Solved Modify Search Results

[isaacwilsonk12]

Hello, added the Custom Fields plugin to our Open-Source UVDesk. The issue that we are having is that when using the Ticket Search Bar, the data entered into the custom fields is not searchable. Ex. We use Service Tags for devices, and we cannot search the Service Tag to pull up the Ticket. Any advice would be greatly helpful, thanks.

[Komal Sharma]

@isaacwilsonk12

Hello, added the Custom Fields plugin to our Open-Source UVDesk. The issue that we are having is that when using the Ticket Search Bar, the data entered into the custom fields is not searchable.

At this moment, we have not added this feature in search filter view with custom fields on the ticket list page. Here search results works with only ticket id, subject, customer name, and email id.

Also, you can check your custom fields details on the ticket view page like this:

If you want any modify in your opensource project then this will be going with the customization work.