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Unsolved Could not login on freshly install UVDesk Instance

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  • L
    leokhan last edited by 20 Dec 2023, 10:53

    Getting 302 after login. Please see the screen shot below.
    I will be very grateful.
    Screenshot 2023-12-20 155119.png

    peopleinside 1 Reply Last reply 20 Dec 2023, 14:53 Reply Quote 0
    • peopleinside
      peopleinside EX helping member @leokhan last edited by 20 Dec 2023, 14:53

      @leokhan
      Hi, thank you for your question!
      I hope your day is going well and I'm sorry to read you are having issues to login in the operator panel after a fresh install.

      All HelpDesk page load correctly?
      It's strange you get redirected wrongly if you try to login as operator and umh I have no idea why this is happening. Are you sure to not have edited some configuration server file, .htaccess?

      Have you also tried from a different browser, in incognito mode too?

      💬 You can also ask help on GitHub Discussions
      🔴 I am no more active on Uvdesk
      🔴 Forum support is inactive!

      L 1 Reply Last reply 21 Dec 2023, 04:53 Reply Quote 0
      • L
        leokhan @peopleinside last edited by 21 Dec 2023, 04:53

        @peopleinside thank you for the reply.
        the only configuration I changed is in the framework.yaml

        handler_id: session.handler.native_file
        save_path: "%kernel.project_dir%/var/sessions/%kernel.environment%"
        cookie_lifetime: 172800
        cookie_secure: auto
        cookie_samesite: lax
        #storage_factory_id: session.storage.factory.native

        and its working.

        and also not able install through web installer continuously getting below error on last step.Screenshot 2023-12-21 095037.png

        peopleinside 1 Reply Last reply 21 Dec 2023, 05:51 Reply Quote 0
        • peopleinside
          peopleinside EX helping member @leokhan last edited by 21 Dec 2023, 05:51

          @leokhan
          Have you tried to restore the original file then clean cache? When you say you get error in the setup wizard, is because you are trying a new install?

          💬 You can also ask help on GitHub Discussions
          🔴 I am no more active on Uvdesk
          🔴 Forum support is inactive!

          L 1 Reply Last reply 21 Dec 2023, 06:11 Reply Quote 0
          • L
            leokhan @peopleinside last edited by 21 Dec 2023, 06:11

            @peopleinside Yes I did it multiple times. I am only able to install it through cli with this command php bin/console uvdesk:configure-helpdesk.

            also sharing virtual host config .

            server {
            server_name www.abc.com;
            root /usr/share/nginx/html/helpdesk/public;
            index index.php;

            server_tokens off;

            location / {
            try_files $uri $uri/ /index.php?$query_string;
            }

            location ~ ^(.+.php)(.)$ {
            fastcgi_split_path_info ^(.+.php)(.
            )$;
            fastcgi_index index.php;
            fastcgi_pass php-fpm;
            include /etc/nginx/mime.types;
            include fastcgi_params;
            fastcgi_param PATH_INFO $fastcgi_path_info;
            fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
            proxy_pass_header Server;
            }

            }

            peopleinside 1 Reply Last reply 21 Dec 2023, 12:18 Reply Quote 0
            • peopleinside
              peopleinside EX helping member @leokhan last edited by 21 Dec 2023, 12:18

              @leokhan the first time you installed it was working and only creating issue on operator login?

              After that time you are no more able to setup a clean install of UVdesk?

              I'm very sorry for all this issues.
              What version of PHP are you using?

              Be sure to use a supported PHP version: https://www.php.net/supported-versions.php

              Be sure also to have not some custom rules in .htaccess that can cause the login issue.

              Unfortunately I'm not a developer and I'm not part of the UVdesk team. I'm just a passionate user who use UVdesk and helps here in the community!
              Since some weeks seems UVdesk staff is no more present on the forum so we are missing help from UVdesk staff and developers. We hope all together someone of the UVdesk team can come back on the forum to reply to post and to help users. This should happen but I have no eta, no idea about when will be.

              💬 You can also ask help on GitHub Discussions
              🔴 I am no more active on Uvdesk
              🔴 Forum support is inactive!

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