Solved Stuck in php bin/console uvdesk:refresh-mailbox with no Error code visible (centOS 8 - GCP Virtual Machine)

[dsanchez]

Hello friends from UVDESK,

I'm trying to complete the mailbox setup with this guide https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

I'm not able to convert to tickets. php bin/console uvdesk:refresh-mailbox example@email.com is Not successful with no error code visible.

This is my command line in CentOS 8

########################################################

dsanchez@dev-uvdesk-vm uvdesk]$ sudo php bin/console uvdesk:refresh-mailbox d***********@gmail.com

1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 12 December 2021.
5. Total fetched email -> 2
6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================
   Converting email 1 out of 2.
   Error ->
   [dsanchez@dev-uvdesk-vm uvdesk]$

########################################################

I already enable the less secure apps in google account. https://myaccount.google.com/lesssecureapps
also unlocking the google captcha https://accounts.google.com/DisplayUnlockCaptcha

So im just stuck with no error code visible. Could anybody advise me?
Thanks in advance.

[peopleinside]

Hi @dsanchez ,
allow unsecure apps in Google is not good for your account security.

My suggestion is to compile the Google account with all yours information possibile!
Be sure you have recovery options than I suggest to activate the 2 step verification and to generate and save backup codes.

Once done please generate on Google a specific password for app than use this password to setup your Gmail account in UVdesk.

If the issue persist please confirm what string you have inserted in the host field in email settings, on UVdesk.

[peopleinside]

Hi @dsanchez ,
allow unsecure apps in Google is not good for your account security.

My suggestion is to compile the Google account with all yours information possibile!
Be sure you have recovery options than I suggest to activate the 2 step verification and to generate and save backup codes.

Once done please generate on Google a specific password for app than use this password to setup your Gmail account in UVdesk.

If the issue persist please confirm what string you have inserted in the host field in email settings, on UVdesk.