Technical Help

• T

  Cannot pass setup Step 2.- Unable to locate path on server
  • travistaylor  

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  @travistaylor You can also raise your support ticket at support@uvdesk.com by mentioning all above environment so that your query will resolve in high priority. Thanks.
• C

  Installation step giving error
  • ChandanHJ  

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  @ChandanHJ Check Following Cases: Before setting up your project check below things and make changes accordingly: Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below: <Directory /home/users/www> Options Indexes FollowSymLink AllowOverride All Require all granted Note: Need to run below commands for enabling mod rewrite rule: a2enmod rewrite Then, restart web server: service apache2 restart Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character. Case 3. Allow read-write permission for below file & folder: For .env file – chmod 777 -R path of .env file of UVdesk project For var folder -chmod 777 -R path of var folder of UVdesk project For config folder – chmod 777 -R path of config folder of UVdesk project Case 4. And also check max execution time if it is 30 sec then increase it. Check here. Case 5. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup. After that, restart your server by. service apache2 restart Lastly, clear your project cache by: php bin/console c:c
• I

  The none encryption is not supported
  • Ivan  

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  @anywhere @jesse @Ivan Thanks for reporting this bug we will remove none option from there. Actually you have selected "Encryption Mode - None" for swift-mailer. And swift mailer does not support encryption none . so you just need to locate and open file swiftmailer.yaml under config->packages in your project. Now change encryption to tls or ssl instead of none as per support by your email server and save your file. Now run your project and error will be removed.
• R

  (1/1) InvalidArgumentException The none encryption is not supported
  • rajeev  

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  @rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.
• R

  If i want to show on frontpage (helpdesk/en/ ) for unregistered users some data from uvdesk what can i do?
  • russian_uvdesk  

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  @russian_uvdesk You need to customize knowledgebase section for this where you can do this all stuff. You need a add a new section for this as same as you see in ticket list of customer after customer login.
• R

  Need help - reset password without posting email how to do it
  • russian_uvdesk  

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  @russian_uvdesk You need to open your database and open uv _user  table. If you want to change password for a agent then: You can copy admin password and paste it for agent and login agent using the same password as your admin have and can change agent password after login. Or Click on forget password enter agent email and a verification code will set on database. Now open database and take this verification code from uv_user table and by the below URL you can update password. path_upto_public_folder/en/update-credentials/agent_email/verification_code
• S

  Password field in Agent and Customer Form
  • SaasMe  

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  @SaasMe For Agent: locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section). For Customer: locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).
• F

  Stuck on Installing
  • Fabio-Zeus-Soft  

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  For more detail and help check this blog: https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/
• K

  Site setup
  • kittiechloe  

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  @kittiechloe You need to navigate to public folder of your project. your_host(IP)/your_project/public