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    • D

      Solved Running UVdesk on customer port
      Technical Help • • dsehrawat

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      peopleinside

      I'm closing this as no answer from the UVdesk team has been made.
      If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

    • A

      Solved Unable to login after update the framework.yaml
      Technical Help • • aryf

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      863
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      peopleinside

      I'm closing this as no answer has been made.
      If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

    • peopleinside

      How to generate UVdesk zip or install on localhost with XAMPP
      Knowledge Base • • peopleinside

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      1
      Posts
      538
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      No one has replied

    • Komal Sharma

      Magento 2 Order fetch | UVdesk Open Source Module
      General Discussion • • Komal Sharma

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      Komal Sharma

      Test reply.

    • Komal Sharma

      BigCommerce Order fetch | UVdesk Open Source Module
      General Discussion • • Komal Sharma

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      Komal Sharma

      Thanks for sharing.

    • T

      Solved Installation Error
      Technical Help • • ty_kel

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      T

      @ty_kel I was able to resolve the issue by changing permissions. You can close this ticket!

    • S

      Solved Rest API base URL in community edition
      Technical Help • • supportagent

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      2
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      447
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      Komal Sharma

      @supportagent

      Let us know, your helpdesk till the public path working or not:

      MYDOMAIN.com/support/public

      For reference follow this blog from here.

    • R

      Solved Import/Export functions in the community edition?
      Technical Help • • rvanweerd

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      413
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      Komal Sharma

      @rvanweerd

      This is here to inform you that this integration is not available as of now with the opensource UVdesk helpdesk. But we can make this done via customization which would be paid service.
      To move with the custom work you can mail us at support@uvdesk.com

      Also, you can use the saas UVdesk version with this integration for a 30-day free trial from here

      If you have any query let us know.

    • D

      Solved Agent access to certain customers only
      Technical Help • • dprisco

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      peopleinside

      @dprisco Im glad to know you resolved 😊 šŸ‘

    • S

      Solved installation problem
      Technical Help • • sjliu

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      Komal Sharma

      Clear the cache of project using this command:

      php bin/console c:c

      in your project root directory. Now try setup again of UVdesk.

      Try with 2 method: Manual Setup:
      Make a try once manual setup of UVdesk.
      Check the below link for the manual setup from here

      Note: Once you clear the cache of your browser and the project cache.

      If still facing the error please let us know.

      Mail your query to us at support@uvdesk.com. Our team will help you.

    • N

      Solved Escalation matrix
      Technical Help • • nimrabashir

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      2
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      256
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      peopleinside

      @nimrabashir Hi and welcome!
      This kind of workflow based on the time ticket is opened without a reply or a status change is amazing but currently not suopported on the open source version of UVdesk.

    • W

      Solved Mailbox Not Found - cPanel Email IMAP
      Technical Help • • WisTex

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      2191
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      vipin

      @WisTex

      Please mail us your query at support@uvdesk.com. Our team will help you.

    • S

      Solved RFC 2822, 3.6.2. compliance error when sending a ticket
      Technical Help • • savelam

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      vipin

      @savelam

      Mail your query us at support@uvdesk.com. Our team will help you.

    • G

      Solved When installing UVdesk public folder unable to open in browser
      Technical Help • • gopiraju.p

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      peopleinside

      @harish thank you for your message!
      I never tested UVdesk in localhost. What is the PHP version used?
      Maybe do you have some issue with .htaccess file.

      If no replies from developers here I suggest to test the software on the server, if is possible.
      Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

      Developers should reply to this post in the next hours / days but there is no guarantee.
      I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

      I hope you will be able to solve your issue soon!
      Have a nice day and time!

    • H

      Solved Emails fail in conversion stage
      Technical Help • • HKowalski

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      968
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      Komal Sharma

      @HKowalski

      Share your email address which you have used in the mailbox setup, share your helpdesk URL with the admin login credential & also send the ssh details. we will check with your email address.

      You can create a ticket from here

    • I

      Solved Traduction of the UI
      Technical Help • • Isidoro

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      502
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      Komal Sharma

      @Isidoro

      Follow this blog, I hope this will help change the language:

      https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

    • blckhwk

      Solved Unable to access UVdesk Page
      Technical Help • • blckhwk

      5
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      627
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      peopleinside

      @blckhwk thanks for the update, I'm glad you resolved!

    • E

      Solved Installation Error ./wizard/xhr/load/super-user
      Technical Help • • elhanan fine

      5
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      5
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      1068
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      Komal Sharma

      @elhanan-fine

      As I understand your issue, Follow the below solution:

      The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.

      You can fixed this issue by changing the version in composer.json in uvdesk:

      "doctrine/doctrine-fixtures-bundle": "^3.4", **TO** "doctrine/doctrine-fixtures-bundle": "3.4.1",

      After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

      I Hope, This will resolve your issue.

    • W

      Solved Issues with cache and reloading
      Technical Help • • webmaster22

      4
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      4
      Posts
      556
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      peopleinside

      @webmaster22 Can you please provide steps to reproduce in the demo?
      If you can maybe a short video or GIF also.
      Also be sure the browser affected is updated and be sure the issue cannot be caused by some active extension.

    • E

      Solved Can't Edit My Profile!
      General Discussion • • Emirates_Visa

      4
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      4
      Posts
      674
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      peopleinside

      @emirates_visa in the forum, you cannot insert bio or profile avatar until your account is not used for some time. This is to prevent spam profile and bots that register himself than compile bio and avatar with fake or dangerous info. This regarding the community. If you need support with UVdesk, we are here.