Installation stuck at Step 4, need help.



  • My installation of UVdesk on ubuntu stuck at step 4 with following error:

    Uncaught PHP Exception Doctrine\DBAL\Exception\TableNotFoundException: "An exception occurred while executing 'SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1' with params ["ROLE_SUPER_ADMIN"]: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'uvdeskdb.uv_support_role' doesn't exist" at /var/www/html/helpdesk-project/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 42


    I login to mysql and find that there is only one table: "migration_versions" in there with no record. Really need help on this. Many Thanks!



  • problem solved.

    I use the following command in console and created the missing tables:

    $ php bin/console uvdesk:configure-helpdesk



  • @SimonM

    Nice to hear that you found a solution.
    Great !! ☺



  • I am getting below error

    Examining helpdesk setup for any configuration issues:
    In ConfigureHelpdesk.php line 421:
    Notice: Undefined offset: 1
    uvdesk:configure-helpdesk [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command>



  • Hi vikasbhusal

    check that composer has been installed or not?
    you can also go with https://github.com/uvdesk/community-skeleton/issues/156

    Kindly raise your ticket at support@uvdesk.com for quick response


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