UVDesk Community: Cannot connect to database

AdyG

I have been trying to install UVDesk on shared hosting, where I have full control of the server via Plesk.

Everything is configured, and the server only provides access to MariaDB.

Server: 127.0.0.1
Port: 3306
Username: abcdefg (fake)
Password: abcdefg (fake)
Database: abcdefg

The response is: Details are incorrect! Connection not established.

I do not tick create a database as that has already been completed.

Any reasons why, and if I set the values in .env, is there a way that UVDesk will bypass the database config.

AdyG

It was the Redis issue - disabled the Redis extension and resolved the problem.

peopleinside

@adyg try to use a database password that has no special characters.

AdyG

It was the Redis issue - disabled the Redis extension and resolved the problem.

peopleinside

@adyg I'm glad to read you was able to resolve

Sanjeev

ead you was able to resolve

Yes, due to Redis connection check sometime it fails to verify database details.

Solved UVDesk Community: Cannot connect to database