Unsolved Could not login on freshly install UVDesk Instance

[leokhan]

Getting 302 after login. Please see the screen shot below.
I will be very grateful.

[peopleinside]

@leokhan
Hi, thank you for your question!
I hope your day is going well and I'm sorry to read you are having issues to login in the operator panel after a fresh install.

All HelpDesk page load correctly?
It's strange you get redirected wrongly if you try to login as operator and umh I have no idea why this is happening. Are you sure to not have edited some configuration server file, .htaccess?

Have you also tried from a different browser, in incognito mode too?

[leokhan]

@peopleinside thank you for the reply.
the only configuration I changed is in the framework.yaml

handler_id: session.handler.native_file
save_path: "%kernel.project_dir%/var/sessions/%kernel.environment%"
cookie_lifetime: 172800
cookie_secure: auto
cookie_samesite: lax
#storage_factory_id: session.storage.factory.native

and its working.

and also not able install through web installer continuously getting below error on last step.

[peopleinside]

@leokhan
Have you tried to restore the original file then clean cache? When you say you get error in the setup wizard, is because you are trying a new install?

[leokhan]

@peopleinside Yes I did it multiple times. I am only able to install it through cli with this command php bin/console uvdesk:configure-helpdesk.

also sharing virtual host config .

server {
server_name www.abc.com;
root /usr/share/nginx/html/helpdesk/public;
index index.php;

server_tokens off;

location / {
try_files $uri $uri/ /index.php?$query_string;
}

location ~ ^(.+.php)(.)$ {
fastcgi_split_path_info ^(.+.php)(.)$;
fastcgi_index index.php;
fastcgi_pass php-fpm;
include /etc/nginx/mime.types;
include fastcgi_params;
fastcgi_param PATH_INFO $fastcgi_path_info;
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
proxy_pass_header Server;
}

}

[peopleinside]

@leokhan the first time you installed it was working and only creating issue on operator login?

After that time you are no more able to setup a clean install of UVdesk?

I'm very sorry for all this issues.
What version of PHP are you using?

Be sure to use a supported PHP version: https://www.php.net/supported-versions.php

Be sure also to have not some custom rules in .htaccess that can cause the login issue.

Unfortunately I'm not a developer and I'm not part of the UVdesk team. I'm just a passionate user who use UVdesk and helps here in the community!
Since some weeks seems UVdesk staff is no more present on the forum so we are missing help from UVdesk staff and developers. We hope all together someone of the UVdesk team can come back on the forum to reply to post and to help users. This should happen but I have no eta, no idea about when will be.