@peopleinside Thank you for your input - I imagine I will have to create a mailbox for support@mydomain.com on my mail server and go from there. I can't believe I have to make a workflow to be able to process tickets but I will try to get it working.

I sure wish there was a simple how to get started document that would explain these things. At the very least the fields on the forms should have some soft of explanation as to what they are for

Thanks for your assistance

@peopleinside That is unfortunate I am definitely moving on to Zammad.

Thank you for your patience you have been wonderful.

@peopleinside Thanks for all your replies. I really wanted to get UVDESK working and I think the Form Builder + Custom Fields would make this package usable BUT I have a feeling that it is NOT FREE any more (maybe it never was). Notes on Customer is another valuable option.

As you suggest I am waiting for the developer to reply & I hope tha this is available BUT I must move on, I will be trying Zammad Help Desk. It has these features built in.

Grazie per tutta la vostra assistenza è apprezzata. Domenic

@peopleinside said in Installing Apps:

Kindly wait a developer reply here,

I have a couple of questions here maybe you could address them all

So I'm confused there are so many githubs of UVDesk out there what is the difference between them all

https://github.com/search?p=1&q=uvdesk&type=Repositories

Is one of them better than the other: Does one of them have these free apps?

Who is webkul.com? when I was searching for the apps I saw the chat box and asked where the free apps are. Because no agent was available this opened a ticket with webkul.com so I'm wondering who they are.

How dos one install Apps into UVDesk as referenced in this Article

https://forums.uvdesk.com/topic/2010/additional-apps-that-you-can-add-to-the-open-source-uvdesk-helpdesk-system?_=1646782163458

@peopleinside IMAP is for incoming only yes ? I know my server does both IMAP and SECURE IMAP (993 as you show) but it is not GMAIL or Yahoo. I know my IPHONE know how connect via IMAP so 'm not sure what is going on there. Even if I don't get IMAP to work what is really important is SMTP so mail can go out and that is not working.

How do you attach pictures to these posts - Do I need to put the image on some hosted server or something ?

@peopleinside said in As the Dept MGR, How do I create a ticket and asign it to one of my staff:

have you try to open the ticket than on Agent change

I have not. I have tried to tic the ticket in the ticket list and then I click on the agent button and select the agent

BUT I think I'm having email issues - mail is not going out and I can't login as the test agent I created because there's no password on the account

Where does one find logs to see what mail issues UVDesk may be having especially in re guards to email

I was talking with one of our customers and they told me about an annoyance they found on our management software.

I login to UVDESk with the Admin account and I create a ticket, Now how do I assign that ticket to one of my staff (yes I created an agent account for them)

@peopleinside @peopleinside said in What is all the stuff at the bottom of the browser & can it be turned off?:

nstructions on previous messages say to replace dev with prod not to add APP_ENV=prod so you just replaced I hope. Be sure to do not create duplicate lines in the .env file.

I put a # before APP_ENV=dev the line and added a new line APP_ENV=prod . I think that makes it a comment. This seemed to work and I was able to create a few users but them my VM froze.

When you run php bin/console c:c as root account this can create issues. The command should be run not as root but as normal SSH user.

I was a normal user, no sudo

The user I am logged in to is part of the www-data group but I see permission in the /var/www/uvdesk/var/cache/* dir are read only for group and other

drwxr-xr-x # www-data www-data 4096 Feb 19 00:22 dev/
drwxr-xr-x # www-data www-data 4096 Mar  3 18:46 prod/

The garbage can is on the home page but it was blocked by the dev black line on the bottom. There's only a hint of the top of the can that is visable but I saw you can shrink that dev line to just an icon by clicking on the x

@peopleinside said in What is all the stuff at the bottom of the browser & can it be turned off?:

This is for clear cache or you can do also by SSH with the command : php bin/console c:c

Huh i vi the .env file to add APP_ENV=prod and I can't browser in anymore.

I will SSH and issue the command php bin/console c:c

That looks like it worked but I did receive an error

{"message":"Error thrown while running command \"cache:clear\". Message: \"Unable to write in the \"/var/www/uvdesk/var/cache/prod\" directory.\"","context":{"exception":{"class":"Symfony\\Component\\Console\\Exception\\RuntimeException","message":"Unable to write in the \"/var/www/uvdesk/var/cache/prod\" directory.","code":0,"file":"/var/www/uvdesk/vendor/symfony/framework-bundle/Command/CacheClearCommand.php:88"},"command":"cache:clear","message":"Unable to write in the \"/var/www/uvdesk/var/cache/prod\" directory."},"level":500,"level_name":"CRITICAL","channel":"console","datetime":"2022-03-03T18:47:05.895286+00:00","extra":{}}
18:47:05 CRITICAL  [console] Error thrown while running command "cache:clear". Message: "Unable to write in the "/var/www/uvdesk/var/cache/prod" directory." ["exception" => Symfony\Component\Console\Exception\RuntimeException^ { …},"command" => "cache:clear","message" => "Unable to write in the "/var/www/uvdesk/var/cache/prod" directory."]
{"message":"Command \"cache:clear\" exited with code \"1\"","context":{"command":"cache:clear","code":1},"level":100,"level_name":"DEBUG","channel":"console","datetime":"2022-03-03T18:47:05.900022+00:00","extra":{}}

  Unable to write in the "/var/www/uvdesk/var/cache/prod" directory.

And NOW its locked up I will reboot the VM

@peopleinside said in What is all the stuff at the bottom of the browser & can it be turned off?:

And clear cache

in the browser ?