Hello,
I had the same problem, but figured it out, so you just need to change server, not to 127.0.0.1 or localhost but to the local ip of the computer that is hosting database, for example 192.168.x.x

If the computer with database is the same as installation, you just enter local ip address of the computer/server.

Hope that helps,
Grilc L

@illo

I got an exceptions while installing UVDesk. The error message is "Unable to write in the "cache" directory (/var/www/html/uvdesk/var/cache/dev)"
Currently I am not sure, how to fix this error. What I tried to fix the problem:

This issue generete due to permission problem.

You can follow the below links for more information:

https://stackoverflow.com/questions/20127884/runtimeexception-unable-to-create-the-cache-directory-var-www-sonata-app-cach

https://stackoverflow.com/questions/13211829/symfony2-failed-to-write-cache-directory

@swebervna

We have received your review, Thanks for your appreciation to us.

Also, Can we list out your company here: https://www.uvdesk.com/en/success-stories/

Kindly provide your confirmation so that we will proceed ahead accordingly.

@Pedro-Kerche

would you teach me how to create this cronjob. the command line to create this automation

Please follow the below steps for running the cronjob clear cache:

Step 1: Open your terminal with your project root directory

Step 2: Now you will run the below command in project root directory:

$ crontab -e

cc0e2235-3298-48ca-93fd-2841a2e20863-image.png

After edit your crontab save and close the crontab for now (CTRL + X, CTRL + Y, then ENTER if you selected nano).

Step 3. Now check your view the contents of your crontab, but not edit it, you can use the following command:

$ crontab -l

9abbeb14-b027-436b-ab11-4d6bc1167c13-image.png

Step 4: Now check the setup is correct or not, so you will run the showing file path command till end in your crontab terminal check the below screenshot:

6cb5f69e-97a2-4ea0-8f0e-2ea087e5f3e0-image.png

Note:

If you are not showing like this, so you will followed the below steps:

Go to the project root directory with you want to delete the folder path, and check the current directory of your project folder, run the below command:

pwd

It will show the current project file path.

Once again check this is working or not, please follow the above 4 step again. You will run the showing file path command till end in your crontab terminal.

Now your crontab is saved, and project folder removed in every 2 days.

Also, you can check the below links for more information:

https://stackoverflow.com/questions/16325350/setting-cron-job-to-delete-file-after-24-hours

@ddsupport you can try to see the following article https://forums.uvdesk.com/topic/2075/helpdesk-how-to-do-a-local-installation-on-windows-with-xampp where you can find a video demonstration also.

@oliiix

Thanks a lot!! Fixing the host-string did the trick
Have a great day!!

We are glad to know that your issue has been resolved now.
If would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

and leave your positive reviews here:
https://reviews.capterra.com/new/158346
https://www.trustpilot.com/review/uvdesk.com

It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.

Looking forward to seeking 5-star reviews from your side.

Awaiting your response.

@Pedro-Kerche said in Delay in converting email to ticket:

I cleaned out the inbox. but the problem now is in the ticket part. it's not converting. it identifies the email, but does not convert. In the image I provided, he reads the email, but is no longer creating tickets. do you know what it could be?

It may be due to two reasons:

site_url is not correct.

Processing of ticket conversion URL is blocked due to any security reason.

Once check your site URL follow this path:

uvdesk.yaml file config/packages/uvdesk.yaml and find site_url, enter the localhost or domain path till public, and make sure you have removed http://

For example: localhost/folder_name/public

d77c07f4-7fac-4674-96a9-82eb02df7a93-Screenshot from 2023-03-27 14-57-32.png

You can clear the cache with the php command:

php bin/console c:c

Also, you can create a new project with the latest release updates.

@ics-tas_admin

Deprecated: Creation of dynamic property Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Console::$mappingResource is deprecated {"exception":"[object] (ErrorException(code: 0): Deprecated: Creation of dynamic property Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Console::$mappingResource is deprecated at /var/www/uvdesk/helpdesk-project/vendor/uvdesk/extension-framework/EventListener/Console.php:23)"} []

This is only on a depreciation message on console.

Hi All,
repeating the command to testing fetchmail functionalities I receive the following error:

Can you please share your log file from your project. Please follow the below path for log file:

your-project-folder-name/var/log/dev.log

ed2c7a5e-8728-430c-9e70-bf8209e38132-image.png

@ReeceLER

What exactly is the app password meant to be? Is this the password I used to login? Or something else?

The app password is not the same of your login email address. It is a create from your email for the set up of swiftmailer, mailbox and email settings for sending emails.
For checking how to create app password in outlook you can follow the blog here.

I also get the following when I try and run the php command:
/var/www/uvdesk/config/packages$ sudo php bin/console c:c
Could not open input file: bin/console

This error showing because your project path is wrong. The project path should be only /var/www/uvdesk/ instead of this /var/www/uvdesk/config/packages:

@ReeceLER

When creating the swift mailer, as seen in attached image, there is a sender address and destination address.

In the sender and delivery address nothing much only sent and receive email. These option no need to fill any email. If you are not added in these option still you can send the mails on the customer end.

Does a swift mailer account need to be setup for every user account? or how does that work?

Swift Mailer is a used for sending e-mails. Swiftmailer setup is only one for multiple user you do not need to create different account.

Are apps free or require to be paid for open source? When checking "explore apps", its empty. Do you have to manually upload the apps in open source, or is it just flat out not free for open source? I tried the site with the extensions and theres only a pay option to install.

@webmaster22
We are inform to you in opensource uvdesk free apps is not available. If you want using apps in opensource uvdesk so you will be purchased the apps module from webkul store.
You can check it here for opensource uvdesk apps modules.

If you have further any queries then let us know.

@Komal-Sharma Please closed this issue.

I will redo my uvdesk implementation to fix the issue. Thanks.

I notice that this particular issue is solved or not present in the development release v1.2.

Yes, in the development release v-1.2 this issue is solved now, but at this moment this release is not available officially. So you will wait for the next release.

Thanks for your time and patience!!!

@Renz00 said in IMAP email fetching from GMAIL:

After running the update command, I encountered another error.

Alright, please follow the below command in your project root directory:

$ composer require uvdesk/mailbox-component laminas/laminas-code symfony/proxy-manager-bridge

After clear cache of project using this command:

$ php bin/console c:c

@nacimientoliva

You should be able to integrate with your Outlook modern auth option and also mailboxes using the new Microsoft Apps section available on the dashboard which will walk you through the steps to integrate with Microsoft platforms.

We are working on this update and also on working bug fixes to integrate with your Outlook modern auth option.

This feature will be added with our next release version V-2.0 update.

Thank you for your time and patience!!!

@juancarlosfelipe upgrade is not easy actually on my opinion.
You can check the following post: https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

Hi i'm trying to setup the cronjob for grabbing emails but no matter what it always exits with an empty error while converting.

Once you check whether correctly saved your email settings option. Also, please share your screenshots of the swift mailer, mailbox, and email settings option.

Let us know, which version of uvdesk you are using.

@Komal-Sharma Thanks for your help.
Maybe if you cannot improve the fact uploading by FTP create files and folders permission issues, you can evaluate to show an error message if the installation wizard take too long with a link to a guide or instruction about what the issue can be and how to fix it... so user never need wait a support reply to figure out how to continue the installation 🙂

@IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!

I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!

Thank you for the update!

@thehazzard said in what is the link of the support portal?:

Hi all,

i am new here, and need some basic information.

I have managed to install UVDESK open-source version on XAMPP.
Needed only to add some extra .dll files in php/ext and modify the php.ini.

So i created the first admin account etc. And what is the portal to login on the admin account??

it brings me always to public/en where you only can generate a ticket,
The kb"s only say: login on the support portal but i cannot find it. any help?

If you have created and installed successfully the uvdesk project.

The below URL is the default URL for admin/agent login if you have not made any changes for /member prefix.

If you are using on localhost:
localhost/your-project-folder-name/public/en/member/login

If you are using on server:
your-server-domain-name/your-project-folder-name/public/en/member/login

Also, We can customize this on the setup wizard as per says the previous reply.

I created the first admin account etc

Let us know, you have created this admin account using the web installer wizard or using the terminal command:

php bin/console uvdesk:configure-helpdesk