Hello again
When a customer attaches a file, this file can be downloaded by the agent and the customer
But when the agent responds to the ticket and attaches a file, it is only possible for the admin to download it. if the customer attempts to download it, he will be redirect to the admin login page.
i try this but not help
https://forums.uvdesk.com/topic/2177/uvdesk-open-attachment-in-ticket-no-route-found-for/2
Version v1.1.3; Core Version v1.1.4
@peopleinside yes i report on github
link
https://github.com/uvdesk/community-skeleton/issues/710
@mkdirs Hi, I'm sorry no reply has been made yet from UVdesk staff.
What version of PHP and UVdesk are you using?
If you think to found a bug you can report also on GitHub:
https://github.com/uvdesk/community-skeleton/issues
In the bug can be useful info about version of UVdesk tested, php version.
You can also try to see if you are able to reproduce on the demo: https://demo.uvdesk.com/
I will keep this topic as unsolved hoping a UVdesk staff member can reply to you on next days.
@peopleinside yes i report on github
link
https://github.com/uvdesk/community-skeleton/issues/710
I flag the topic as resolved as a GitHub issue has been created 
I'm sorry we did not get a reply from UVdesk staff.
peopleinside 23 Nov 2023, 22:49
