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    Solved Installation stuck : DB Credential

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    • M
      Morphe last edited by

      Hello,

      I try to install uvDesk, but I'm stuck where I enter my database credential.

      It says that I have credentials issue, and it can't connect to the database.
      I check many times the credentials and they are good.
      I change the database password to a simple one, but no change.

      Here is the issue:
      POST xhr 500 ./wizard/xhr/verify-database-credentials 2354ms 0dc7ba

      Uncaught PHP Exception Symfony\Component\Debug\Exception\ContextErrorException: "Warning: Redis::connect(): connect() failed: Connection refused" at /var/www/support/vendor/doctrine/orm/lib/Doctrine/ORM/Tools/Setup.php line 200
      

      When I use this command
      php bin/console uvdesk:configure-helpdesk

      I have this error

      Examining helpdesk setup for any configuration issues:

      [ -] Establishing a connection with the support database.
      [v] Successfully established a connection with the support database.

      [ -] Comparing the support database schema with the current mapping metadata.

      In Website.php line 284:

      Parse error: syntax error, unexpected '?'

      Could you please help me on that ?

      1 Reply Last reply Reply Quote 0
      • admin
        admin UVdesk Staff admin last edited by

        @Morphe

        try by disabling the redis extension if it's running anywhere.

        1 Reply Last reply Reply Quote 0
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