OMG! @vipin you are an absolute genius! Editing the uvdesk_mailbox.yaml and adding the '{imap.public-internet.co.uk:993/imap/ssl}INBOX' string worked!

Okay so I don't know whats changed, other than setting the swift mailer to use port 25 with no SSL, but now I get a different error:

Again it cannot be the password as I've logged into this mailbox in two separate webmail clients.

Thanks, everybody, I followed the steps outlined above and can confirm this is now resolved.

Hi,

@gulzarahmad is the engineer currently trying to assist me with getting the mailbox/swift mailer working on the VPS community install.

After enabling less secure apps the mailbox is now fetching correctly from Gmail, however, this is not useful as I have a company domain with associated IMAP mailboxes that still do not work.

The IMAP server details are correct (although the mailbox config does not allow for port configuration so I can only assume its using 993 or 143 to fetch) I have tested the credentials using the providers webmail portal and they work perfectly fine on another rainloop webmail instance using the incoming/outgoing server details.

There is no useful output on the failure to fetch, simply;

But the mailbox does exist!

uvdesk_mailbox.yaml shows the correct password, although doesn't show port number or SSL enabled for the corporate IMAP account, should this be added manually?

Hey @peopleinside,

I have already followed this guide when setting up the mailbox and have since deleted the mailbox/swiftmailer configs and tried again, several times to no avail.

I'm lost at what to try next or even how to troubleshoot this further, any additional advice would be greatly appreciated.

Thanks for the reply @OliverGray, however, I can only assume that configuring the SwiftMailer with authentication details should provide the above command with the credentials for the outgoing connection?

Nobody? Surely this has been requested before, is it possible?

I found this:

***Hello B- RG,
You can achieve this by simply made few changes.
For changing password for Agents:
locate path in your project:
vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig
open this file reach to this section https://github.com/uvdesk/c...
And replace:
{% if userDetails and userDetails.isVerified %}
BY
{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

For changing Customers password:
locate path in your project:
vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/c...

And replace :
{% if userDetails and userDetails.isVerified %}
BY
{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

Thanks,
Team UVDesk***

Source: Comments on this page: https://support.uvdesk.com/es/blog/how-can-admin-change-agents-password

However I have done the above and see no change, do I have to reload a service or config?