Hello all,
I've a little problem with the generated emails to the agents.
My version is 1.0.18 (the problem, I think, was already there in 1.0.16).
I use the following placeholder:
*Here goes the ticket message:
{%ticket.message%}*
But the resulting mail doesn't contain the message (the message in well present int the ticket):
Thanks in advance
Stéphane