UVdesk

    • Register
    • Login
    • Search
    • Recent
    1. Home
    2. Stef
    S
    • Profile
    • Following 0
    • Followers 0
    • Topics 2
    • Posts 4
    • Best 0
    • Controversial 0
    • Groups 0

    Stef

    @Stef

    0
    Reputation
    1
    Profile views
    4
    Posts
    0
    Followers
    0
    Following
    Joined Last Online

    Stef Unfollow Follow

    Latest posts made by Stef

    • RE: Ticket Message in generated mails

      For info, I replaced

      'ticket.message' => count($ticket->getThreads()) > 0 ? preg_replace("/<img[^>]+\>/i", "", $ticket->getThreads()->get(0)->getMessage()) : '',
      

      by

      'ticket.message' => (isset($ticket->createdThread)) ? $ticket->createdThread->getMessage() : ''
      

      and now, the message is present in the mail when creating a ticket.
      (in ./vendor/uvdesk/core-framework/Services/EmailService.php)

      posted in Technical Help
      S
      Stef
    • Ticket Message in generated mails

      Hello all,

      I've a little problem with the generated emails to the agents.
      My version is 1.0.18 (the problem, I think, was already there in 1.0.16).

      I use the following placeholder:

      *Here goes the ticket message:

      {%ticket.message%}*

      But the resulting mail doesn't contain the message (the message in well present int the ticket):

      bdfa4254-4124-431c-bd2d-02876f233c71-image.png

      Thanks in advance

      Stéphane

      posted in Technical Help
      S
      Stef
    • RE: Editor for Ticket Creation

      Thanks a lot for the answers. I'll update Uvdesk to 1.0.18 and check this little editor.

      Stéphane

      posted in Technical Help
      S
      Stef
    • Editor for Ticket Creation

      Hello,

      I've a question regarding the editor used during ticket creation (logged or not) : during ticket creation, there is only a textarea.
      Is it possible to use a full editor like the one used when you type a reply (tinymce I think) without the need to rewrite complete parts of the code ?

      We are testing UVDesk and test users are complaining they cannot easily copy/paste images when creating a ticket for instance.

      Thanks for your help

      Stéphane

      posted in Technical Help
      S
      Stef