Solved UVDesk Community: Cannot connect to database

[AdyG]

I have been trying to install UVDesk on shared hosting, where I have full control of the server via Plesk.

Everything is configured, and the server only provides access to MariaDB.

Server: 127.0.0.1
Port: 3306
Username: abcdefg (fake)
Password: abcdefg (fake)
Database: abcdefg

The response is: Details are incorrect! Connection not established.

I do not tick create a database as that has already been completed.

Any reasons why, and if I set the values in .env, is there a way that UVDesk will bypass the database config.

[AdyG]

It was the Redis issue - disabled the Redis extension and resolved the problem.

https://github.com/uvdesk/community-skeleton/issues/364#issuecomment-780486976

[peopleinside]

@adyg try to use a database password that has no special characters.

[AdyG]

It was the Redis issue - disabled the Redis extension and resolved the problem.

https://github.com/uvdesk/community-skeleton/issues/364#issuecomment-780486976

[peopleinside]

@adyg I'm glad to read you was able to resolve

[Sanjeev]

@peopleinside said in UVDesk Community: Cannot connect to database:

ead you was able to resolve

Yes, due to Redis connection check sometime it fails to verify database details.