@peopleinside @Sanjeev Thanks

Hi, I can't figure out if it's a bug? I have notifications that don't match with the content!
in attachment 2 I do not see any tickets uvdeskbug1.png

Hi everyone, is it possible to create a reply email to the customer when the agent resolves the ticket? I can't find the "ticket resolved" event. I tried to create a workflow with event "Ticket - Agente Update" no conditions and action with mail to customer.

Thanks

@peopleinside
yes sir, thanks for the help, and sorry for my errors.

@peopleinside
i update uvdesk.yalm, i replaced "localhost:8000" with the ip address

thanks

@peopleinside
it's not permission problems, just for test, i set permission 777 for only var/log folder. "administrator" is normal user with the administrator name. I have a message with error -> and nothing more.

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 19 January 2022.

5. Total fetched email -> 1

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 1.

Error ->

Permission folder for var/cache

administrator@uvdesk:/var/www/uvdesk/helpdesk-project/var/cache$ ls -l dev/
total 1552
-rwxrwxrwx 1 www-data www-data 98 Jan 20 10:30 annotations.map
-rwxrwxrwx 1 www-data www-data 5292 Jan 20 10:21 annotations.php
drwxrwxrwx 2 www-data www-data 4096 Jan 20 10:29 Container3MgqZ4w
-rwxrwxrwx 1 www-data www-data 0 Jan 20 10:30 Container3MgqZ4w.legacy
drwxrwxrwx 2 www-data www-data 4096 Jan 20 10:30 ContainerXp2MXx0
drwxrwxrwx 3 www-data www-data 4096 Jan 20 10:21 doctrine
drwxrwxrwx 9 www-data www-data 4096 Jan 20 10:22 pools
drwxrwxrwx 114 www-data www-data 4096 Jan 20 11:07 profiler
-rwxrwxrwx 1 www-data www-data 100 Jan 20 10:21 serialization.php
-rwxrwxrwx 1 www-data www-data 436896 Jan 20 10:30 srcApp_KernelDevDebugContainerCompiler.log
-rwxrwxrwx 1 www-data www-data 43137 Jan 20 10:30 srcApp_KernelDevDebugContainerDeprecations.log
-rwxrwxrwx 1 www-data www-data 785 Jan 20 10:30 srcApp_KernelDevDebugContainer.php
-rwxrwxrwx 1 www-data www-data 0 Jan 20 10:30 srcApp_KernelDevDebugContainer.php.lock
-rwxrwxrwx 1 www-data www-data 44029 Jan 20 10:30 srcApp_KernelDevDebugContainer.php.meta
-rwxrwxrwx 1 www-data www-data 60238 Jan 20 10:30 srcApp_KernelDevDebugContainer.preload.php
-rwxrwxrwx 1 www-data www-data 692312 Jan 20 10:30 srcApp_KernelDevDebugContainer.xml
-rwxrwxrwx 1 www-data www-data 44029 Jan 20 10:30 srcApp_KernelDevDebugContainer.xml.meta
drwxrwxrwx 2 www-data www-data 12288 Jan 20 10:21 translations
drwxrwxrwx 190 www-data www-data 4096 Jan 20 10:21 twig
-rwxrwxrwx 1 www-data www-data 65694 Jan 20 10:30 url_generating_routes.php
-rwxrwxrwx 1 www-data www-data 8655 Jan 20 10:30 url_generating_routes.php.meta
-rwxrwxrwx 1 www-data www-data 71279 Jan 20 10:30 url_matching_routes.php
-rwxrwxrwx 1 www-data www-data 8655 Jan 20 10:30 url_matching_routes.php.meta
-rwxrwxrwx 1 www-data www-data 29486 Jan 20 10:21 validation.php

@peopleinside

@peopleinside

hi, i have reinstall all. Php version is correct and the project running well. I configurated the mailbox and the swift mailer correctly. When i try to update the mail i recive this error. I made sure the permissions are correct.
I can't find the error

Thanks
Max

administrator@uvdesk:/var/www/uvdesk/helpdesk-project$ sudo chown -R www-data:www-data /var/www/uvdesk
administrator@uvdesk:/var/www/uvdesk/helpdesk-project$ php bin/console uvdesk:refresh-mailbox [... email address removed ...]

In StreamHandler.php line 146:

The stream or file "/var/www/uvdesk/helpdesk-project/var/log/dev.log" could not be opened in append mode: failed to open stream: Pe
rmission denied

uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]

administrator@uvdesk:/var/www/uvdesk/helpdesk-project$

@peopleinside i try to reinstall all machine

@peopleinside
this is error when i try to configure new swiftmailer

Symfony\Component\DependencyInjection\Exception
ServiceNotFoundException
in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php (line 996)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php -> getDefinition (line 1028)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/swiftmailer-bundle/DependencyInjection/Compiler/RegisterPluginsPass.php -> findDefinition (line 27)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/Compiler/Compiler.php -> process (line 82)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php -> compile (line 757)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> compile (line 596)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> initializeContainer (line 136)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> boot (line 196)
Kernel->handle()
in /var/www/uvdesk/helpdesk-project/public/index.php (line 25)
Request::setTrustedHosts([$trustedHosts]);}$kernel = new Kernel($_SERVER['APP_ENV'], (bool) $_SERVER['APP_DEBUG']);$request = Request::createFromGlobals();$response = $kernel->handle($request);$response->send();$kernel->terminate($request, $response);

@peopleinside
thanks, the error has changed now. I have a problem with permission, now i'm checking.

The stream or file "/var/www/uvdesk/helpdesk-project/var/log/dev.log" could not be opened in append mode: failed to open stream: Pe
rmission denied

i have set permission like that:
For .env file – chmod 775 -R path of .env file of UVdesk project

For var folder -chmod 775 -R path of var folder of UVdesk project

For config folder – chmod 775 -R path of config folder of UVdesk project

and after i receive this error:

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 18 January 2022.

5. Total fetched email -> 1

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 1.

Error ->