Solved IMAP error + Gmail

[DHO]

Good morning,

For the past several days, I have been trying to fix an error, but I am making no progress.

Whenever I create a user or do any task that generates an email I receive a GUI error that a error occurred when sending email. And in composer, it pauses for a moment and receive this error:

"Warning: imap_open(): Couldn't open stream {imap.gmail.com:993/imap/ssl}INBOX"

I am using Gmail, since it's a present option and thought would be easy It's a new gmail account, 2FA is ON and I am using an app specific password. I have quadruple checked credentials.

Below are my config files and and captures of the error.

parameters:
    app_locales: en|fr|it|de|da|ar|es|tr|zh|pl
    
    # Default Assets
    assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
    assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
    assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

    uvdesk_site_path.member_prefix: member
    uvdesk_site_path.knowledgebase_customer_prefix: customer
    
    # File uploads constraints
    # @TODO: Set these parameters via compilers
    max_post_size: 8388608
    max_file_uploads: 20
    upload_max_filesize: 2097152

uvdesk:
    site_url: '$-vm.eastus2.cloudapp.azure.com'
    upload_manager:
        id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
    
    support_email:
        id: $.HelpDesk@gmail.com
        name: GlobeChek Support
        mailer_id: Gmail
    
    # Default resources
    default:
        ticket:
            type: support
            status: open
            priority: low
        templates:
            email: mail.html.twig

swiftmailer:
    default_mailer: mailer_9497
    mailers:
        Gmail:
            transport: gmail
            username: $.HelpDesk@gmail.com
            password: $Pass
            # sender_address: ~
            # delivery_addresses: ~
            disable_delivery: false

Server: Ubuntu 22.04.3 LTS
PHP: 8.2

Thank You

[DHO]

@peopleinside

I sort of figured it out. It was either

• Removing the CAPITALS from the gmail address OR
• Removing a MS365 config that was inactive that I could never get to work.

IN either case, it seems to be working. Thank You.

[peopleinside]

@DHO Hi, sorry for the delay in approving your post.
When you see the error can you confirm the email is really not sent?

I think maybe something can be not correctly configured in mail settings.
In MailBox account email settings what did you put in the host field?

https://docs.uvdesk.com/uvdemo/settings/mailbox.html

[DHO]

@peopleinside

I sort of figured it out. It was either

• Removing the CAPITALS from the gmail address OR
• Removing a MS365 config that was inactive that I could never get to work.

IN either case, it seems to be working. Thank You.

[peopleinside]

@DHO thank you for your feedback!
I'm happy to read you was able to resolve.

Thanks again for the update!
Have a wonderful day and week