I am using the community helpdesk for internal support. Can I as an admin update password on behalf of my agent and customer?

Getting the issue in fetching the emails. How I can debug the Imap issue? any solution available?

I am using the community helpdesk for internal support. Can I as an admin update password on behalf of my agent and customer?

Can you locate me under which file I need to modify the code to add a new priority field and label?

I would like to change logo for admin/agent login page and dashboard? where I can find it?