31 Jan 2022, 15:35

Hello all,

I've a little problem with the generated emails to the agents.
My version is 1.0.18 (the problem, I think, was already there in 1.0.16).

I use the following placeholder:

*Here goes the ticket message:

{%ticket.message%}*

But the resulting mail doesn't contain the message (the message in well present int the ticket):

bdfa4254-4124-431c-bd2d-02876f233c71-image.png

Thanks in advance

Stéphane