@ricsca you can also decide to put the links in the footer of the help desk if this will not decrease the security. If your operators use a strong password and also the re captcha is active should be not a problem.
Personally on my install I prefer not link the admin operator interface access but is something you can do or add anytime in branding section by inserting your login URL.
@ricsca I love this forum and is not the only forum i know, maybe was hard for you to understand just because you usually use a different forum software.
phpbb, mybb are not responsive forum and today have a responsive software, on my point of view, is essential.
At the moment I don't think the forum must be improved as is perfect as it is.
I know also about flarum, discourse forum.. those, as this current forum, are all modern responsive forum that I think are good.
Maybe you need just take some patience when you use something new (like also UVdesk) because is normal to have some confusion and not all clear, at the start.
Remember please also that all is offered here is for free from a busy team that has also to work on paid product and give support to the paid customers. 😊
As I told I think feedbacks are welcome but personally I don't agree on heard that some other not responsive forum are better than this platform.
@mxdevito you can create an email when a ticket is resolved.
Be sure to use the latest UVdesk version because some bug related to this can be now resolved in the latest version so, if you are using an older version you can have issues.
If the workflow will be not correct the customer will never get the email.
Also try to test if the email is send if the status of the ticket is changed by the operator without a reply.
I tested the following scenario and is working:
The operator reply to the ticket and as status select "replied".
The workflow tested send an email to customer if the ticket status is set to resolved.
After the ticket reply and the status set on "replied" change the status to resolved without made any reply. An email should be sent to the customer.
If this works, maybe the workflow is set correctly.
Now you may want have the email sent also if the operator reply to the ticket and set the status directly to resolved, I never tested if this works.
There are many packages which is used with this project and current version of symfony used here is 4.3 .
If we upgrade it to 5.3 we need to make a compatibility test with each part of project and dependent packages and need to update many things in code as well to make compatibility between packages and the process will take much time for upgrading the version.
So currently we are not focusing on this part but in future we will check accordingly.
Seems you have not understood how UVdesk need to be installed.
Did you read carefully the link I give to you?
You can choose to install UVdesk by FTP by uploading all the files and not only the public folder than you need follow the post instruction to understand how to point to the public folder without the public folder is showed in the URL.
UVdesk can be also installed by SSH and how is explained in the link given to you.
Yes, you can block ticket conversion from your mailbox into ticket by simply using spam setting and add those emails or domains into block list and ticket will not create for that particular email domains or email id.