@sanjeevmansotra you are welcome 😊

@mkdirs ☺️👍

@leooxx thank you for the updates!
I see this topic has not been replied by the uvdesk staff but I suppose you was in contact by ticket or other channel.

I flagged the topic as resolved, this means the staff has been already read and replied here also if a solution has not been found. This sometimes happen.

I'm sorry for the issue with the field that get not recognized, currently I don't have any suggestion to give to you as I'm not a developer.

I hope you will find a good way or maybe you can try to report the issue you are having on the GitHub project as BUG or feature request: https://github.com/uvdesk/community-skeleton/issues but the fix or the implementetion are not sure and can take a long time.

Re: Data Recovering Issue | Emmanuel Katto Uganda

Okay, thank you so much for reverting will keep these things in my mind.

@emmanuelkatto you are welcome 🙂

@emmanuelkatto you can check what is the latest version of UVdesk on the GitHub page: https://github.com/uvdesk/community-skeleton/releases

There you can read what changed.

@Anna11Williams,

what's the procedure to set up a mailbox?

You can follow the below blog for the setup of mailbox on uvdesk opensource:

https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

If you have further any query then let us know.

Kind Respects,
Uvdesk Team

@emmanuelkatto

Thank you so much for sharing the guide....

You are most welcome. If you have further any query then let us know.

@NiblettS ,

Can a Customer also be an Agent?

If your query is related to uvdesk helpdesk of agent and user section. Then yes we can create a customer and agent with the same email.

If you have further any query then let us know.

Kind Respects,
Uvdesk Team

@emmanuelkatto

I wanted to know the difference between a group and a team.

I hope this article helps you understand what is difference between group and team?
Please check it here for group and check it here for team

Thanks and Regards
Uvdesk Team

Re: How to Setup Mailbox?

Setting up a mailbox or using Swift Mailer to send emails typically involves a series of steps. While I can provide you with a general guide, please keep in mind that specific steps and configurations might vary based on your email provider, server environment, and programming language. Below is a simplified guide to help you get started:

Setting Up a Mailbox:

Choose an Email Provider: Decide on an email provider that suits your needs. Popular choices include Gmail, Outlook, Yahoo Mail, and custom domain email providers. Create an Email Account: Sign up for an email account with your chosen provider. You'll need to provide a username, password, and other relevant information. Configure Email Client: Once your account is created, you can access your mailbox through a webmail interface or configure an email client such as Outlook, Thunderbird, or Apple Mail to access your mailbox. Incoming and Outgoing Server Settings: Your email provider will have specific incoming (IMAP or POP3) and outgoing (SMTP) server settings. These settings are crucial for receiving and sending emails. You'll need the server hostname, port numbers, and security settings. Security and Authentication: Configure SSL/TLS settings for secure communication. Ensure you have the correct authentication settings (username and password) for both incoming and outgoing servers.

Using Swift Mailer:

Install Swift Mailer: If you're using a programming language like PHP, you can download and install Swift Mailer using Composer (PHP package manager) or by including the required files manually. Include Swift Mailer in Your Project: In your code, include the necessary Swift Mailer classes and components. Swift Mailer simplifies the process of creating and sending emails using various transports, like SMTP or Sendmail. Configure Transport: Set up the transport mechanism you'll use to send emails. This could be an SMTP server provided by your email hosting or a local sendmail server. Create and Send Email: Use Swift Mailer's classes to create an email message. You can set the sender, recipient(s), subject, body, attachments, and other email details. Send the Email: Once the email is created, use Swift Mailer's methods to send the email using the configured transport.

Here's a simplified example of Swift Mailer usage in PHP:

php

require_once 'vendor/autoload.php'; // Include Swift Mailer autoload file

// Create the Transport
$transport = new Swift_SmtpTransport('smtp.example.com', 587);
$transport->setUsername('your_username');
$transport->setPassword('your_password');

// Create the Mailer using your created Transport
$mailer = new Swift_Mailer($transport);

// Create a message
$message = new Swift_Message('Subject');
$message->setFrom(['your_email@example.com' => 'Your Name']);
$message->setTo(['recipient@example.com' => 'Recipient Name']);
$message->setBody('Hello, this is the body of the email.');

// Send the message
$result = $mailer->send($message);

Remember to replace placeholders with your actual credentials and settings.

For more comprehensive and specific guidance, refer to Swift Mailer's official documentation and guides tailored to your programming language and use case. Additionally, consult your email provider's documentation for any specific settings required to use their SMTP server.

@lauryfriese

How to install UVdesk?

You can install uvdesk opensource project from here:

https://github.com/uvdesk/community-skeleton

For Installation Guide you can check it here.

If you have further any query then let us know.

@joericotta Hi 😊

In UVdesk operator Dashboard you can open the workflow section
b282aaad-d2b0-4dcf-83ed-4f085b217207-immagine.png

Here you can see the list of the workflow, you can drag and drop to reorder it and you can see if they are active or not.

060af011-a43f-4505-94ba-85931affff35-immagine.png

You can edit the workflow that need to be deactivated.
You will see a checkbox to uncheck if you wanna deactivate the workflow, then save changes.

eab0013a-0800-4728-9305-38da8ecdafde-immagine.png

On the list you will see now the disabled Workflow

f24ebad9-c33a-4fc8-bfe3-db13367e9076-immagine.png

@luisc2101

Is it possible to delete the contents of the log folder? since it is consuming a lot of server space

You can delete the log file directly from your project. Please follow the below path for the log file in your project:

your-project-folder-name/var/log/dev.log

Also, you can delete your dev file using the command line, run this command in your project root directory:

$ rm -rf var/log/dev.log

@hemanth4

I'm trying to figure out where is the report metadata (structure) stored in Netsuite database, (which I ingest into Snowflake from SuiteAnalytics API) if it's in the back-end db at all?

This is here to inform you that we are the UVdesk helpdesk support team here. We are not able to understand your query.

Do let us know if you are having any concern related to the UVdesk helpdesk ticketing system so that we will assist further accordingly.

Hi @jozefbehr,
thank you for your question!

You can find an article about additional apps here:
https://forums.uvdesk.com/topic/2010/additional-apps-that-you-can-add-to-the-open-source-uvdesk-helpdesk-system

When you open the app you are interested in you will find also the guide on how to install.

@ReeceLER

The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

We would like to inform you that the customer login portal is already available in the current flow of uvdeks, for more you can check the attached snapshot:

3daccdfd-96ab-4328-8032-bb0011c1ff1d-image.png

But at this moment, this feature is not available with cannot modify password for user accounts. If you want to add this feature so you go with the customizations work. For customizations work you can create a ticket on our support panel from here.

I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal

You can use with the external way as well as internal way.

@sanjaypasari Hi. There is not an auto-update of I'm not wrong.
You can subscribe to new release on GitHub: https://github.com/uvdesk/community-skeleton/releases.

https://docs.github.com/en/account-and-profile/managing-subscriptions-and-notifications-on-github/setting-up-notifications/about-notifications

Maybe new docs on how update will be made, until that you can read the following post: https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk