@peopleinside yes i report on github
link
https://github.com/uvdesk/community-skeleton/issues/710

Hello again
When a customer attaches a file, this file can be downloaded by the agent and the customer
But when the agent responds to the ticket and attaches a file, it is only possible for the admin to download it. if the customer attempts to download it, he will be redirect to the admin login page.
i try this but not help
https://forums.uvdesk.com/topic/2177/uvdesk-open-attachment-in-ticket-no-route-found-for/2
Version v1.1.3; Core Version v1.1.4

thank you for your tiring to help

hello
how can i open the attachment file not to download it

hello friends

I have some questions. I will be happy if I get an answer

1- How can I hide the Knowledge Center from users who are not logged in?

2- How can I create a file and articles that only authorized agents can access?

3- after i create Marketing Announcement and change Status to Active It cannot be seen in the Customer area

thanks