Hi all,
I apologize in advance if this problem has already been resolved, but, of course I may be wrong, I didn't find anything in forum.

My problem is that if the UVdesk mail address in not in To: and at the first place it doesn’t create the ticket.

EG:
Not working > To: mauro.toselli@mydomain.com, uvdesk@mydomain.com
Working > To: uvdesk@mydomain.com, mauro.toselli@mydomain.com

Is there a fix for this?

Thanks a lot for your help!

IT WORKS!!!

Thank you so much guys!!!

IT WORKS!!!

Thank you so much guys!!!

Hi all,
I apologize in advance if this problem has already been resolved, but, of course I may be wrong, I didn't find anything in forum.

My problem is that if the UVdesk mail address in not in To: and at the first place it doesn’t create the ticket.

EG:
Not working > To: mauro.toselli@mydomain.com, uvdesk@mydomain.com
Working > To: uvdesk@mydomain.com, mauro.toselli@mydomain.com

Is there a fix for this?

Thanks a lot for your help!