UVdesk

    • Register
    • Login
    • Search
    • Recent
    1. Home
    2. General Discussion
    Log in to post
    • Newest to Oldest
    • Oldest to Newest
    • Most Posts
    • Most Votes
    • Most Views
    • S

      Solved Sanjay Pasari: UVdesk Updated
      • sanjaypasari

      2
      0
      Votes
      2
      Posts
      40
      Views

      peopleinside

      @sanjaypasari Hi. There is not an auto-update of I'm not wrong.
      You can subscribe to new release on GitHub: https://github.com/uvdesk/community-skeleton/releases.

      https://docs.github.com/en/account-and-profile/managing-subscriptions-and-notifications-on-github/setting-up-notifications/about-notifications

      Maybe new docs on how update will be made, until that you can read the following post: https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

    • M

      Solved Murtaza Hashwani | Can't Change Profile Picture In UVdesk
      • murtazahashwani

      2
      0
      Votes
      2
      Posts
      15
      Views

      peopleinside

      @murtazahashwani hi and welcome.
      Can you add more details please? Your picture is an operator picture or an user picture: i mean are you a customer of the ticket system or an agent?

      What kind of error is showed, what steps you follow.
      Are you self-hosting the UVdesk? If yes what version are you running and on with PHP version?

    • S

      Solved Modify Ticket Submission form
      • Stevek

      4
      0
      Votes
      4
      Posts
      28
      Views

      peopleinside

      @Stevek great, if you need any help feel free to ask in the community.
      Some technical question that need a developer reply can take more time then my replies 🙂

    • Komal Sharma

      Magento 2 Order fetch | UVdesk Open Source Module
      • Komal Sharma

      7
      1
      Votes
      7
      Posts
      135
      Views

      Komal Sharma

      Test reply.

    • Komal Sharma

      BigCommerce Order fetch | UVdesk Open Source Module
      • Komal Sharma

      2
      0
      Votes
      2
      Posts
      44
      Views

      Komal Sharma

      Thanks for sharing.

    • E

      Solved Can't Edit My Profile!
      • Emirates_Visa

      4
      0
      Votes
      4
      Posts
      338
      Views

      peopleinside

      @emirates_visa in the forum, you cannot insert bio or profile avatar until your account is not used for some time. This is to prevent spam profile and bots that register himself than compile bio and avatar with fake or dangerous info. This regarding the community. If you need support with UVdesk, we are here.

    • B

      Solved Company Setting features for UVdesk opensource
      • blckhwk

      2
      0
      Votes
      2
      Posts
      126
      Views

      peopleinside

      Hi @blckhwk ,
      unfortunately the open source version is limited respect the hosted version.

      Some feature are not implemented and there is no way to tell you how to implement it or will be simply implemented for all if was so easy to do.

      The SLA feature has been already requested https://github.com/uvdesk/community-skeleton/issues/291 but for now will be not implemented.

      If you need customization you can try to ask to the commercial support, this may help the project and maybe will be solve your request. You can ask for that in a ticket to the UVdesk team if you want to contribute to have the customization, if this will be possible for developers.

      https://www.uvdesk.com/en/contact/

    • M

      Solved Image in new ticket
      • Michael Neo

      16
      1
      Votes
      16
      Posts
      447
      Views

      peopleinside

      @michael-neo I'm not able to replicate this on my side.
      I can remember I tested and works for me.

    • D

      Solved Installing Apps
      • DomDis

      9
      0
      Votes
      9
      Posts
      359
      Views

      peopleinside

      @domdis you are welcome.

    • D

      Solved What is all the stuff at the bottom of the browser & can it be turned off?
      • DomDis

      9
      0
      Votes
      9
      Posts
      311
      Views

      D

      @peopleinside @peopleinside said in What is all the stuff at the bottom of the browser & can it be turned off?:

      nstructions on previous messages say to replace dev with prod not to add APP_ENV=prod so you just replaced I hope. Be sure to do not create duplicate lines in the .env file.

      I put a # before APP_ENV=dev the line and added a new line APP_ENV=prod . I think that makes it a comment. This seemed to work and I was able to create a few users but them my VM froze.

      When you run php bin/console c:c as root account this can create issues. The command should be run not as root but as normal SSH user.

      I was a normal user, no sudo

      The user I am logged in to is part of the www-data group but I see permission in the /var/www/uvdesk/var/cache/* dir are read only for group and other

      drwxr-xr-x # www-data www-data 4096 Feb 19 00:22 dev/ drwxr-xr-x # www-data www-data 4096 Mar 3 18:46 prod/

      The garbage can is on the home page but it was blocked by the dev black line on the bottom. There's only a hint of the top of the can that is visable but I saw you can shrink that dev line to just an icon by clicking on the x

    • D

      Solved Organization
      • DomDis

      8
      0
      Votes
      8
      Posts
      228
      Views

      D

      @admin said in Organization:

      @domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
      Thank You!!

      Its just a report selecting organization contains or a report grouped by organization ...

      Can I write reports or am I getting confused with another product.

    • D

      Solved Group vs Team
      • DomDis

      3
      0
      Votes
      3
      Posts
      143
      Views

      Komal Sharma

      @DomDis
      I hope this article helps you understand what is difference between group and team?
      Please check it here for group and check it here for team.

    • peopleinside

      Solved When a new user is created by email and password not set...
      • peopleinside

      4
      0
      Votes
      4
      Posts
      183
      Views

      peopleinside

      @sanjeev thanks for the feedback and good morning 😊 happy week!

    • H

      Solved Saved Replies Vs Prepared Responses
      • HockeyDevil07

      4
      0
      Votes
      4
      Posts
      325
      Views

      Sanjeev

      @HockeyDevil07

      Yes, exactly it is use for manually apply action on ticket.
      It is same as like workflow.

      But the difference is Workflow executes on a event automatically but you can apply prepared response on a ticket manually (by clicking on particular prepared response).

    • B

      Solved Version Control
      • Brandon-2021

      5
      0
      Votes
      5
      Posts
      7230
      Views

      peopleinside

      @Brandon-2021 I have read your previous posts created from your profile. I saw that you are a programmer and that you have reported bugs that have solved problems such as downloading attachments.

      Thanks, you helped improve UVdesk.

      Actually UVdesk seems to be the best Help Desk Open Source solution that I found but it's not perfect.
      I'm also stressed to be not able to upgrade to the latest version, to see a duplicate bugs that can turn the help desk into a unusable system, to have to delete all time emails manually because there is no option to move to trash but only permanent deletion.

      I think I need have patience as this is open source free software so I have nothing to pretend... just hope things will be get fixed. Maybe I imagine also for the UVdesk team is not easy to maintain a free Open Source version.

      I like OsTicket but is not responsive, for have responsivity currently need to pay for unofficial edits and I don't like this.
      I tested other help desk (free) but often are too basical or with some security issue I found.

      Is not easy to find a perfect software, anyway I hope things will improve in UVdesk, if not I will probably leave too.
      If I will be still unable to upgrade I will move to something else because keep software update is a priority for me as can be security issue or strong improvements in new versions.

      I believe with some patience, I hope, things get better.
      Some improvement in UVdesk has been already done.

    • peopleinside

      Solved How to keep uvdesk updated?
      • peopleinside

      7
      0
      Votes
      7
      Posts
      421
      Views

      peopleinside

      We have now useful guides on the forum knowledge-base https://forums.uvdesk.com/category/7/knowledge-base
      I mark this post as solved

    • peopleinside

      Solved Strange customers without email
      • peopleinside

      2
      0
      Votes
      2
      Posts
      210
      Views

      peopleinside

      I'm marking this topic as resolved as the issue is monitored in GitHub
      https://github.com/uvdesk/community-skeleton/issues/357

    • S

      Solved How to Remove Cache
      • sumitkatharia

      8
      0
      Votes
      8
      Posts
      730
      Views

      Sanjeev

      @Brandon-2021

      It is basically default property of a framework.
      The actions you perform on daily bases symfony create a cache for that so that it will fetch data from store cache data and logs and other things is part of this.

      Yes you can delete cache folder as well it and it will again create for you.

    • bansalvaish

      Solved Mention steps to debugging the IMAP is working or not?
      • bansalvaish

      4
      0
      Votes
      4
      Posts
      547
      Views

      peopleinside

      I hope in the future coding like that will be no more necessary as UVdesk will implement check directly in the UI.
      https://github.com/uvdesk/community-skeleton/issues/413

    • J

      Solved Customer login from a custom system
      • jafaralshamma

      2
      0
      Votes
      2
      Posts
      154
      Views

      Sanjeev

      @jafaralshamma

      You can not make login without login details this way.