IMAP to tickets help
circusmonkey404 last edited by
SO we used office365 I have an account setup with Imap access when I run php bin/console uvdesk:refresh-mailbox setttings firstname.lastname@example.org I get this 1. Processing uvdesk mailbox configuration.
Opening imap stream...
IMAP stream opened.
Fetching Email collection since 19 August 2020.
Total fetched email -> 3
Starting to convert Emails into Tickets ->
Converting email 1 out of 3.
Converting email 2 out of 3.
Converting email 3 out of 3.
Mailbox refreshed successfully !!!
but no tickets are actually created
I have my apache default document set to the /var/www/html/helpdesk I don't know if that is messing it up, I've tried setting it back to the defualt too, but no change. my uvdesk.yaml site is site_url: 'localhost/public'
any ideas what might be going wrong? this is litteraly the last step I need to roll this out to production
Sanjeev last edited by
Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.
Update your site_url and it should work.
site url should be like: your_host/your_project/public