image.png

4fee59e9-8a59-4ad4-a20c-c54af323b192-image.png

It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

Other helpful link:

https://forums.uvdesk.com/topic/1870/how-to-debug-the-error

@leandrorocha I'm sorry for issues faced.
What version of UVdesk you installed?

I don't use CPanel but some script install can be not updated; if you are unable to see UVdesk work I suggest to install manually and see if this resolve the issues faced.

https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

@leandrorocha Hi, I'm sorry for the issue faced.
Are you able for example to configure a Gmail account or an email that is not managed by CPanel?

This is for know if the error is made by you.

Can be useful know what configuration are you using without include in the forum password or other sensible data.

Incoming Mail (IMAP) Server

Transport: Select transport as Gmail, Yahoo or IMAP
Host: Every email service has unique IMAP HOST like Gmail – {imap.gmail.com:993/imap/ssl}INBOX, Yahoo – {imap.mail.yahoo.com:993/imap/ssl}INBOX
Email: Put email address of IMAP(incoming mail server)
Password: Enter password of given email.

The above text is from the UVdesk guide.

You may have issue if your email managed by CPanel never support / use a valid certificate.

@leandrorocha said in How to Translate "Hi! how can i help you.":

the "Hi! how can i help you.

Login to your admin panel.

You will see Branding section in Dashboard.
You can set any text in your desired language.

@peopleinside

ok fine but please try this way as well as it is the doctrine issue for special character in database password for project.

@radekdzik

Please enable read/write permission for .env file.
Also increase max_execution_time in php.ini file.

restart your server and setup again and make a try once.