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    • S

      Solved installation problem
      Technical Help • • sjliu

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      Komal Sharma

      Clear the cache of project using this command:

      php bin/console c:c

      in your project root directory. Now try setup again of UVdesk.

      Try with 2 method: Manual Setup:
      Make a try once manual setup of UVdesk.
      Check the below link for the manual setup from here

      Note: Once you clear the cache of your browser and the project cache.

      If still facing the error please let us know.

      Mail your query to us at support@uvdesk.com. Our team will help you.

    • A

      Solved Unable to login after update the framework.yaml
      Technical Help • • aryf

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      peopleinside

      I'm closing this as no answer has been made.
      If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

    • D

      Solved Running UVdesk on customer port
      Technical Help • • dsehrawat

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      peopleinside

      I'm closing this as no answer from the UVdesk team has been made.
      If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

    • R

      Solved IMAP email fetching from GMAIL
      Technical Help • • Renz00

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      Komal Sharma

      @Renz00 said in IMAP email fetching from GMAIL:

      After running the update command, I encountered another error.

      Alright, please follow the below command in your project root directory:

      $ composer require uvdesk/mailbox-component laminas/laminas-code symfony/proxy-manager-bridge

      After clear cache of project using this command:

      $ php bin/console c:c
    • blckhwk

      Solved Swiftmailer is not sending emails
      Technical Help • • blckhwk

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      blckhwk

      @Komal-Sharma Please closed this issue.

      I will redo my uvdesk implementation to fix the issue. Thanks.

    • O

      Solved Can't receive emails, can't open mailbox, plus a mb-settings suggestion
      Technical Help • • oliiix

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      6
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      910
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      Komal Sharma

      @oliiix

      Thanks a lot!! Fixing the host-string did the trick
      Have a great day!!

      We are glad to know that your issue has been resolved now.
      If would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

      and leave your positive reviews here:
      https://reviews.capterra.com/new/158346
      https://www.trustpilot.com/review/uvdesk.com

      It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.

      Looking forward to seeking 5-star reviews from your side.

      Awaiting your response.

    • V

      Solved File size Error More than 2 MB
      Comments & Feedback • • vasumadhavarapu

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      peopleinside

      @vasumadhavarapu In happy to read you have resolved, thank you for the update!

    • A

      Solved Docker Installation
      Technical Help • • abhiiqa

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      Komal Sharma

      @abhiiqa

      You can follow the official image for uvdesk installation. Please follow the below link:

      https://hub.docker.com/r/webkul/uvdesk

      But this is not an updated uvdesk version.

      Alternatively, You can follow the below steps for the latest uvdesk version installation:

      Step 1: Install the latest uvdesk using the composer command:

      $ composer create-project uvdesk/community-skeleton helpdesk-project

      Step 2: Now change the Dockerfile under your project:

      FROM ubuntu:18.04

      to

      FROM ubuntu:latest

      Step 3: Now change the uvdesk-entrypoint.sh file under your project follow the below path:

      your-project-name/.docker/bash /uvdesk-entrypoint.sh

      Step 4: Now you will be create a docker image in installed project root directory follow the below command:

      $ docker build -t {IMAGE_NAME} .

      e876045a-ac2a-4b82-b496-0519e8a96b9b-image.png

      Step 5: After that you will be deploying the container using the below command:

      $ docker run -dit -p {AVAILABLE_PORT}:80 --name {CONTAINER_NAME} {IMAGE_NAME}

      31553220-e6ce-4925-b4b5-086bcef9f4d9-image.png

      Also, you can follow the steps from here.

      Step 6: Now you will be run your project with configured port.

      Once make a try with the above steps. If you have any query then let us know.

    • R

      Solved Keep ERROR Warning! Swiftmailer not working. An error has occurred while sending emails!
      Technical Help • • ridwann03

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      peopleinside

      @ninjasl you can continua the discussion here.

      Closing this topic as is resolved.

    • C

      Solved Installation stuck on step 1
      Technical Help • • cngirwa

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      peopleinside

      You are welcome 🙂

    • Y

      Unsolved Fetch API of ticket according to customer
      Technical Help • • yashs

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      366
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      peopleinside

      Hi, I'm sorry to see no reply from UVdesk staff member has been done.
      Currently there is nothing else then try to wait... I'm so sorry no replies has been made.

    • Y

      Unsolved Unable to connect to helpdesk in prod environment.
      Technical Help • • yl_adc

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      peopleinside

      @yl_adc
      One of a possible issue is run the clear cache command from root user and not from the normal user that is not root.

      I'm not sure this will cause an issue but maybe I remember experienced something.. so I try always to run SSH command as not root user this because some files can be edited or created with root user and then the normal user will have issue running that.

      I use UVdesk on Apache server with PHP 8.3 and I don't have currently issue but.. mine install in quite old... means I just upgraded to the last. I remember the last time I tried to install UVdesk I had issues as well.

      I'm sorry to be currently unable to help you more.

    • L

      Unsolved Could not login on freshly install UVDesk Instance
      Technical Help • • leokhan

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      peopleinside

      @leokhan the first time you installed it was working and only creating issue on operator login?

      After that time you are no more able to setup a clean install of UVdesk?

      I'm very sorry for all this issues.
      What version of PHP are you using?

      Be sure to use a supported PHP version: https://www.php.net/supported-versions.php

      Be sure also to have not some custom rules in .htaccess that can cause the login issue.

      Unfortunately I'm not a developer and I'm not part of the UVdesk team. I'm just a passionate user who use UVdesk and helps here in the community!
      Since some weeks seems UVdesk staff is no more present on the forum so we are missing help from UVdesk staff and developers. We hope all together someone of the UVdesk team can come back on the forum to reply to post and to help users. This should happen but I have no eta, no idea about when will be.

    • admin

      System Compatibility Requirements
      Knowledge Base • • admin

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      Sanjeev

      @caygri

      Check this: https://forums.uvdesk.com/topic/1851/mailparse-on-plesk/2

    • S

      Solved Installation stuck at Step 4, need help.
      Technical Help • • SimonM

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      admin

      Hi vikasbhusal

      check that composer has been installed or not?
      you can also go with https://github.com/uvdesk/community-skeleton/issues/156

      Kindly raise your ticket at support@uvdesk.com for quick response

    • F

      Solved Stuck on Installing
      Technical Help • • Fabio-Zeus-Soft

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      peopleinside

      @Fabio-Zeus-Soft be sure to don't use special characters in the password because this created issue to me in the installation. Is a know issue in uvdesk that seems doesn't fully support password with special characters.

    • bansalvaish

      Solved Solution of Common Issue facing while uvdesk Installation
      Bug Report • • bansalvaish

      5
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      5
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      1481
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      peopleinside

      @bansalvaish Great, happy to hear that! ✌

    • E

      Solved Debian Installtion Problem
      Technical Help • • easyuvdesk

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      1319
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      Sanjeev

      @easyuvdesk

      Have you restart the server after making changes.

      Also try below method if unable to do by above.

      https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

    • S

      Solved Uvdesk Ldap integration
      Technical Help • • satksd

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      5
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      peopleinside

      Hi @satksd ,
      I hope you are well!

      I'm sorry to see the topic has not received a reply update anymore.
      UVdesk is improving and we are also improving the support community.

      I will mark this topic as resolved for now, if you still need help you can open a new topic.

    • C

      Solved Installation issues
      Technical Help • • Curtisf

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      831
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      Sanjeev

      @Curtisf

      Stay tuned with us you will get many updates and issue resolved in next release of project.

      https://github.com/uvdesk/community-skeleton

      Watch project repository here.