@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.

@peopleinside
Please check this blog for how to install Uvdesk using Xampp on windows: here

@diana-lucciano Hi, this is a paid feature; you can buy the add-on.

Additional apps that you can add to the open-source UVdesk helpdesk system UVdesk Open Source Custom Fields App

Unfortunately this is a paid feature.

Thanks a lot.

@peopleinside said in UVDesk Community: Cannot connect to database:

ead you was able to resolve

Yes, due to Redis connection check sometime it fails to verify database details.

@adyg said in Bulk User Creation:

Is there a way to create bulk users which are agents and/or customers?
We are looking to use UVDesk for training IT helpdesk agents.

Bulk agent creation is not possible but you can create one by one using command.

You need to provide email and password using console don't need to follow full process of password setup using received link.

Open your CMD and navigate to your project route.
Now run below command to create agent and setup email and password for them.

php bin/console uvdesk_wizard:defaults:create-user ROLE_AGENT

@domdis you get no email at all?
If so maybe your email settings in SMTP are not correct.

Yes IMAP is only for incoming email.

Near the smile icon check if you can see, here in the forum, the icon to upload an image. Be sure no sensible data are present.

@vipin Hi, today I tried to give an hand for help @Ricsca with remote support AnyDesk.

@Ricsca is using a shared hosting, seems so I was able to set a cronjob and have the output sent by email. I discovered in the host field, email settings need add the novalidate-cert

with this edit now UVdesk read emails of @Ricsca but ticket still not get created.

I checked the site URL and is correct, I tried to add /public/ to the URL but same results: ticket not created.

https://forums.uvdesk.com/topic/2006/not-create-the-ticket-from-email/8?_=1646416431003

@vipin How can we help @Ricsca ?
Can open a ticket but you don't need only access to UVdesk maybe but also to the user hosting... and this may be a problem I think. I looked remotely with Anydesk, I also followed the link topic above by replacing RefreshMailboxCommand.php and replace its code from here but no particular error messages was printed.

@ricsca maybe there is an issue open about this: Sort Order in Categories (knowledge base) is overridden by updating an article

@piotrekzielony thank you for the feedback

@domdis if you have email issues please open a separate topic, this one is about installation and composer 🙂

But wouldn't it be better if the tickets are assigned to a user by default and then in the case of customization then let the workflows be used?
99% of those with medium-large sites have only one who is responsible for answering the questions who is also the owner.
You have to make a cms as simple as possible to use if you want to make it popular ...

@Michael-Neo
I have also checked but here this type of issue is not created in uvdesk v1.0.18.
You can check it here. you are following these steps.

Can you please more detail on what steps you are following for agent creation?

@wildanm great, so I suggest to just try to upgrade PHP to 8.0 or 8.1
Personally I'm running PHP 8.1 with the latest Uvdesk version.

Let us know if after upgrading PHP the performance has improvments.

@peopleinside Thank you for believing on us. we will definitely make uvdesk bug free & user friendly.

We are continuously working on giving our best to make uvdesk a better help desk.

@DomDis you can follow the uvdesk documentation from here. It will help you to understand the uvdesk functionality.

If you still facing any issue. Please let us know.

@sanjeev Thanks

@Ricsca

@ricsca You can ask on GitHub for this.
Actually is not a supported feature... also if I don't if is good ask to the team to do additional work to let disable attachments.

Email with attachments will have attachments lost?
If attachments is not needed than users will not upload them 🙂

@ricsca your email provider must support a valid SSL certificate.
Did you set the cronjob for fetch emails?

What is the output of the cronjob run by SSH?
Also I suggest always to use the cronjob and any SSH command related to UVdesk from the user SSH profile and not from root.

If your cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX

If the issue is not the certificate can be the cron job or the domain as explained in the linked discussion above.

@sergiisav I'm glad you resolved, thanks for sharing what worked for your case.
The suggested .htaccess content here should work:

<IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteRule ^(.*)$ ./index.php/$1 [QSA,L] RewriteCond %{HTTP:Authorization} ^(.*) RewriteRule .* - [e=HTTP_AUTHORIZATION:%1] </IfModule>

But can be maybe ok if you simply applied the same code used in Wordpress.

@ricsca you can also decide to put the links in the footer of the help desk if this will not decrease the security. If your operators use a strong password and also the re captcha is active should be not a problem.

Personally on my install I prefer not link the admin operator interface access but is something you can do or add anytime in branding section by inserting your login URL.