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    Solved Delay in converting email to ticket

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    • P
      Pedro Kerche last edited by

      I'm having a problem converting emails into tickets.
      It is taking too long to convert and apparently everything is normal.

      2147871a-7da8-4c48-9b90-3bac95f9929a-image.png

      peopleinside Komal Sharma 2 Replies Last reply Reply Quote 0
      • Komal Sharma
        Komal Sharma UVdesk Staff @Pedro Kerche last edited by

        @Pedro-Kerche said in Delay in converting email to ticket:

        I'm having a problem converting emails into tickets.
        It is taking too long to convert and apparently everything is normal.
        I'm using version v -1.0.13

        We are inform to you, when you are fetching your inbox using mailbox command so here emails is more. So this reason it takes more time while mailbox fetch.

        If your emails fetch from inbox so you are also deleted your fetched emails from inbox so that next fetching mailbox not taking again for these emails processing.

        We are inform to you this feature is available in the latest release uvdesk. If you are using the latest version so using the composer command:

        $ composer create-project uvdesk/community-skeleton helpdesk-project
        
        P 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside community specialist mod admin @Pedro Kerche last edited by

          @Pedro-Kerche provide more info about UVdesk version used, how ou installed it and PHP version in use. This informations will help UVdesk staff and developers when they will reply.

          The reply from staff can take more long time than my reply so you will need wait some day or tomorrow for have a developer or staff reply.

          Add the required info to your post.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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          • P
            Pedro Kerche last edited by

            I'm using version v -1.0.13

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside community specialist mod admin @Pedro Kerche last edited by

              @Pedro-Kerche this is not an updated version, just to inform you.
              The latest version is https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.1 released at September 2022

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

              1 Reply Last reply Reply Quote 0
              • Komal Sharma
                Komal Sharma UVdesk Staff @Pedro Kerche last edited by

                @Pedro-Kerche said in Delay in converting email to ticket:

                I'm having a problem converting emails into tickets.
                It is taking too long to convert and apparently everything is normal.
                I'm using version v -1.0.13

                We are inform to you, when you are fetching your inbox using mailbox command so here emails is more. So this reason it takes more time while mailbox fetch.

                If your emails fetch from inbox so you are also deleted your fetched emails from inbox so that next fetching mailbox not taking again for these emails processing.

                We are inform to you this feature is available in the latest release uvdesk. If you are using the latest version so using the composer command:

                $ composer create-project uvdesk/community-skeleton helpdesk-project
                
                P 1 Reply Last reply Reply Quote 0
                • Topic has been marked as solved  peopleinside peopleinside 
                • P
                  Pedro Kerche @Komal Sharma last edited by

                  @Komal-Sharma I cleaned out the inbox. but the problem now is in the ticket part. it's not converting. it identifies the email, but does not convert. In the image I provided, he reads the email, but is no longer creating tickets. do you know what it could be?

                  peopleinside Komal Sharma 2 Replies Last reply Reply Quote 0
                  • peopleinside
                    peopleinside community specialist mod admin @Pedro Kerche last edited by

                    @Pedro-Kerche the suggestion is to update to the latest version.

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

                    1 Reply Last reply Reply Quote 0
                    • Komal Sharma
                      Komal Sharma UVdesk Staff @Pedro Kerche last edited by

                      @Pedro-Kerche said in Delay in converting email to ticket:

                      I cleaned out the inbox. but the problem now is in the ticket part. it's not converting. it identifies the email, but does not convert. In the image I provided, he reads the email, but is no longer creating tickets. do you know what it could be?

                      It may be due to two reasons:

                      1. site_url is not correct.

                      2. Processing of ticket conversion URL is blocked due to any security reason.

                      Once check your site URL follow this path:

                      uvdesk.yaml file config/packages/uvdesk.yaml and find site_url, enter the localhost or domain path till public, and make sure you have removed http://

                      For example: localhost/folder_name/public
                      

                      d77c07f4-7fac-4674-96a9-82eb02df7a93-Screenshot from 2023-03-27 14-57-32.png

                      You can clear the cache with the php command:

                      php bin/console c:c
                      

                      Also, you can create a new project with the latest release updates.

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