@luisc2101

Is it possible to delete the contents of the log folder? since it is consuming a lot of server space

You can delete the log file directly from your project. Please follow the below path for the log file in your project:

your-project-folder-name/var/log/dev.log

Also, you can delete your dev file using the command line, run this command in your project root directory:

$ rm -rf var/log/dev.log

@hemanth4

I'm trying to figure out where is the report metadata (structure) stored in Netsuite database, (which I ingest into Snowflake from SuiteAnalytics API) if it's in the back-end db at all?

This is here to inform you that we are the UVdesk helpdesk support team here. We are not able to understand your query.

Do let us know if you are having any concern related to the UVdesk helpdesk ticketing system so that we will assist further accordingly.

Hi @jozefbehr,
thank you for your question!

You can find an article about additional apps here:
https://forums.uvdesk.com/topic/2010/additional-apps-that-you-can-add-to-the-open-source-uvdesk-helpdesk-system

When you open the app you are interested in you will find also the guide on how to install.

@ReeceLER

The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

We would like to inform you that the customer login portal is already available in the current flow of uvdeks, for more you can check the attached snapshot:

3daccdfd-96ab-4328-8032-bb0011c1ff1d-image.png

But at this moment, this feature is not available with cannot modify password for user accounts. If you want to add this feature so you go with the customizations work. For customizations work you can create a ticket on our support panel from here.

I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal

You can use with the external way as well as internal way.

@sanjaypasari Hi. There is not an auto-update of I'm not wrong.
You can subscribe to new release on GitHub: https://github.com/uvdesk/community-skeleton/releases.

https://docs.github.com/en/account-and-profile/managing-subscriptions-and-notifications-on-github/setting-up-notifications/about-notifications

Maybe new docs on how update will be made, until that you can read the following post: https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

@murtazahashwani hi and welcome.
Can you add more details please? Your picture is an operator picture or an user picture: i mean are you a customer of the ticket system or an agent?

What kind of error is showed, what steps you follow.
Are you self-hosting the UVdesk? If yes what version are you running and on with PHP version?

@Stevek great, if you need any help feel free to ask in the community.
Some technical question that need a developer reply can take more time then my replies 🙂

Test reply.

Thanks for sharing.

@emirates_visa in the forum, you cannot insert bio or profile avatar until your account is not used for some time. This is to prevent spam profile and bots that register himself than compile bio and avatar with fake or dangerous info. This regarding the community. If you need support with UVdesk, we are here.

Hi @blckhwk ,
unfortunately the open source version is limited respect the hosted version.

Some feature are not implemented and there is no way to tell you how to implement it or will be simply implemented for all if was so easy to do.

The SLA feature has been already requested https://github.com/uvdesk/community-skeleton/issues/291 but for now will be not implemented.

If you need customization you can try to ask to the commercial support, this may help the project and maybe will be solve your request. You can ask for that in a ticket to the UVdesk team if you want to contribute to have the customization, if this will be possible for developers.

https://www.uvdesk.com/en/contact/

@michael-neo I'm not able to replicate this on my side.
I can remember I tested and works for me.

@domdis you are welcome.

@peopleinside @peopleinside said in What is all the stuff at the bottom of the browser & can it be turned off?:

nstructions on previous messages say to replace dev with prod not to add APP_ENV=prod so you just replaced I hope. Be sure to do not create duplicate lines in the .env file.

I put a # before APP_ENV=dev the line and added a new line APP_ENV=prod . I think that makes it a comment. This seemed to work and I was able to create a few users but them my VM froze.

When you run php bin/console c:c as root account this can create issues. The command should be run not as root but as normal SSH user.

I was a normal user, no sudo

The user I am logged in to is part of the www-data group but I see permission in the /var/www/uvdesk/var/cache/* dir are read only for group and other

drwxr-xr-x # www-data www-data 4096 Feb 19 00:22 dev/ drwxr-xr-x # www-data www-data 4096 Mar 3 18:46 prod/

The garbage can is on the home page but it was blocked by the dev black line on the bottom. There's only a hint of the top of the can that is visable but I saw you can shrink that dev line to just an icon by clicking on the x

@admin said in Organization:

@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!!

Its just a report selecting organization contains or a report grouped by organization ...

Can I write reports or am I getting confused with another product.

@DomDis
I hope this article helps you understand what is difference between group and team?
Please check it here for group and check it here for team.

@sanjeev thanks for the feedback and good morning 😊 happy week!

@HockeyDevil07

Yes, exactly it is use for manually apply action on ticket.
It is same as like workflow.

But the difference is Workflow executes on a event automatically but you can apply prepared response on a ticket manually (by clicking on particular prepared response).

@Brandon-2021 I have read your previous posts created from your profile. I saw that you are a programmer and that you have reported bugs that have solved problems such as downloading attachments.

Thanks, you helped improve UVdesk.

Actually UVdesk seems to be the best Help Desk Open Source solution that I found but it's not perfect.
I'm also stressed to be not able to upgrade to the latest version, to see a duplicate bugs that can turn the help desk into a unusable system, to have to delete all time emails manually because there is no option to move to trash but only permanent deletion.

I think I need have patience as this is open source free software so I have nothing to pretend... just hope things will be get fixed. Maybe I imagine also for the UVdesk team is not easy to maintain a free Open Source version.

I like OsTicket but is not responsive, for have responsivity currently need to pay for unofficial edits and I don't like this.
I tested other help desk (free) but often are too basical or with some security issue I found.

Is not easy to find a perfect software, anyway I hope things will improve in UVdesk, if not I will probably leave too.
If I will be still unable to upgrade I will move to something else because keep software update is a priority for me as can be security issue or strong improvements in new versions.

I believe with some patience, I hope, things get better.
Some improvement in UVdesk has been already done.

We have now useful guides on the forum knowledge-base https://forums.uvdesk.com/category/7/knowledge-base
I mark this post as solved