25 May 2021, 06:37

I am trying UVDESK a week now and i want to ask :
I have a mailbox / user account which is member of out main email group it@example.com.
When the mailbox / user account receive an email everything works fine and a ticket opens in the UVDESK , when the group it@example.com receives an email and at the same time the mailbox / user account receive it too , because it's a member of the group, nothing happened. Is this correct or do i have to do something else ?
Thanks