13 Feb 2022, 20:55

I have managed to install uvdesk on ubuntu 20 with the help of this document https://websiteforstudents.com/how-to-install-uvdesk-on-ubuntu/

I can log in and move around but Where does one start?
I added groups & teams (not sure how or use these other than they are required when adding agents).

I'm not sure how to configure mail - I use a hosted service which is not gmail yahoo or outlook.

I added an agent which I assume is a person on my staff which will accept calls and answer them but how do they login - Then never received an email but that could be because of my previous issue with how to configure mail.

I pretended to me a customer and created a new ticket. I see the counts show as 1 new ticket but for the life of me I can not see the detail of said ticket of how to assign it. (I am logged in with the admin account that was created on the super admin account screen)

This looks real promising but not if I can't get it to work - HELP