I apologize in advance if this problem has already been resolved, but, of course I may be wrong, I didn't find anything in forum.
My problem is that if the UVdesk mail address in not in To: and at the first place it doesn’t create the ticket.
Not working > To: email@example.com, firstname.lastname@example.org
Working > To: email@example.com, firstname.lastname@example.org
Is there a fix for this?
Thanks a lot for your help!