@SCoccia

Is your site_url is helpdesk.karatti.it/public in uvdesk.yaml file (under config/packages).

@peopleinside

We will check with above solution if it is not effecting any other functionality then will add it with project.

@Sanjeev I agree, just to know thanks.

I'm closing this as resolved.
Maybe if in the future this feature will be useful someone can request on GitHub.
For now there are issue with major priority like bug resolution and basic function implementation.

Topic marked as solved as no reply has been posted.

Topic marked as resolved as no reply has been posted.

Hi, I'm marking this topic as resolved as you mention here, seems you was able to install UVdesk.

Hi,
this topic seems has no more updates.
I mark the discussion as resolved.

You can still be able to reply if you need help.

Hi @satksd ,
I hope you are well!

I'm sorry to see the topic has not received a reply update anymore.
UVdesk is improving and we are also improving the support community.

I will mark this topic as resolved for now, if you still need help you can open a new topic.

Closing as resolved as no reply was made.
UVdesk is still improving and with them also the support community.

I also get this issue many times in my website. I suggest you to upgrade your hosting and fix technical issues in your website..

@Nuran Please don't post URL to other external website, other help desk platform or seems your profile is mading spam.
I edited the URL in your message.

But I need only member panel as main page

I don't know how to help. UVdesk load the basic Knowledge page when you load the main address.
You want redirect this to the customer login page? Maybe in this case you can see if you can manage your hosting to do a redirect but should be ok simply use UVdesk as is. Seems you are asking a customization so I cannot help with that. Maybe you can try to wait a UVdesk team reply but again, seems you are asking for a customization...

If you run an help desk system is normal that the main page will be the main page of the Help desk system.

If when you load yourhelpdeskdomain.ext want load yourhelpdeskdomain.ext/member/login you need put a redirect on your hosting.

On Apache you should be able to do this with a redirect. you can search how on Google.
"redirect with htaccess" or some panel do allow do this by using the web interface.

Hum 6 days without a reply.
I opened a topic on GitHub to better track this.

https://github.com/uvdesk/community-skeleton/issues/473

Hello @Sanjeev
Thank you for the reply.

The renaming files issue has been fixed with the link you provided. Thank you.

And thanks to the issue report of @peopleinside, I could also fix the formatting error.

Thank you very much for helping me out.

Yours sincerely
~ LinuxSquare

@Ajonymous in this case I don't know how to help, let's hear @Sanjeev
In the future UVdesk team can create a clear cache button in operator side so this will be useful for users that cannot clear cache by SSH. I know another Open Source project that has done this 🙂

@leandrorocha In my OpenSource install I edited the email templates by inserting two languages.
First my native language: Italian than English.

@Sanjeev OK, thank you for the answer!

@Sanjeev yes is good, thanks.
I placed the CSS code into CSS section in branding so I will not loose changes when updating UVdesk.

I also used left: -55px because looks better on showing all smiles.
Thank you!

Thanks, everybody, I followed the steps outlined above and can confirm this is now resolved.

@leedsy90

Login to database, open uv_user table and search email id of account owner now here after search note id of user.

Now open uv_user_instance and search user id which you got from uv_user table once done update that row and make support_role_id to 3

@leedsy90

I have a few other question so will open separate thread for these.

We would love to resolve your queries.