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    • R

      SOLVED "imap_open : couldn't open stream for gmail" - getting error while set up IMAP
      • Rosa A Hancock

      3
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      Votes
      3
      Posts
      137
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      R

      @Sanjeev
      Thanks for your help.

    • B

      SOLVED How to debug the error?
      • Brian B Peach

      4
      1
      Votes
      4
      Posts
      462
      Views

      S

      @Brian-B-Peach

      Please add red mark lines in code as attached in below screenshot.

      headerCode.PNG

    • S

      SOLVED mailparse extension
      • Samar

      8
      0
      Votes
      8
      Posts
      396
      Views

      S

      @Samar

      Also share what was the problem and how you solved it.
      So that it will help to other people to easily set it up.

    • peopleinside

      SOLVED Issue with ReCaptcha
      • peopleinside

      1
      0
      Votes
      1
      Posts
      93
      Views

      No one has replied

    • C

      SOLVED IMAP Issue : Warning: imap_open(): Couldn't open stream
      • Christophe

      13
      0
      Votes
      13
      Posts
      978
      Views

      peopleinside

      @Christophe umh I think email certificate is managed by your control panel. Don't now but if your certificate is expired maybe you have issue, if still be valid should be not a problem if you installed after the certificate release the uvdesk 🙂

    • M

      SOLVED Is it mandatory to use SMTP ?
      • manata

      3
      0
      Votes
      3
      Posts
      79
      Views

      M

      @Sanjeev , seems working, thanks a lot for your support.
      Happy day

    • M

      SOLVED Uvdesk reachable only on localhost
      • manata

      16
      0
      Votes
      16
      Posts
      290
      Views

      S

      @manata

      Glad to know that it will helps others to do the same.

      Have a nice day !!

    • peopleinside

      SOLVED Ticket created by email don't have the link in the default language
      • peopleinside

      7
      0
      Votes
      7
      Posts
      98
      Views

      S

      @peopleinside

      Defiantly we will update it on our documentation.

    • peopleinside

      SOLVED Delete email already processed (ticket created)
      • peopleinside

      3
      0
      Votes
      3
      Posts
      93
      Views

      peopleinside

      @Sanjeev thanks, will be useful deleting already processed ticket as in OsTicket.

      This is very useful when you manage more than one email of support and manage it directly from the ticket system.
      Not deleting email is consuming inbox space also is causing issue on ticket deletion.

      Also create issue if you need to migrate else way or if you delete ticket this will create a ticket created again for operator and customer.

      Hope you will be able to provide a solution for delete email once processed.
      Thank you.

    • S

      SOLVED No incoming or outgoing emails working.... Please help....
      • sherazkhan1988

      3
      0
      Votes
      3
      Posts
      111
      Views

      S

      @sherazkhan1988

      For mailbox refresh issue if your mails not converting into ticket.
      Then please check your -
      site_url in uvdesk.yaml file under config->packages of your project.

    • A

      SOLVED How to receive mails for posts and comments?
      • alankrit

      3
      0
      Votes
      3
      Posts
      89
      Views

      peopleinside

      Hi, the issue with forum and email should be now resolved.
      You should get email notification.

    • C

      SOLVED Installation stuck An exception occurred in driver: SQLSTATE[HY000] [2002] No such file or directory
      • cvallehn

      2
      0
      Votes
      2
      Posts
      134
      Views

      S

      @cvallehn
      Please check all possible things which can be there for your problems.

      https://stackoverflow.com/questions/39935545/symfony3-sqlstatehy000-2002-no-such-file-or-directory?rq=1

      https://github.com/hechoendrupal/drupal-console/issues/845#issuecomment-138745540

      https://stackoverflow.com/questions/20723803/pdoexception-sqlstatehy000-2002-no-such-file-or-directory

    • D

      SOLVED Creating modules/extensions
      • damasu

      4
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      Votes
      4
      Posts
      758
      Views

      G

      thanks a lot
      it is interesting for me too

    • C

      SOLVED Mailparse on plesk
      • caygri

      2
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      Votes
      2
      Posts
      233
      Views

      S

      @caygri

      As we need to parse emails and convert them into ticket so Mail parse is required for this project to do this work.

      Helpful link:
      https://talk.plesk.com/threads/installing-the-php-extensions-mailparse-mbstring.352973/

      Also ask your service provider for this if unable to do so.

    • M

      SOLVED UVDesk API usage with Postman
      • mkroon

      6
      0
      Votes
      6
      Posts
      151
      Views

      AlexSoft

      @mkroon☹ ☹ ☹ ☹ ☹ ☹

    • P

      SOLVED Change folder location
      • puja

      3
      0
      Votes
      3
      Posts
      54
      Views

      S

      @puja

      For ticket attachments you can change folder name from here.

      locate path in your project:
      vendor->uvdesk->core-framework->services->TicketService.php

      Open TicketService.php and make changes in code to change folder name as highlighted in screenshot.

      ticketAttachmentFolderChange.PNG

    • C

      SOLVED IMAP to tickets help
      • circusmonkey404

      2
      0
      Votes
      2
      Posts
      98
      Views

      S

      @circusmonkey404

      Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.

      Update your site_url and it should work.
      site url should be like: your_host/your_project/public

    • E

      SOLVED Debian Installtion Problem
      • easyuvdesk

      5
      0
      Votes
      5
      Posts
      382
      Views

      S

      @easyuvdesk

      Have you restart the server after making changes.

      Also try below method if unable to do by above.

      https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

    • E

      SOLVED How to disable Symfony ?
      • ercanyuzuk

      3
      0
      Votes
      3
      Posts
      601
      Views

      E

      thanks, it's ok now ...

    • E

      SOLVED i can not send mail - smtp issue
      • ercanyuzuk

      3
      0
      Votes
      3
      Posts
      165
      Views

      E

      Thanks , it works 👍