General Discussion

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  • admin  

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  UVdesk
  • ersaurav  

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  Re: UVdesk UVdesk is an open source helpdesk ticket system.
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  how to create email customer to send email
  • herman  

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  Hello @herman All automation in UVdesk can be possible through workflow, for more details refer to this link - https://docs.uvdesk.com/uvdemo/productivity/workflow.html Also, do let us know which variant of UVdesk are you using? Open Source or SaaS Helpdesk? so that we can assist you accordingly. Thanks & Regards UVdesk Team
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  How to add custom translation in UVDesk
  • bansalvaish  

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  Hello @bansalvaish You can go through with this guide for translation of the helpdesk project into the desired language - https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/ Thank You!!
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  How to Setup Mailbox?
  • bansalvaish  

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  Hello @bansalvaish Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/ Thank You
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  How to configure Mailbox with these mail service Outlook/Office 365, Gmail
  • bansalvaish  

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  Hello @bansalvaish Here is the user guide link - Office 365 Outlook Mailbox Configuration In UVdesk Open Source Helpdesk
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  Mention steps to debugging the IMAP is working or not?
  • bansalvaish  

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  @bansalvaish Open your project directory and locate path. vendor->uvdesk->mailbox-component->Console->RefreshMailboxCommand.php Open RefreshMailboxCommand.php and reach to the  pushMessage() function. Now check step by step by dumping each step while running the refresh mailbox command. Here you can check  $requestUrl  if it is correct or not,  and other parameter like  $curlResponse.
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  Upgrade existing project to the latest version of UVDesk
  • bansalvaish  

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  If you want to update your old version to latest one. You need to update all dependent bundle of this project by running below commands. composer update uvdesk/core-framework composer update uvdesk/support-center-bundle composer update uvdesk/mailbox-component composer update uvdesk/automation-bundle composer update uvdesk/extension-framework Note:  Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml,  uvdesk.yaml (you will find these file under config->packages of your project) If you don't want to set your site_url, swiftmailer and mailbox again. OR You can simply create a new project by this command it will always install the latest version of project: composer create-project uvdesk/community-skeleton helpdesk-project
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  Translation to Portuguese BR
  • pedronapoleaojr  

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  @pedronapoleaojr You need to add a translation file here for your language (If It does not  already exist for your language). For Example: We have added messages.en.yml for english here. https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/202002075e3cec5d9e4d3translationfile.png Now make a entry for your locale in uvdesk.yaml file. And Finally check your choice language by passing it into url. https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png Now you can make it your default language. Locate file config->packages->translation.yaml  open translation.yaml  and make changes as given below. default_locale:    your_locale(en, ar etc)       fallbacks:                         -  your_locale(en, ar etc)     Clear your project cache by:   php bin/console c:c
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  Problem in the Php Mailbox
  • jotamachuca  

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  @jotamachuca Kindly use correct mailbox email id to refresh the mailbox instead of test@test.com Then try to refresh once, it should work. Thank You!!
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  Multiple owner strategy
  • quazarzero  

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  Hello @quazarzero Nice day to you!! UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well. You can create multiple agents under team and groups. For more details refer this - https://docs.uvdesk.com/uvdemo/users/groups.html Thank You!!