@vipin Hi, today I tried to give an hand for help @Ricsca with remote support AnyDesk.
@Ricsca is using a shared hosting, seems so I was able to set a cronjob and have the output sent by email. I discovered in the host field, email settings need add the novalidate-cert
with this edit now UVdesk read emails of @Ricsca but ticket still not get created.
I checked the site URL and is correct, I tried to add /public/ to the URL but same results: ticket not created.
@vipin How can we help @Ricsca ?
Can open a ticket but you don't need only access to UVdesk maybe but also to the user hosting... and this may be a problem I think. I looked remotely with Anydesk, I also followed the link topic above by replacing RefreshMailboxCommand.php and replace its code from here but no particular error messages was printed.