Hello,
Recently the API endpoint for ticket retrieval stopped working. When trying to retrieve ticket information, we get the following error: Maximum execution time of 30 seconds exceeded in my_uvdesk_path/vendor/symfony/serializer/Normalizer/AbstractObjectNormalizer.php on line 179 .
When we go back up the error 500 call stack, we see that the error appears on line 338 of .../vendor/uvdesk/api-bundle/Tickets.php with the objectSerializer method:
338 $ticket = json_decode($this->objectSerializer($ticketObj), true);
For your information, we've been noticing slowdowns on our server for about 2 weeks now when executing PHP scripts and UVdesk, and the PHP used by UVdesk is in Apache 2.0 Handler (Server API) mode.
Has anyone experienced this problem with the bundle API?
Here is the call stack returned by error 500:
# Time Memory Function Location
1 0.0002 358976 {main} .../index.php:0
2 0.0002 359472 require_once .../index.php:5
3 0.0199 438856 Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner->run .../autoload_runtime.php:35
4 0.0199 438856 Symfony\Component\HttpKernel\Kernel->handle .../HttpKernelRunner.php:35
5 0.0685 787064 Symfony\Component\HttpKernel\HttpKernel->handle .../Kernel.php:202
6 0.0686 787856 Symfony\Component\HttpKernel\HttpKernel->handleRaw .../HttpKernel.php:75
7 0.6312 2087024 Webkul\UVDesk\ApiBundle\API\Tickets->viewTicket .../HttpKernel.php:153
8 0.9465 2808440 Webkul\UVDesk\ApiBundle\API\Tickets->objectSerializer .../Tickets.php:338
9 0.9516 2858392 Symfony\Component\Serializer\Serializer->serialize .../Tickets.php:930
10 0.9518 2858768 Symfony\Component\Serializer\Serializer->normalize .../Serializer.php:134
11 0.9519 2859896 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize .../Serializer.php:161
12 13.8178 29074480 Symfony\Component\Serializer\Serializer->normalize .../AbstractObjectNormalizer.php:216
13 25.4620 52693256 Symfony\Component\Serializer\Serializer->normalize .../Serializer.php:179
14 25.4621 52693256 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize .../Serializer.php:161
15 25.4641 52684464 Symfony\Component\Serializer\Serializer->normalize .../AbstractObjectNormalizer.php:216
16 25.4642 52684464 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize .../Serializer.php:161
17 29.3178 61156112 Symfony\Component\Serializer\Serializer->normalize .../AbstractObjectNormalizer.php:216
18 29.3178 61156112 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize .../Serializer.php:161
19 29.4725 61456544 Symfony\Component\Serializer\Serializer->normalize .../AbstractObjectNormalizer.php:216
20 29.4726 61457160 Symfony\Component\Serializer\Serializer->normalize .../Serializer.php:179
21 29.4727 61457160 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize .../Serializer.php:161
22 29.5261 61702376 Symfony\Component\Serializer\Serializer->normalize .../AbstractObjectNormalizer.php:216
23 29.5264 61703368 Symfony\Component\Serializer\Serializer->normalize .../Serializer.php:179
24 29.5265 61703368 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize .../Serializer.php:161
25 29.8922 62579512 Symfony\Component\Serializer\Serializer->normalize .../AbstractObjectNormalizer.php:216
26 29.8923 62580128 Symfony\Component\Serializer\Serializer->normalize .../Serializer.php:179
27 29.8923 62580128 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize .../Serializer.php:161
28 29.9460 62783400 Symfony\Component\Serializer\Serializer->normalize .../AbstractObjectNormalizer.php:216
29 29.9463 62784392 Symfony\Component\Serializer\Serializer->normalize .../Serializer.php:179
30 29.9463 62784392 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize .../Serializer.php:161
31 30.0589 63223576 Symfony\Component\Serializer\Serializer->normalize .../AbstractObjectNormalizer.php:216
32 30.0589 63223576 Symfony\Component\Serializer\Normalizer\AbstractObjectNormalizer->normalize
Here's the configuration we're using:
UVdesk: 1.1.0 (I don't know which method was used to install it)
API bundle: v1.1.1 (installed with composer)
Cordially.