@TimFL you are welcome, glad to hear that helped.

@mikem72 I'm mark this topic as solved as no replies seems has come from UVdesk staff. If you still need help you can try to reach UVdesk by opening a ticket https://support.uvdesk.com/en/customer/create-ticket/

I'm sad to see no reply was made to this topic.

@Michael-Neo

How can I add customer contact as a workflow condition? Currently there are only Customer Name and Emal address.

We are informing to you. At this moment, we have not added the phone number field in the workflow condition.

Closing as resolved as no other action will be maybe made by the UVdesk staff, of cure this issue is not resolved and maybe will be one day when an update will add support for PHP 8.2 allowing to keep the server upgraded and updated.

No reply has been made to this topic.
I will close as resolved also if is not resolved and maybe will not be shortly.

This issue exist since years so will be maybe not resolved soon.

@ivanmanzanolh

Everything is okay now. After configuring Swiftmailer and the email settings, it's working. Thanks for your prompt response.

We are glad to know that your issue has been resolved now.

If would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

and leave your positive reviews here:
https://reviews.capterra.com/new/158346
https://www.trustpilot.com/review/uvdesk.com

It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.

Looking forward to seeking 5-star reviews from your side.

Awaiting your response.

@ivanmanzanolh

I'm getting this error when I try to refresh the mailbox: "Undefined constant Webkul\UVDesk\MailboxBundle\Console\CURLOPT_NOBODY" in RefreshMailboxCommand.php."

Let us know, you have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

37fedb4a-a4d4-423c-a553-23e331bc7967-Screenshot from 2023-05-17 16-56-55.png

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Verify install of curl verison on Ubuntu by running:

$ curl --version

@Bayu-Nugroho

Once you can check cross verify again your settings because your mailbox url showing something like this publi instead of public:

http:/your-domain-name/publi/en/mailbox/listener

7a65e41f-6b92-4f29-9105-e4d21b4b6f90-image.png

and in your uvdesk.yaml file showing site_url like this till public:

1338f195-d52b-447c-9fcd-42a5a1871f79-image.png

Can you please share a composer.lock and composer.json file of your project. Also, share your configured email id details.

@afe038 yes, this is my suggestion.
Also provide in the ticket to developers steps to reproduce the issue.
A small video can also help the team.

Currently we have used swift mailer normal email sending process in code as we are sending email using this.

For Amazon AWS you need to update some code for the same to send using Amazon AWS here.

You can check below link for help:
https://stackoverflow.com/questions/69093958/error-while-sending-email-from-symfony-mailer-via-aws-ses

@peopleinside
Yes, you can mark as solved this topic.

@isaacwilsonk12

Hello, added the Custom Fields plugin to our Open-Source UVDesk. The issue that we are having is that when using the Ticket Search Bar, the data entered into the custom fields is not searchable.

At this moment, we have not added this feature in search filter view with custom fields on the ticket list page. Here search results works with only ticket id, subject, customer name, and email id.

7f7ad91f-d694-4fdd-95e2-4351ed83ede3-image.png

Also, you can check your custom fields details on the ticket view page like this:

cfe95caf-5e06-4cdf-856b-2ec23b7dba6a-image.png

fdd56a37-3a4f-4dce-aba5-70112d06c349-image.png

If you want any modify in your opensource project then this will be going with the customization work.

@AK_4_Life said in Invalid credentials:

On a new install, I am receiving error "Invalid credentials" when trying to login with my Agent login or as a customer that I created. I am sure of the password, and have reset it multiple times to be sure.

Let us know, you have using the correct URL's for the login account for customer and agent.

For admin/agent URL like this:

localhost/your-project-folder-name/public/en/member/login

For customer URL like this:

localhost/your-project-folder-name/public/en/customer/login

Also, check in your database that user exists or not with password.

@yl_adc

Are there files that should not be excluded so that uvdesk works correctly when restoring the application from the backup (eg the cache.yaml file)?

You have to backup of uvdesk, so you will backup of the below files and folders:

config folder

public folder (for your images and files)

composer.json

composer.lock

Also, you will export your data from the database:

0aae9db0-20bf-4627-8d87-b8639027a979-image.png

After export your data from the database, you will import this data in the new created database.

Also, you can use the same name of the previous database name in your created new project in .env file. If you are not export your data.

Hello,
I had the same problem, but figured it out, so you just need to change server, not to 127.0.0.1 or localhost but to the local ip of the computer that is hosting database, for example 192.168.x.x

If the computer with database is the same as installation, you just enter local ip address of the computer/server.

Hope that helps,
Grilc L

@illo

I got an exceptions while installing UVDesk. The error message is "Unable to write in the "cache" directory (/var/www/html/uvdesk/var/cache/dev)"
Currently I am not sure, how to fix this error. What I tried to fix the problem:

This issue generete due to permission problem.

You can follow the below links for more information:

https://stackoverflow.com/questions/20127884/runtimeexception-unable-to-create-the-cache-directory-var-www-sonata-app-cach

https://stackoverflow.com/questions/13211829/symfony2-failed-to-write-cache-directory

@swebervna

We have received your review, Thanks for your appreciation to us.

Also, Can we list out your company here: https://www.uvdesk.com/en/success-stories/

Kindly provide your confirmation so that we will proceed ahead accordingly.

@Pedro-Kerche

would you teach me how to create this cronjob. the command line to create this automation

Please follow the below steps for running the cronjob clear cache:

Step 1: Open your terminal with your project root directory

Step 2: Now you will run the below command in project root directory:

$ crontab -e

cc0e2235-3298-48ca-93fd-2841a2e20863-image.png

After edit your crontab save and close the crontab for now (CTRL + X, CTRL + Y, then ENTER if you selected nano).

Step 3. Now check your view the contents of your crontab, but not edit it, you can use the following command:

$ crontab -l

9abbeb14-b027-436b-ab11-4d6bc1167c13-image.png

Step 4: Now check the setup is correct or not, so you will run the showing file path command till end in your crontab terminal check the below screenshot:

6cb5f69e-97a2-4ea0-8f0e-2ea087e5f3e0-image.png

Note:

If you are not showing like this, so you will followed the below steps:

Go to the project root directory with you want to delete the folder path, and check the current directory of your project folder, run the below command:

pwd

It will show the current project file path.

Once again check this is working or not, please follow the above 4 step again. You will run the showing file path command till end in your crontab terminal.

Now your crontab is saved, and project folder removed in every 2 days.

Also, you can check the below links for more information:

https://stackoverflow.com/questions/16325350/setting-cron-job-to-delete-file-after-24-hours

@ddsupport you can try to see the following article https://forums.uvdesk.com/topic/2075/helpdesk-how-to-do-a-local-installation-on-windows-with-xampp where you can find a video demonstration also.

@oliiix

Thanks a lot!! Fixing the host-string did the trick
Have a great day!!

We are glad to know that your issue has been resolved now.
If would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

and leave your positive reviews here:
https://reviews.capterra.com/new/158346
https://www.trustpilot.com/review/uvdesk.com

It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.

Looking forward to seeking 5-star reviews from your side.

Awaiting your response.

@Pedro-Kerche said in Delay in converting email to ticket:

I cleaned out the inbox. but the problem now is in the ticket part. it's not converting. it identifies the email, but does not convert. In the image I provided, he reads the email, but is no longer creating tickets. do you know what it could be?

It may be due to two reasons:

site_url is not correct.

Processing of ticket conversion URL is blocked due to any security reason.

Once check your site URL follow this path:

uvdesk.yaml file config/packages/uvdesk.yaml and find site_url, enter the localhost or domain path till public, and make sure you have removed http://

For example: localhost/folder_name/public

d77c07f4-7fac-4674-96a9-82eb02df7a93-Screenshot from 2023-03-27 14-57-32.png

You can clear the cache with the php command:

php bin/console c:c

Also, you can create a new project with the latest release updates.