I tried a new user from the scratch. I added the user into IT@ group.
I've sent an email and I saw the email in the outlook.
When i tried the refresh-mailbox command there aren't any emails in the UVDESK.
Latest posts made by DD
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RE: Fetch emails from a group
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RE: Fetch emails from a group
Unfortunately i can't do that. I will create a new user as a member of the IT@ email group and I'll let you know
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RE: Fetch emails from a group
- I delete everything from the italerts mailbox.
- I sent an email to IT@ and the italerts receive it.
- Restart Apache.
- Clear cache ( php bin/console c:c )
- Run the refresh command. (below is the screenshot)
- Nothing appeared in the Tickets link of UVDesk
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RE: Fetch emails from a group
Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.
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RE: Fetch emails from a group
No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails. -
RE: Fetch emails from a group
Vipin,
i've done what you suggest but it doesn't work -
RE: Fetch emails from a group
I mean that when i refresh mailbox the i am receiving the emails of the italerts mailbox and not the emails of the IT group that the italerts mailbox is member.
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RE: Fetch emails from a group
Thank you for the reply. As for the "Syntax Error" corrected according to your suggestion.
The mail issue still remains. I am getting the emails/tickets of the mailbox and of the group that the mailbox belongs to.