No incoming or outgoing emails working.... Please help....



  • Hi,

    I installed UVDesk on Bluehost through softaculous. I am unable to get emails to work on UVDesk. I have tried and tested all the customer support software on softaculous and did not have an issue with emails. I have followed all instructions found on github and uvdesk forum.
    

    So far, I have:

    1. Updated auth_mode: login in config/packages/swiftmailer.yaml
    2. Cleared cache using php bin/console c:c
    3. Triple checked all settings and spent 18-20 hours trying to figure it out

    Please help!



  • @sherazkhan1988

    Locate the file 
    vendor->uvdesk->core-framework->Services->EmailService.php.

    Open the EmailService.php reach to sendMail() function.

    and dump() the exception as in attached image.

    215c709f-0453-4202-bac3-e7c8d4d2b44c-image.png

    It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc)



  • @sherazkhan1988

    For mailbox refresh issue if your mails not converting into ticket.
    Then please check your -
    site_url in uvdesk.yaml file under config->packages of your project.


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