Installation stuck : DB Credential

  • Hello,

    I try to install uvDesk, but I'm stuck where I enter my database credential.

    It says that I have credentials issue, and it can't connect to the database.
    I check many times the credentials and they are good.
    I change the database password to a simple one, but no change.

    Here is the issue:
    POST xhr 500 ./wizard/xhr/verify-database-credentials 2354ms 0dc7ba

    Uncaught PHP Exception Symfony\Component\Debug\Exception\ContextErrorException: "Warning: Redis::connect(): connect() failed: Connection refused" at /var/www/support/vendor/doctrine/orm/lib/Doctrine/ORM/Tools/Setup.php line 200

    When I use this command
    php bin/console uvdesk:configure-helpdesk

    I have this error

    Examining helpdesk setup for any configuration issues:

    [ -] Establishing a connection with the support database.
    [v] Successfully established a connection with the support database.

    [ -] Comparing the support database schema with the current mapping metadata.

    In Website.php line 284:

    Parse error: syntax error, unexpected '?'

    Could you please help me on that ?

  • UVdesk Staff admin


    try by disabling the redis extension if it's running anywhere.

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