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    Solved Having trouble setting up Mailbox

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    • S
      swebervna last edited by swebervna

      I'm trying to set up the mailbox so when users reply to ticket emails via email, it'll reach UVdesk and match it to the ticket (hoping that's how it works?). Also for opening new tickets via email.

      Nothing's happening with my configuration; when I run php bin/console uvdesk:refresh-mailbox {mailbox email} I get the following error:
      fcdb477f-f44e-418d-8109-e8c1bc5771d0-image.png

      I configured IMAP for Gmail as such:
      0d3ee1e1-0556-4a4c-a142-e60ba76587c0-image.png

      Notes

      • Firewall is not blocking IMAP traffic
      • IMAP is turned on for this Gmail account
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      • Komal Sharma
        Komal Sharma UVdesk Staff mod last edited by

        @swebervna

        I followed the steps in that GitHub issue and now I no longer get the "imap_open" error but at the very end of the fetching email, I get the following error:

        This seems like an issue being caused due to missing packages. Please ensure that you have the php xml extension installed within your environment and restart your apache service. Use the "php -m | grep xml" command to check if the extension is installed and available, alternatively you could also use the phpinfo(); to review the available php extensions.

        In case the issue persist, we would suggest you to reinstall the extension itself.

        S 1 Reply Last reply Reply Quote 0
        • Komal Sharma
          Komal Sharma UVdesk Staff mod last edited by

          @swebervna

          I'm trying to set up the mailbox so when users reply to ticket emails via email, it'll reach UVdesk and match it to the ticket (hoping that's how it works?). Also for opening new tickets via email.
          Nothing's happening with my configuration; when I run php bin/console uvdesk:refresh-mailbox {mailbox email} I get the following error

          Let us know, you have followed this blog for configuration for gmail mailbox:

          https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

          Once you check your IMAP extension is enabled or not.

          Also, you can check this github issue for more reference:

          https://github.com/uvdesk/core-framework/issues/273#issuecomment-588155562

          Check these links too.
          https://stackoverflow.com/questions/48179146/attempted-to-call-function-imap-open-from-namespace

          https://www.php.net/manual/en/function.imap-open.php

          S 1 Reply Last reply Reply Quote 0
          • S
            swebervna @Komal Sharma last edited by

            @Komal-Sharma I followed the steps in that GitHub issue and now I no longer get the "imap_open" error but at the very end of the fetching email, I get the following error:
            a7823a18-0633-46f2-87fc-80b065930b5f-image.png

            1 Reply Last reply Reply Quote 0
            • Komal Sharma
              Komal Sharma UVdesk Staff mod last edited by

              @swebervna

              I followed the steps in that GitHub issue and now I no longer get the "imap_open" error but at the very end of the fetching email, I get the following error:

              This seems like an issue being caused due to missing packages. Please ensure that you have the php xml extension installed within your environment and restart your apache service. Use the "php -m | grep xml" command to check if the extension is installed and available, alternatively you could also use the phpinfo(); to review the available php extensions.

              In case the issue persist, we would suggest you to reinstall the extension itself.

              S 1 Reply Last reply Reply Quote 0
              • Topic has been marked as solved  peopleinside peopleinside 
              • S
                swebervna @Komal Sharma last edited by

                @Komal-Sharma Yes, that was it! I needed to install php-xml for PHP 8.1 specifically (php8.1-xml) since that's what UVdesk is using.

                Thank you 🙂

                Komal Sharma 1 Reply Last reply Reply Quote 0
                • Komal Sharma
                  Komal Sharma UVdesk Staff mod @swebervna last edited by

                  @swebervna

                  Yes, that was it! I needed to install php-xml for PHP 8.1 specifically (php8.1-xml) since that's what UVdesk is using.

                  We are glad to know that your issue has been resolved now.
                  If would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

                  and leave your positive reviews here:
                  https://reviews.capterra.com/new/158346
                  https://www.trustpilot.com/review/uvdesk.com

                  It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.

                  Looking forward to seeking 5-star reviews from your side.

                  Awaiting your response.

                  S 1 Reply Last reply Reply Quote 0
                  • S
                    swebervna @Komal Sharma last edited by

                    @Komal-Sharma Just submitted my reviews on both sites! 🙂

                    1 Reply Last reply Reply Quote 0
                    • Komal Sharma
                      Komal Sharma UVdesk Staff mod last edited by

                      @swebervna

                      Just submitted my reviews on both sites!

                      Thanks for share with us your valuable feedback !!

                      1 Reply Last reply Reply Quote 0
                      • Komal Sharma
                        Komal Sharma UVdesk Staff mod last edited by

                        @swebervna

                        We have received your review, Thanks for your appreciation to us.

                        Also, Can we list out your company here: https://www.uvdesk.com/en/success-stories/

                        Kindly provide your confirmation so that we will proceed ahead accordingly.

                        1 Reply Last reply Reply Quote 0
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