Check the below these cases and make changes accordingly:

A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below: <Directory /home/users/var/www/htdocs> Options Indexes FollowSymLinks AllowOverride All Require all granted

If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Allow read-write permission for the below file & folder:
For .env file – chmod 755 -R path of .env file of UVdesk project
For Var folder -chmod 755 -R path of var folder of UVdesk project
For Config folder – chmod 755 -R path of config folder of UVdesk
For Public folder – chmod 755 -R path of the public folder of UVdesk
For Migration folder – chmod 755 -R path of the migration folder of UVdesk

It happens mainly because of less execution time in the php.ini file.
By default, max_execution_time is 30 sec you need to increase it and restart your server.
Check here how to increase the max-execution time and restart your server.

And clear your project cache by:

php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

Source

If your email cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX

If this never solve please remove novalidate-cert as this made security lower.

Switch from dev to prod - UVdesk

After all system work, is suggested to move from the dev mode to the prod mode.
this for better security and for disable the debug bar and error logs to be printed in the user public pages.

You need change from dev to prod in the .env file present in the root UVdesk directoy.
The file may be an hidden file so, in the case you don't see, you have to enable in your FTP program to see hidden files.

Open the .env file tan change dev to prod

APP_ENV= dev

to

APP_ENV= prod

than clear cache from the operator Dasboard (icon on right bottom) or by running the following command on the SSH root directoy with the SSH user profile (not root profile):

php bin/console c:c

Hi, thanks for this topic.
I moved in the Knowledge Base section as can be useful for other.

I hope in the future the UI will allow this or attachments can have the original uploaded name.

One more approach to update your existing project :

Download project zip from here.

After downloading the project extract zip file.

Now, copy uvdesk folder from extracted folder->vendor->uvdesk from this location.

First, delete the uvdesk folder from your_project->vendor->uvdesk location.

Now, copy uvdesk foder from extracted folder and paste into your project under vendor folder.

Also replace your translation folder from extracted zip folder into your project.

Check below screenshot for reference the folder you need to replace in your project from extracted zip folder

bd9afc9c-0ff3-4394-aece-1b69548241a9-image.png

Finally run the following commands:

php bin/console d:s:u --force
php bin/console c:c

@Brian-B-Peach

Please increase upload_max_filesize in uvdesk.yaml file and also increase upload size from your php.ini file and make try.

453cb951-aaa0-43f0-ba4d-6852763bf3ce-image.png

Finally restart your server and try.

@caygri

Check this: https://forums.uvdesk.com/topic/1851/mailparse-on-plesk/2