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    UVdesk

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    mxdevito

    @mxdevito

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    Latest posts made by mxdevito

    • RE: Notifications Bug

      @peopleinside @Sanjeev Thanks

      posted in Technical Help
      M
      mxdevito
    • Notifications Bug

      Hi, I can't figure out if it's a bug? I have notifications that don't match with the content!
      in attachment 2 I do not see any tickets uvdeskbug1.pnguvdeskbug2.png

      posted in Technical Help
      M
      mxdevito
    • Mail to customer for ticket resolved

      Hi everyone, is it possible to create a reply email to the customer when the agent resolves the ticket? I can't find the "ticket resolved" event. I tried to create a workflow with event "Ticket - Agente Update" no conditions and action with mail to customer.

      Thanks

      posted in Technical Help
      M
      mxdevito
    • RE: Converting mail issue

      @peopleinside
      yes sir, thanks for the help, and sorry for my errors.

      posted in Technical Help
      M
      mxdevito
    • RE: Converting mail issue

      @peopleinside
      i update uvdesk.yalm, i replaced "localhost:8000" with the ip address

      thanks

      posted in Technical Help
      M
      mxdevito
    • RE: Converting mail issue

      @peopleinside
      it's not permission problems, just for test, i set permission 777 for only var/log folder. "administrator" is normal user with the administrator name. I have a message with error -> and nothing more.

      1. Processing uvdesk mailbox configuration.

      2. Opening imap stream...

      3. IMAP stream opened.

      4. Fetching Email collection since 19 January 2022.

      5. Total fetched email -> 1

      6. Starting to convert Emails into Tickets ->
        =============================================
        =============================================

      Converting email 1 out of 1.

      Error ->


      Permission folder for var/cache

      administrator@uvdesk:/var/www/uvdesk/helpdesk-project/var/cache$ ls -l dev/
      total 1552
      -rwxrwxrwx 1 www-data www-data 98 Jan 20 10:30 annotations.map
      -rwxrwxrwx 1 www-data www-data 5292 Jan 20 10:21 annotations.php
      drwxrwxrwx 2 www-data www-data 4096 Jan 20 10:29 Container3MgqZ4w
      -rwxrwxrwx 1 www-data www-data 0 Jan 20 10:30 Container3MgqZ4w.legacy
      drwxrwxrwx 2 www-data www-data 4096 Jan 20 10:30 ContainerXp2MXx0
      drwxrwxrwx 3 www-data www-data 4096 Jan 20 10:21 doctrine
      drwxrwxrwx 9 www-data www-data 4096 Jan 20 10:22 pools
      drwxrwxrwx 114 www-data www-data 4096 Jan 20 11:07 profiler
      -rwxrwxrwx 1 www-data www-data 100 Jan 20 10:21 serialization.php
      -rwxrwxrwx 1 www-data www-data 436896 Jan 20 10:30 srcApp_KernelDevDebugContainerCompiler.log
      -rwxrwxrwx 1 www-data www-data 43137 Jan 20 10:30 srcApp_KernelDevDebugContainerDeprecations.log
      -rwxrwxrwx 1 www-data www-data 785 Jan 20 10:30 srcApp_KernelDevDebugContainer.php
      -rwxrwxrwx 1 www-data www-data 0 Jan 20 10:30 srcApp_KernelDevDebugContainer.php.lock
      -rwxrwxrwx 1 www-data www-data 44029 Jan 20 10:30 srcApp_KernelDevDebugContainer.php.meta
      -rwxrwxrwx 1 www-data www-data 60238 Jan 20 10:30 srcApp_KernelDevDebugContainer.preload.php
      -rwxrwxrwx 1 www-data www-data 692312 Jan 20 10:30 srcApp_KernelDevDebugContainer.xml
      -rwxrwxrwx 1 www-data www-data 44029 Jan 20 10:30 srcApp_KernelDevDebugContainer.xml.meta
      drwxrwxrwx 2 www-data www-data 12288 Jan 20 10:21 translations
      drwxrwxrwx 190 www-data www-data 4096 Jan 20 10:21 twig
      -rwxrwxrwx 1 www-data www-data 65694 Jan 20 10:30 url_generating_routes.php
      -rwxrwxrwx 1 www-data www-data 8655 Jan 20 10:30 url_generating_routes.php.meta
      -rwxrwxrwx 1 www-data www-data 71279 Jan 20 10:30 url_matching_routes.php
      -rwxrwxrwx 1 www-data www-data 8655 Jan 20 10:30 url_matching_routes.php.meta
      -rwxrwxrwx 1 www-data www-data 29486 Jan 20 10:21 validation.php

      posted in Technical Help
      M
      mxdevito
    • RE: Converting mail issue

      @peopleinside

      @peopleinside

      hi, i have reinstall all. Php version is correct and the project running well. I configurated the mailbox and the swift mailer correctly. When i try to update the mail i recive this error. I made sure the permissions are correct.
      I can't find the error

      Thanks
      Max


      administrator@uvdesk:/var/www/uvdesk/helpdesk-project$ sudo chown -R www-data:www-data /var/www/uvdesk
      administrator@uvdesk:/var/www/uvdesk/helpdesk-project$ php bin/console uvdesk:refresh-mailbox [... email address removed ...]

      In StreamHandler.php line 146:

      The stream or file "/var/www/uvdesk/helpdesk-project/var/log/dev.log" could not be opened in append mode: failed to open stream: Pe
      rmission denied

      uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]

      administrator@uvdesk:/var/www/uvdesk/helpdesk-project$

      posted in Technical Help
      M
      mxdevito
    • RE: Converting mail issue

      @peopleinside i try to reinstall all machine

      posted in Technical Help
      M
      mxdevito
    • RE: Converting mail issue

      @peopleinside
      this is error when i try to configure new swiftmailer

      Symfony\Component\DependencyInjection\Exception
      ServiceNotFoundException
      in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php (line 996)
      in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php -> getDefinition (line 1028)
      in /var/www/uvdesk/helpdesk-project/vendor/symfony/swiftmailer-bundle/DependencyInjection/Compiler/RegisterPluginsPass.php -> findDefinition (line 27)
      in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/Compiler/Compiler.php -> process (line 82)
      in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php -> compile (line 757)
      in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> compile (line 596)
      in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> initializeContainer (line 136)
      in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> boot (line 196)
      Kernel->handle()
      in /var/www/uvdesk/helpdesk-project/public/index.php (line 25)
      Request::setTrustedHosts([$trustedHosts]);}$kernel = new Kernel($_SERVER['APP_ENV'], (bool) $_SERVER['APP_DEBUG']);$request = Request::createFromGlobals();$response = $kernel->handle($request);$response->send();$kernel->terminate($request, $response);

      posted in Technical Help
      M
      mxdevito
    • RE: Converting mail issue

      @peopleinside
      thanks, the error has changed now. I have a problem with permission, now i'm checking.

      The stream or file "/var/www/uvdesk/helpdesk-project/var/log/dev.log" could not be opened in append mode: failed to open stream: Pe
      rmission denied

      i have set permission like that:
      For .env file – chmod 775 -R path of .env file of UVdesk project

      For var folder -chmod 775 -R path of var folder of UVdesk project

      For config folder – chmod 775 -R path of config folder of UVdesk project

      and after i receive this error:

      1. Processing uvdesk mailbox configuration.

      2. Opening imap stream...

      3. IMAP stream opened.

      4. Fetching Email collection since 18 January 2022.

      5. Total fetched email -> 1

      6. Starting to convert Emails into Tickets ->
        =============================================
        =============================================

      Converting email 1 out of 1.

      Error ->

      posted in Technical Help
      M
      mxdevito