@peopleinside Thank you for believing on us. we will definitely make uvdesk bug free & user friendly.

We are continuously working on giving our best to make uvdesk a better help desk.

@DomDis you can follow the uvdesk documentation from here. It will help you to understand the uvdesk functionality.

If you still facing any issue. Please let us know.

@sanjeev Thanks

@Ricsca

@ricsca You can ask on GitHub for this.
Actually is not a supported feature... also if I don't if is good ask to the team to do additional work to let disable attachments.

Email with attachments will have attachments lost?
If attachments is not needed than users will not upload them 🙂

@ricsca your email provider must support a valid SSL certificate.
Did you set the cronjob for fetch emails?

What is the output of the cronjob run by SSH?
Also I suggest always to use the cronjob and any SSH command related to UVdesk from the user SSH profile and not from root.

If your cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX

If the issue is not the certificate can be the cron job or the domain as explained in the linked discussion above.

@sergiisav I'm glad you resolved, thanks for sharing what worked for your case.
The suggested .htaccess content here should work:

<IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteRule ^(.*)$ ./index.php/$1 [QSA,L] RewriteCond %{HTTP:Authorization} ^(.*) RewriteRule .* - [e=HTTP_AUTHORIZATION:%1] </IfModule>

But can be maybe ok if you simply applied the same code used in Wordpress.

@ricsca you can also decide to put the links in the footer of the help desk if this will not decrease the security. If your operators use a strong password and also the re captcha is active should be not a problem.

Personally on my install I prefer not link the admin operator interface access but is something you can do or add anytime in branding section by inserting your login URL.

@ricsca All the requirement showed in the wizard is needed for a correct use of UVdesk.

solved, i activated them from my phpmyadmin

I'm glad you resolved.

@mxdevito you are always welcome ☺️👍🏼

@ricsca I love this forum and is not the only forum i know, maybe was hard for you to understand just because you usually use a different forum software.

phpbb, mybb are not responsive forum and today have a responsive software, on my point of view, is essential.

At the moment I don't think the forum must be improved as is perfect as it is.
I know also about flarum, discourse forum.. those, as this current forum, are all modern responsive forum that I think are good.

Maybe you need just take some patience when you use something new (like also UVdesk) because is normal to have some confusion and not all clear, at the start.

Remember please also that all is offered here is for free from a busy team that has also to work on paid product and give support to the paid customers. 😊

As I told I think feedbacks are welcome but personally I don't agree on heard that some other not responsive forum are better than this platform.

If you don't like this forum you can also use the GitHub discuss platform: https://github.com/uvdesk/community-skeleton/discussions

Update:
Some of the suggestions you sent has been implemented in the UVdesk community and is active right now.

@mxdevito you can create an email when a ticket is resolved.
Be sure to use the latest UVdesk version because some bug related to this can be now resolved in the latest version so, if you are using an older version you can have issues.

If the workflow will be not correct the customer will never get the email.
Also try to test if the email is send if the status of the ticket is changed by the operator without a reply.

I tested the following scenario and is working:
The operator reply to the ticket and as status select "replied".
The workflow tested send an email to customer if the ticket status is set to resolved.

After the ticket reply and the status set on "replied" change the status to resolved without made any reply. An email should be sent to the customer.
If this works, maybe the workflow is set correctly.

Now you may want have the email sent also if the operator reply to the ticket and set the status directly to resolved, I never tested if this works.

Let us know if you find any issue.

@Stef

You can use {%ticket.threadMessage%} fo this.

Yes, you can check documentation here.
https://docs.uvdesk.com/

Also you can check other features and their uses.

@stef sure, you are welcome 🙂

@ricsca Chatwhizz is also an intuitive product of webkul, you can check the pricing from here - https://chatwhizz.com/pricing
Thank You!!

@mxdevito glad to know and read you solved.

@mxdevito

There are many packages which is used with this project and current version of symfony used here is 4.3 .

If we upgrade it to 5.3 we need to make a compatibility test with each part of project and dependent packages and need to update many things in code as well to make compatibility between packages and the process will take much time for upgrading the version.

So currently we are not focusing on this part but in future we will check accordingly.

@theochvas glad you resolved!
Congrats and thanks for your message and for sharing the solution that worked for you! 😊

@ricsca you can insert an .htaccess file to hide public in the URL, this is explained in the link that i give to you. (https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time/2?_=1642331838483)

Seems you have not understood how UVdesk need to be installed.

Did you read carefully the link I give to you?
You can choose to install UVdesk by FTP by uploading all the files and not only the public folder than you need follow the post instruction to understand how to point to the public folder without the public folder is showed in the URL.

UVdesk can be also installed by SSH and how is explained in the link given to you.

@peopleinside said in Lock Knowledgebase to loged in users only:

lease allow some times to get a reply from a developer.

Currently it is not possible as it need to do more changes and will effect current functionalities for helpdesk.

@arymaynart @peopleinside

Yes, you can block ticket conversion from your mailbox into ticket by simply using spam setting and add those emails or domains into block list and ticket will not create for that particular email domains or email id.