@peopleinside Hi man. Thank for all your support, I figured out, the problem, like another user, was that the API used HTTP instead of HTTPS, I was able to modify RefreshMailboxCommand.php and now enforcing API to communicate using HTTPS, this is the change I made, probably will help other users. The project still in DEV mode because I cannot login as admin when I change to PROD. But for now I'm OK with this.

uvdeskprojectfolder/vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php

Changed this line:

$this->router->getContext()->setScheme((bool) $input->getOption('secure') ? 'https' : 'http');

To this:

$this->router->getContext()->setScheme('https');

Now emails are fetching and added to the respective ticket (I covered some info in case you want to share this solution with other users):

Hi, I tried all and still not work. I'm in DEV mode because when changed to PROD mode I get 500 error. Please help, i'm not able to fetch emails to tickets

This is the error I'm getting:

  # Processing all found emails iteratively:

    API http://support.elitechforce.com/etfsupport/public/mailbox/listener

    - Processing email 1 of 1:
  An unexpected error occurred: Notice: Trying to access array offset on value of type null

@peopleinside This is what I did:

1. Installed mailparser, now is showing as installed
   

2. Went back to DEV mode and still have this error:
   

3. If change to PROD mode the error is different and also I'm not able to login as admin in the instance website:
   

4. Changed site_url in uvdesk.yaml adding and removing eftsupport/public same error on both options

5. Here is my .htaccess file, my index.php is on etfsupport/public folder

<IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteRule ^(.*)$ ./index.php/$1 [QSA,L]
    RewriteCond %{HTTP:Authorization} ^(.*)
    RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
</IfModule>

5. Apache2.conf file has this

AllowOverride All
Require all granted

6. I checked the folders and .ENV files:

For .env file – chmod 775 -R path of .env file of UVdesk project

For var folder -chmod 775 -R path of var folder of UVdesk project

For config folder – chmod 775 -R path of config folder of UVdesk project

I don't know what else I can do... I would be possible to give you access to my instance so you can check what is wrong? If so, let me know how to send you the credentials privately.

Thanks so much for your time and support.

@peopleinside How do see setup wizard in my link, I can't

@peopleinside Hi, thanks for your quick reply, I've updated php version to 8.2 now in production the site load, but I'm not able to login as admin, when tried to do forget password the link to reset password give me a 500 error. And in production mode the error fetching the email changed to this:

  - Establishing connection with mailbox
  - Fetching all emails since 20 November 2023
  - Found a total of 1 emails in mailbox since 20 November 2023

  # Processing all found emails iteratively:

    API http://support.elitechforce.com/etfsupport/public/mailbox/listener

    - Processing email 1 of 1:
15:55:45 WARNING   [php] Warning: Trying to access array offset on value of type null ["exception" => ErrorException { …}]

      ERROR 

  - Mailbox refreshed successfully!