Hi all,
I apologize in advance if this problem has already been resolved, but, of course I may be wrong, I didn't find anything in forum.
My problem is that if the UVdesk mail address in not in To: and at the first place it doesn’t create the ticket.
EG:
Not working > To: mauro.toselli@mydomain.com, uvdesk@mydomain.com
Working > To: uvdesk@mydomain.com, mauro.toselli@mydomain.com
Is there a fix for this?
Thanks a lot for your help!