Comments & Feedback

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  Reports
  • ercanyuzuk  

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  @Sanjeev We should be able to receive reports on a daily, monthly, yearly basis by type, by agent, by group or team. on the other hand , We should be able to see which customer has opened the most tickets. we even need to be able to separate it into types or teams. These are the things that come to my mind now. we can diversify them.
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  Ticket Merge
  • ercanyuzuk  

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  @Sanjeev yes, you can not that as a feature reguest . The most important deficiency I see right now is the inability to define SLA. If the agent does not respond to ticket within the specified time, system can inform the supervisior or admin .