General Discussion

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  This topic is deleted!
  • admin  

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  UVdesk
  • ersaurav  

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  Re: UVdesk UVdesk is an open source helpdesk ticket system.
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  Translation to Portuguese BR
  • pedronapoleaojr  

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  @pedronapoleaojr You need to add a translation file here for your language (If It does not  already exist for your language). For Example: We have added messages.en.yml for english here. https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/202002075e3cec5d9e4d3translationfile.png Now make a entry for your locale in uvdesk.yaml file. And Finally check your choice language by passing it into url. https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png Now you can make it your default language. Locate file config->packages->translation.yaml  open translation.yaml  and make changes as given below. default_locale:    your_locale(en, ar etc)       fallbacks:                         -  your_locale(en, ar etc)     Clear your project cache by:   php bin/console c:c
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  Replace name by email to uniquely identify to user in Groups and Team
  • Sanjeev  

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  @Sanjeev thanks for the information
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  enable RTL
  • hamid  

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  Thanks @Sanjeev for this help , it works perfect ~ Darik Elwan
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  how to create email customer to send email
  • herman  

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  thank you @admin for providing this information to us , it will be very helpful for us. Darik Elwan
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  How to deactivate a particular workflow?
  • Donald T Walker  

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  @Donald-T-Walker You need to update your workflow after editing it. and change the status of workflow uncheck and save it. Check this: https://prnt.sc/wj1ef8 hope it will help.
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  Is it possible to use the ticket form outside of uvdesk?
  • ozp  

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  Hey @ozp if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website. We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well. Thanks
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  Partners and their customers setup
  • mikekaganski  

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  @Sanjeev Thank you!
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  How to Remove Cache
  • sumitkatharia  

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  @aliasharmablog said in How to Remove Cache: Is that worked for you ?
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  How to Setup Mailbox?
  • bansalvaish  

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  @aliasharmablog Please check this blog hope it will help.
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  Email - fetched mail dont show in ticket
  • pawelw  

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  @pawelw It seems your site_url is not correct. You need to update your site_url  in uvdesk.yaml file (under config/packages of your project). Please send us your helpdesk URL by which you are running your project on browser. So we will let you know what should be the correct site_url.
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  Strange customers without email
  • peopleinside  

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  How to keep uvdesk updated?
  • peopleinside  

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  @peopleinside Definitely we will check and try to add these as well if these are not creating any issues in project.
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  Multiple owner strategy
  • quazarzero  

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  Ok thank you for help ~ Ali Sami Farooq
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  Knowledgebase Text Colour
  • Rachael J Price  

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  thanks for the information.
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  How to configure Mailbox with these mail service Outlook/Office 365, Gmail
  • bansalvaish  

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  @gustavowoltmann You should connect us on forum and GitHub Repository. You will get the solutions for your problem or you can directly discuss here on our forum.
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  Add Google recaptcha
  • ercanyuzuk  

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  @Sanjeev I'm trying to install from zero the version you linked here. I'm able to setup database and email but when I need to do clear cache I get fatal error: php bin/console c:c PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847 In CheckExceptionOnInvalidReferenceBehaviorPass.php line 86: The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\UV Desk\ApiBundle\Providers\ApiCredentials". So seems I'm not able to... use from zero your install or anyway you need fix things Umh I get this after changing in .env file dev to prod and cleaning cache. I suppose you use to test with dev and not with prod. Your latest UVdesk are broken if is prod. For switch to prod can you confirm is just necessary change dev to prod and clear cache? I was able to test in dev (not in prod for error above) your last Mailer file and I can confirm ticket are not created.
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  Unable to retry mail from Office 365
  • avargasn  

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  @Sanjeev, I have configured mail integration by following that howto. However, it didn't work. Maybe the reason is my Office 365 is enterprise, not home. So I'm realising the problem is on the Office side, and I need to double check Office configuration. Thanks for your support.
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  How to add custom translation in UVDesk
  • bansalvaish  

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  Thanks to guide