@peopleinside

As you know to developing SLA application is very much time taking task for opensource but will surely add customer feedback section in near future.

IN next release we are adding two more features in opensource.

Agent Activity: https://www.uvdesk.com/en/blog/uvdesk-agent-activity/ Marketing Announcement: https://www.uvdesk.com/en/blog/uvdesk-marketing-announcement/

Also IN opensource App section which will be paid:

Form Builder Custom Field

@javier-solis Yes I see, all works except logo and maybe attachments.
Is strange maybe is not a full updated version. Let's see if installing from Github, composer with the guide I give to you can be helpful.

@Brandon-2021 I'm so happy you joined and fixed one issue no one was aware of.
Many thanks.

@Sanjeev

Also if you are using gmail you need to enable less secure app for gmail to use IMAP.

I don't suggest to customers to enable in Gmail less secure apps.

As the Google guide say

less secure apps can make your account more vulnerable

Instead of enable this that for security, on my opinion is better use the two factor authentication than generate and use in UVdesk a specific password for app.

Security, should be the priority.
If you allow less secure apps means you have no good Google security settings and your account may be vulnerable for hacker but also if you forget the password or try to login from a new device. You can be locked out of your account.

@parvinder I don't suggest to keep less secure app active in your Google account.
I also suggest to have always the 2 step active and to be sure to have full recovery info always updated on your account, not just the recovery email.

Me no, sorry. I'm on Centos - Linux

@Alessandro-Gabba

No this feature is currently not available.

@FrostyA

Please describe in more details where you are trying to install it (Windows, linux).

If possible attach screenshot for errors.

@Mrzag85

Most probably you are using php 8 as project is not currently support for php 8.

Please downgrade your php version to 7.2 and 7.3

And make a try.

@Duncan

Specify your language in which you want to translate we will verify for it if there is any problem.

Also try if it is due to project cache. Clear your cache as well using below command.

php bin/console c:c

@Duncan

Glad to know that your issue has been fixed.

@pragnesh1981

Kindly guide me how to sent correct url with IP address or host/domain name in link?

As we can see you are running the project on your local machine so your host is localhost here there is no domain name currently once project will be on any live server then URl will be according to that.

If you want to send IP instead of localhost you need to run your project using your IP. As the information is collected using URL by which you are running your project on browser.

Example - YourIP/uvdesk/public/member/login instead of localhost you need to use your IP to run project when adding a agent.

Thanks Sanjeev,

Problem is solved.

@SeditioLTD

Locate path in your project:
vendor/uvdesk/mailbox-component/Services/MailboxService.php

open MailboxService.php and add some line of code here which we are writing below.

$autoReplyEmail = $parser->getHeader('auto-submitted'); if ($autoReplyEmail && $autoReplyEmail == "auto-generated" ) { return; }

But above code will block all auto generated emails and will not create a ticket if auto-submitted header with value auto-generated exist with your mail row content.

You can add below conditions for stopping such auto emails from a particular domain as well by adding below code.
Example - for zendesk and zohodesk

$autoReplyEmail = $this->Parser->getHeader('auto-submitted'); if ($autoReplyEmail && $autoReplyEmail == "auto-generated") { $implodeMessageId = explode('@', $mailData['referenceIds']); if ($implodeMessageId[1] == 'desk-mailer.zohodesk.com>' || $implodeMessageId[1] == 'zendesk.com>') { return; } }

@Fabio-Zeus-Soft be sure to don't use special characters in the password because this created issue to me in the installation. Is a know issue in uvdesk that seems doesn't fully support password with special characters.

@trkaushik

put /index.php at the end of URL after public and check if it works.

Also try below method.

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
service apache2 restart

@JMventura said in Issue with fethcing some emails:

1# - UVdesk doesn't convert to tickets emails that were sent to a capitalized email.

https://github.com/uvdesk/mailbox-component/issues/64#issuecomment-788920997

Solved here.

Query 2# - the discussion is going here regarding this https://github.com/uvdesk/mailbox-component/issues/65

We need row content for the same the emails your received from web form.
so that we can check only for this issue.

@Makss

yes, or you can add it from the web interface !

Sure, Glad to know now working for you !!

Stay tuned with us for updates and upcoming release.
https://github.com/uvdesk/community-skeleton

@SeppyUV

Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

Open the EmailService.php reach to sendMail() function.

and dump() the exception as in attached images.

4c9f3aa9-c88e-4350-8b67-5e7d2dd7c268-image.png

5f7f7fe9-147f-4329-91f0-1f41f03c5d54-image.png

It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

Other helpful link:
https://forums.uvdesk.com/topic/1870/how-to-debug-the-error

@peopleinside
In UvDesk there are two resolved status: closed and resolved.
What the difference is?
--> We can differentiate both in the following manner:
Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.

There is no way to lock a ticket from reply by email and by web interface?
-->> Currently there is no luck to get this feature but can be done by customizing the script.

Thank You!!

@Curtisf

Stay tuned with us you will get many updates and issue resolved in next release of project.

https://github.com/uvdesk/community-skeleton

Watch project repository here.