General Discussion

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  This topic is deleted!
  • admin  

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  UVdesk
  • ersaurav  

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  Re: UVdesk UVdesk is an open source helpdesk ticket system.
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  Mention steps to debugging the IMAP is working or not?
  • bansalvaish  

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  @bansalvaish Open your project directory and locate path. vendor->uvdesk->mailbox-component->Console->RefreshMailboxCommand.php Open RefreshMailboxCommand.php and reach to the  pushMessage() function. Now check step by step by dumping each step while running the refresh mailbox command. Here you can check  $requestUrl  if it is correct or not,  and other parameter like  $curlResponse.
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  Translation to Portuguese BR
  • pedronapoleaojr  

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  @pedronapoleaojr You need to add a translation file here for your language (If It does not  already exist for your language). For Example: We have added messages.en.yml for english here. https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/202002075e3cec5d9e4d3translationfile.png Now make a entry for your locale in uvdesk.yaml file. And Finally check your choice language by passing it into url. https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png Now you can make it your default language. Locate file config->packages->translation.yaml  open translation.yaml  and make changes as given below. default_locale:    your_locale(en, ar etc)       fallbacks:                         -  your_locale(en, ar etc)     Clear your project cache by:   php bin/console c:c
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  Problem in the Php Mailbox
  • jotamachuca  

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  @jotamachuca Kindly use correct mailbox email id to refresh the mailbox instead of test@test.com Then try to refresh once, it should work. Thank You!!
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  Replace name by email to uniquely identify to user in Groups and Team
  • Sanjeev  

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  @Sanjeev thanks for the information
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  enable RTL
  • hamid  

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  Thanks @Sanjeev for this help , it works perfect ~ Darik Elwan
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  how to create email customer to send email
  • herman  

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  thank you @admin for providing this information to us , it will be very helpful for us. Darik Elwan
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  How to deactivate a particular workflow?
  • Donald T Walker  

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  @Donald-T-Walker You need to update your workflow after editing it. and change the status of workflow uncheck and save it. Check this: https://prnt.sc/wj1ef8 hope it will help.
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  Is it possible to use the ticket form outside of uvdesk?
  • ozp  

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  Hey @ozp if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website. We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well. Thanks
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  Partners and their customers setup
  • mikekaganski  

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  @Sanjeev Thank you!
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  How to Remove Cache
  • sumitkatharia  

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  @aliasharmablog said in How to Remove Cache: Is that worked for you ?
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  How to Setup Mailbox?
  • bansalvaish  

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  @aliasharmablog Please check this blog hope it will help.
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  Email - fetched mail dont show in ticket
  • pawelw  

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  @pawelw It seems your site_url is not correct. You need to update your site_url  in uvdesk.yaml file (under config/packages of your project). Please send us your helpdesk URL by which you are running your project on browser. So we will let you know what should be the correct site_url.
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  Install applications on a locally hosted server
  • Laurence  

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  @Laurence you can easily go with the uvdesk installation on localhost. Check out all the requirement here https://github.com/uvdesk/community-skeleton Download the uvdesk using composer composer create-project uvdesk/community-skeleton helpdesk-project OR You may also download it directly from zip file https://www.uvdesk.com/en/opensource/ Now serve your project on the browser and follow the installation steps, for more help read the guide below https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-guide-uvdesk/
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  Strange customers without email
  • peopleinside  

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  How to keep uvdesk updated?
  • peopleinside  

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  @peopleinside Definitely we will check and try to add these as well if these are not creating any issues in project.
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  Multiple owner strategy
  • quazarzero  

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  Ok thank you for help ~ Ali Sami Farooq
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  Knowledgebase Text Colour
  • Rachael J Price  

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  thanks for the information.
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  How to configure Mailbox with these mail service Outlook/Office 365, Gmail
  • bansalvaish  

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  @gustavowoltmann You should connect us on forum and GitHub Repository. You will get the solutions for your problem or you can directly discuss here on our forum.