Fetch emails from a group
As you told that italerts is a member in IT group . So whenever someone try to sent mail in IT group. will it automatically shows in IT group member's inbox ?
Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.
okay send one new mail to IT group . then check in italerts member inbox , when it will receive in inbox then after run the mailbox refresh command. but makesure you have done the updates which i shared you the last .
Also take the screenshots of each steps which you followed.
- I delete everything from the italerts mailbox.
- I sent an email to IT@ and the italerts receive it.
- Restart Apache.
- Clear cache ( php bin/console c:c )
- Run the refresh command. (below is the screenshot)
- Nothing appeared in the Tickets link of UVDesk
So Mail is converted into ticket or not ?
No it doesn't converted.
Please share your italerts email & password.
so that we can test it properly.
Unfortunately i can't do that. I will create a new user as a member of the IT@ email group and I'll let you know
I tried a new user from the scratch. I added the user into IT@ group.
I've sent an email and I saw the email in the outlook.
When i tried the refresh-mailbox command there aren't any emails in the UVDESK.
Share the credentials of new user then I will check .
Share the credentials on this "email@example.com" mail .