There are many packages which is used with this project and current version of symfony used here is 4.3 .
If we upgrade it to 5.3 we need to make a compatibility test with each part of project and dependent packages and need to update many things in code as well to make compatibility between packages and the process will take much time for upgrading the version.
So currently we are not focusing on this part but in future we will check accordingly.
Seems you have not understood how UVdesk need to be installed.
Did you read carefully the link I give to you?
You can choose to install UVdesk by FTP by uploading all the files and not only the public folder than you need follow the post instruction to understand how to point to the public folder without the public folder is showed in the URL.
UVdesk can be also installed by SSH and how is explained in the link given to you.
Yes, you can block ticket conversion from your mailbox into ticket by simply using spam setting and add those emails or domains into block list and ticket will not create for that particular email domains or email id.
@sanjeev, Thanks again for helping me out with this, once I change .htaccess file adding random text I get 500 internal server error. I will check apache configuration and htaccess file as well and will share with you my findings.
Hi @tschabet ,
I edited your message to hide IP address and port.
I should maybe also hide your ticket system URL as you seems can have a potential security issue: directory listing.
Directory listing is good when you have a folder with no sensible data but having for folders where you have a web application installed can be dangerous.
First of all I suggest to disable directory listening and be sure about your Apache or / and server configuration.
I run UVdesk on Ubuntu 20.XX without issues so maybe something should be wrong on your install or server configuration.
@ercanyuzuk great, I'm glad to read you figured out what was wrong in your installation.
Thanks for sharing the solution that worked for you:
I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .
Does the following command not use swiftmailer normal email sending?
php bin/console swiftmailer:email:send
When using this with my configuration everything works using AWS SES so it doesn't make sense that I'd need to do anything special unless i need to reformat like 464 as you describe. I'll try to determine how to do that. The reference link you sent is fairly vague and I'm not a php developer so I'll play with this a bit more but so far (I'm guessing I just need to fix which fields are passed such as the sender), I keep getting failures when I clear cache so I'm concerned I'm breaking other things.
You must enable into domain site -> php version
at the end you can put additional configuration, I don't know why the installation not activate the module and only the additional configuration enable it...