For info, I replaced

'ticket.message' => count($ticket->getThreads()) > 0 ? preg_replace("/<img[^>]+\>/i", "", $ticket->getThreads()->get(0)->getMessage()) : '',

by

'ticket.message' => (isset($ticket->createdThread)) ? $ticket->createdThread->getMessage() : ''

and now, the message is present in the mail when creating a ticket.
(in ./vendor/uvdesk/core-framework/Services/EmailService.php)

Hello all,

I've a little problem with the generated emails to the agents.
My version is 1.0.18 (the problem, I think, was already there in 1.0.16).

I use the following placeholder:

*Here goes the ticket message:

{%ticket.message%}*

But the resulting mail doesn't contain the message (the message in well present int the ticket):

Thanks in advance

Stéphane

Thanks a lot for the answers. I'll update Uvdesk to 1.0.18 and check this little editor.

Stéphane

Hello,

I've a question regarding the editor used during ticket creation (logged or not) : during ticket creation, there is only a textarea.
Is it possible to use a full editor like the one used when you type a reply (tinymce I think) without the need to rewrite complete parts of the code ?

We are testing UVDesk and test users are complaining they cannot easily copy/paste images when creating a ticket for instance.

Thanks for your help

Stéphane