@peopleinside @peopleinside said in What is all the stuff at the bottom of the browser & can it be turned off?:

nstructions on previous messages say to replace dev with prod not to add APP_ENV=prod so you just replaced I hope. Be sure to do not create duplicate lines in the .env file.

I put a # before APP_ENV=dev the line and added a new line APP_ENV=prod . I think that makes it a comment. This seemed to work and I was able to create a few users but them my VM froze.

When you run php bin/console c:c as root account this can create issues. The command should be run not as root but as normal SSH user.

I was a normal user, no sudo

The user I am logged in to is part of the www-data group but I see permission in the /var/www/uvdesk/var/cache/* dir are read only for group and other

drwxr-xr-x # www-data www-data 4096 Feb 19 00:22 dev/ drwxr-xr-x # www-data www-data 4096 Mar 3 18:46 prod/

The garbage can is on the home page but it was blocked by the dev black line on the bottom. There's only a hint of the top of the can that is visable but I saw you can shrink that dev line to just an icon by clicking on the x

@ricsca maybe there is an issue open about this: Sort Order in Categories (knowledge base) is overridden by updating an article

@piotrekzielony thank you for the feedback

@admin said in Organization:

@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!!

Its just a report selecting organization contains or a report grouped by organization ...

Can I write reports or am I getting confused with another product.

@DomDis
I hope this article helps you understand what is difference between group and team?
Please check it here for group and check it here for team.

@domdis if you have email issues please open a separate topic, this one is about installation and composer 🙂

But wouldn't it be better if the tickets are assigned to a user by default and then in the case of customization then let the workflows be used?
99% of those with medium-large sites have only one who is responsible for answering the questions who is also the owner.
You have to make a cms as simple as possible to use if you want to make it popular ...

@Michael-Neo
I have also checked but here this type of issue is not created in uvdesk v1.0.18.
You can check it here. you are following these steps.

Can you please more detail on what steps you are following for agent creation?

@wildanm great, so I suggest to just try to upgrade PHP to 8.0 or 8.1
Personally I'm running PHP 8.1 with the latest Uvdesk version.

Let us know if after upgrading PHP the performance has improvments.

@peopleinside Thank you for believing on us. we will definitely make uvdesk bug free & user friendly.

We are continuously working on giving our best to make uvdesk a better help desk.

@DomDis you can follow the uvdesk documentation from here. It will help you to understand the uvdesk functionality.

If you still facing any issue. Please let us know.

@sanjeev Thanks

@Ricsca

@ricsca You can ask on GitHub for this.
Actually is not a supported feature... also if I don't if is good ask to the team to do additional work to let disable attachments.

Email with attachments will have attachments lost?
If attachments is not needed than users will not upload them 🙂

@ricsca sure, developers will take care about this.
@Sanjeev

@ricsca your email provider must support a valid SSL certificate.
Did you set the cronjob for fetch emails?

What is the output of the cronjob run by SSH?
Also I suggest always to use the cronjob and any SSH command related to UVdesk from the user SSH profile and not from root.

If your cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX

If the issue is not the certificate can be the cron job or the domain as explained in the linked discussion above.

Switch from dev to prod - UVdesk

After all system work, is suggested to move from the dev mode to the prod mode.
this for better security and for disable the debug bar and error logs to be printed in the user public pages.

You need change from dev to prod in the .env file present in the root UVdesk directoy.
The file may be an hidden file so, in the case you don't see, you have to enable in your FTP program to see hidden files.

Open the .env file tan change dev to prod

APP_ENV= dev

to

APP_ENV= prod

than clear cache from the operator Dasboard (icon on right bottom) or by running the following command on the SSH root directoy with the SSH user profile (not root profile):

php bin/console c:c

@sergiisav I'm glad you resolved, thanks for sharing what worked for your case.
The suggested .htaccess content here should work:

<IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteRule ^(.*)$ ./index.php/$1 [QSA,L] RewriteCond %{HTTP:Authorization} ^(.*) RewriteRule .* - [e=HTTP_AUTHORIZATION:%1] </IfModule>

But can be maybe ok if you simply applied the same code used in Wordpress.

@ricsca you can also decide to put the links in the footer of the help desk if this will not decrease the security. If your operators use a strong password and also the re captcha is active should be not a problem.

Personally on my install I prefer not link the admin operator interface access but is something you can do or add anytime in branding section by inserting your login URL.

@ricsca All the requirement showed in the wizard is needed for a correct use of UVdesk.

solved, i activated them from my phpmyadmin

I'm glad you resolved.