@HockeyDevil07

Yes, exactly it is use for manually apply action on ticket.
It is same as like workflow.

But the difference is Workflow executes on a event automatically but you can apply prepared response on a ticket manually (by clicking on particular prepared response).

@Brandon-2021 I have read your previous posts created from your profile. I saw that you are a programmer and that you have reported bugs that have solved problems such as downloading attachments.

Thanks, you helped improve UVdesk.

Actually UVdesk seems to be the best Help Desk Open Source solution that I found but it's not perfect.
I'm also stressed to be not able to upgrade to the latest version, to see a duplicate bugs that can turn the help desk into a unusable system, to have to delete all time emails manually because there is no option to move to trash but only permanent deletion.

I think I need have patience as this is open source free software so I have nothing to pretend... just hope things will be get fixed. Maybe I imagine also for the UVdesk team is not easy to maintain a free Open Source version.

I like OsTicket but is not responsive, for have responsivity currently need to pay for unofficial edits and I don't like this.
I tested other help desk (free) but often are too basical or with some security issue I found.

Is not easy to find a perfect software, anyway I hope things will improve in UVdesk, if not I will probably leave too.
If I will be still unable to upgrade I will move to something else because keep software update is a priority for me as can be security issue or strong improvements in new versions.

I believe with some patience, I hope, things get better.
Some improvement in UVdesk has been already done.

We have now useful guides on the forum knowledge-base https://forums.uvdesk.com/category/7/knowledge-base
I mark this post as solved

I'm marking this topic as resolved as the issue is monitored in GitHub
https://github.com/uvdesk/community-skeleton/issues/357

@Brandon-2021

It is basically default property of a framework.
The actions you perform on daily bases symfony create a cache for that so that it will fetch data from store cache data and logs and other things is part of this.

Yes you can delete cache folder as well it and it will again create for you.

I hope in the future coding like that will be no more necessary as UVdesk will implement check directly in the UI.
https://github.com/uvdesk/community-skeleton/issues/413

@jafaralshamma

You can not make login without login details this way.

@leedsy90 do you have email configured on swiftmailer and also mailbox?
Two screenshots of this two pages can help.. I suggest to cover / hide from the screenshot the first part of the email before the @ .

If you use Gmail you will need maybe activate the two steps. Before activate the two step be sure you have full and update recovery options: email and phone number as described here.

Also, once you activate the two steps, generate and save recovery backup codes in a safe place where no one can access.

Once you done all this steps you will need generate a specific app password than use that password in UVdesk when you configure the email address instead use the Google account password.

Be sure also to not use wrong SSH command.
> > This discussion < < can maybe help.

@vipin Thank you so much for your Help.

@deadlock

https://www.uvdesk.com/en/opensource/ download latest project zip from here.

@kumar71 you can also have a demo of the hosted version here: https://demo.uvdesk.com/ also if the best way to test will be in your server 🙂

@jackfarrah1991

If you face any problem while installing on localhost we will help you !!
you can report here.

@gustavowoltmann hi, are you a bot profile? This community is about UVdesk and so should be used only for support questions and not to go offtopic ☺

@peopleinside

Demo Is now updated (as per the latest release) you can check here.

@slawn
Not only public/assets but the full public folder need to be replaced as mentioned here

🙂 Thanks to guide

@Sanjeev, I have configured mail integration by following that howto. However, it didn't work. Maybe the reason is my Office 365 is enterprise, not home. So I'm realising the problem is on the Office side, and I need to double check Office configuration. Thanks for your support.

@Sanjeev I'm trying to install from zero the version you linked here.
I'm able to setup database and email but when I need to do clear cache I get fatal error:

php bin/console c:c

PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847 In CheckExceptionOnInvalidReferenceBehaviorPass.php line 86: The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\UV Desk\ApiBundle\Providers\ApiCredentials".

So seems I'm not able to... use from zero your install or anyway you need fix things
Umh I get this after changing in .env file dev to prod and cleaning cache.

I suppose you use to test with dev and not with prod.
Your latest UVdesk are broken if is prod.

For switch to prod can you confirm is just necessary change dev to prod and clear cache?

I was able to test in dev (not in prod for error above) your last Mailer file and I can confirm ticket are not created.

@gustavowoltmann

You should connect us on forum and GitHub Repository.

You will get the solutions for your problem or you can directly discuss here on our forum.

thanks for the information.