@manata

Glad to know that it will helps others to do the same.

Have a nice day !!

@peopleinside

Defiantly we will update it on our documentation.

@Sanjeev thanks, will be useful deleting already processed ticket as in OsTicket.

This is very useful when you manage more than one email of support and manage it directly from the ticket system.
Not deleting email is consuming inbox space also is causing issue on ticket deletion.

Also create issue if you need to migrate else way or if you delete ticket this will create a ticket created again for operator and customer.

Hope you will be able to provide a solution for delete email once processed.
Thank you.

@sherazkhan1988

For mailbox refresh issue if your mails not converting into ticket.
Then please check your -
site_url in uvdesk.yaml file under config->packages of your project.

Hi, the issue with forum and email should be now resolved.
You should get email notification.

@cvallehn
Please check all possible things which can be there for your problems.

https://stackoverflow.com/questions/39935545/symfony3-sqlstatehy000-2002-no-such-file-or-directory?rq=1

https://github.com/hechoendrupal/drupal-console/issues/845#issuecomment-138745540

https://stackoverflow.com/questions/20723803/pdoexception-sqlstatehy000-2002-no-such-file-or-directory

thanks a lot
it is interesting for me too

@caygri

As we need to parse emails and convert them into ticket so Mail parse is required for this project to do this work.

Helpful link:
https://talk.plesk.com/threads/installing-the-php-extensions-mailparse-mbstring.352973/

Also ask your service provider for this if unable to do so.

@mkroon☹ ☹ ☹ ☹ ☹ ☹

@puja

For ticket attachments you can change folder name from here.

locate path in your project:
vendor->uvdesk->core-framework->services->TicketService.php

Open TicketService.php and make changes in code to change folder name as highlighted in screenshot.

ticketAttachmentFolderChange.PNG

@circusmonkey404

Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.

Update your site_url and it should work.
site url should be like: your_host/your_project/public

@easyuvdesk

Have you restart the server after making changes.

Also try below method if unable to do by above.

https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

thanks, it's ok now ...

Thanks , it works 👍

@arunacha

Please follow this guide:
https://www.uvdesk.com/en/blog/api-resource/

Also API's:
https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs

@quazarzero said in Setup multiple segregated channels:

I want to process tickets from multiple email/domains and respond with the corresponding email account.

I think this is possible you set different MailBox and Swift Mailer
Have you see how UVdesk settings looks to be? https://demo.uvdesk.com/

Start to install in your server and do a try can help, I think 🙂 more than the theory.

Hi @lukaszw, thank you for your posts in the UVdesk community!
I'm happy to read you have resolved.

I noticed in more than one post you included full email address and want just reminder this is a public community so that address can be used by bot to send spam. To protect you from spam or scam emails I suggest to not post full email address in public community or web pages.

Have a wonderful day!

All ok, just need to log in with path public/en/member/login. Thank You for help, perfect job.

@mukul123 @SyedBilal

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
  service apache2 restart

@kittiechloe

You need to navigate to public folder of your project.

your_host(IP)/your_project/public