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    Solved Installation stuck at Step 4, need help.

    Technical Help
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    • S
      SimonM last edited by

      My installation of UVdesk on ubuntu stuck at step 4 with following error:

      Uncaught PHP Exception Doctrine\DBAL\Exception\TableNotFoundException: "An exception occurred while executing 'SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1' with params ["ROLE_SUPER_ADMIN"]: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'uvdeskdb.uv_support_role' doesn't exist" at /var/www/html/helpdesk-project/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 42


      I login to mysql and find that there is only one table: "migration_versions" in there with no record. Really need help on this. Many Thanks!

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      • S
        SimonM last edited by

        problem solved.

        I use the following command in console and created the missing tables:

        $ php bin/console uvdesk:configure-helpdesk

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        • admin
          admin UVdesk Staff admin last edited by

          @SimonM

          Nice to hear that you found a solution.
          Great !! ☺

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          • V
            vikasbhusal last edited by

            I am getting below error

            Examining helpdesk setup for any configuration issues:
            In ConfigureHelpdesk.php line 421:
            Notice: Undefined offset: 1
            uvdesk:configure-helpdesk [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command>

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            • admin
              admin UVdesk Staff admin last edited by

              Hi vikasbhusal

              check that composer has been installed or not?
              you can also go with https://github.com/uvdesk/community-skeleton/issues/156

              Kindly raise your ticket at support@uvdesk.com for quick response

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