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    UVdesk

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    admin

    @admin

    UVdesk Staff admin

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    Website www.uvdesk.com/en/opensource/

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    Best posts made by admin

    • What are we doing in our meantime? Just check it out by reading our latest blog.

      UVdesk Blog || https://www.uvdesk.com/en/blog/

      posted in Blogs
      admin
      admin
    • UVdesk Version v1.0.14 Release

      We would like to bring your kind attention towards the release UVdesk v1.0.14.

      The release came up with a perk of more standard features and issue fixation.

      Some of highlights are -

      💪 Agent activity
      💪 Marketing Announcement
      💪 Compatibility with composer 2
      💪 Web installer updates
      💪 ZH_CN (Chinese) Translation file added into project.

      For more info about features and fix you can check the following GitHub page:
      https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.14

      Thank You!!
      (Keep delivering better customer support with UVdesk 😊 )

      posted in Announcements
      admin
      admin
    • How to Install Opensource helpdesk - UVdesk on ubuntu?

      Requirements-

      Before creating your UVDesk Helpdesk project, make sure that you have already installed all the following Prerequisite –

      • Composer
      • PHP 7 or Higher
      • PHP IMAP
      • PHP Mailparse

      Installation -

      Once you have completed installation of both needed PHP extensions, then go to the document root and extract zip file of the software.

      Note - If you want to Install the project via command line then need to run below command on terminal -

      composer create-project uvdesk/community-skeleton helpdesk-project
      

      Now, your project has been successfully created, execute the project on your specified server or domain and go to public URl reside installed directory and proceed with setup.

      Just go ahead and contribute in Enterprise custom helpdesk and make it more powerful and deliver better customer support experience!!

      posted in Knowledge Base
      admin
      admin
    • RE: Is the public folder required after uvdesk install ?

      @bansalvaish
      the "public" folder is still accessible from the outside world?

      Yes , the accessbility of public folder is required

      If it is required, what are your recommendations to block access to this folder so that no one can run the setup process again ?

      Once you have completed your installation with UVDesk then you can redirect all the requests from web installer to knowledgebase panel by adding a route in file uvdesk.yaml resides in routes folder under config directory, that's how you could restrict the installer part.

      Redirection route to be added in uvdesk.yaml (with proper indentation):-
      uvdesk_support_center_bundle_use_locale:
      path: /
      controller: Symfony\Bundle\FrameworkBundle\Controller\RedirectController::urlRedirectAction
      defaults:
      path: /en/
      permanent: true

      Public folder.png

      posted in Technical Help
      admin
      admin
    • RE: how to create email customer to send email

      Hello @herman
      All automation in UVdesk can be possible through workflow, for more details refer to this link - https://docs.uvdesk.com/uvdemo/productivity/workflow.html
      Also, do let us know which variant of UVdesk are you using? Open Source or SaaS Helpdesk? so that we can assist you accordingly.
      Thanks & Regards
      UVdesk Team

      posted in General Discussion
      admin
      admin
    • Latest Release: UVdesk Opensource || Version 1.0.18 with PHP 8

      The UVdesk team is happy to announce the release of UVdesk latest version v1.0.18.

      The release comes up with more standard features and also introduces a host of awesome enhancements and improvements .

      Welcome to version v1.0.18 of UVdesk!

      Some of highlights are:_

      ✌ Compatibility with PHP 8
      ✌ Saved reply search option added
      ✌ Layout updates on ticket view
      ✌ Ticket Transfer functionality added
      ✌ Added some default workflow

      For more about features and fix you can check the following GitHub page:https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.18

      You can read how to upgrade to the new version here:
      https://github.com/uvdesk/community-skeleton/discussions/493

      Further check out this article for more details - https://www.uvdesk.com/en/blog/uvdesk-latest-release-v1-0-18/

      Thank You!!
      Keep delivering better customer support with UVdesk

      posted in Announcements
      admin
      admin
    • RE: Chat

      @ricsca Chatwhizz is also an intuitive product of webkul, you can check the pricing from here - https://chatwhizz.com/pricing
      Thank You!!

      posted in Technical Help
      admin
      admin
    • RE: How to add custom translation in UVDesk

      Hello @bansalvaish

      You can go through with this guide for translation of the helpdesk project into the desired language - https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

      Thank You!!

      posted in General Discussion
      admin
      admin
    • Released UVdesk latest version v1.1.0

      👷 The UVdesk team is happy to announce the release of UVdesk's latest version v1.1.0

      This month ⌚ we’ve got a few product updates for you the release comes up with more standard features and also introduces awesome enhancements and improvements.

      Welcome to version v1.1.0 of UVdesk!

      The feature has Improved compatibility with PHP 8 and Symfony 5 components.

      For more about features and fix you can check the following GitHub page 👉 https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.0

      How to upgrade?

      Thank You!!
      Keep delivering better customer support with UVdesk

      posted in Announcements
      admin
      admin
    • RE: How to Setup Mailbox?

      Hello @bansalvaish

      Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

      Thank You

      posted in General Discussion
      admin
      admin

    Latest posts made by admin

    • RE: How to shared saved replies ?

      In order to share the created saved replies you need to assign the created saved reply into a specific group and team.

      The agents who are assigned into that group and team can able to access that shared saved reply accordingly.

      If still have any kind of concern or query then do let us know so that we will check and assist further.

      posted in General Discussion
      admin
      admin
    • Released UVdesk latest version v1.1.0

      👷 The UVdesk team is happy to announce the release of UVdesk's latest version v1.1.0

      This month ⌚ we’ve got a few product updates for you the release comes up with more standard features and also introduces awesome enhancements and improvements.

      Welcome to version v1.1.0 of UVdesk!

      The feature has Improved compatibility with PHP 8 and Symfony 5 components.

      For more about features and fix you can check the following GitHub page 👉 https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.0

      How to upgrade?

      Thank You!!
      Keep delivering better customer support with UVdesk

      posted in Announcements
      admin
      admin
    • RE: Organization

      @domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
      Thank You!!

      posted in General Discussion
      admin
      admin
    • RE: Chat

      @ricsca Chatwhizz is also an intuitive product of webkul, you can check the pricing from here - https://chatwhizz.com/pricing
      Thank You!!

      posted in Technical Help
      admin
      admin
    • Latest Release: UVdesk Opensource || Version 1.0.18 with PHP 8

      The UVdesk team is happy to announce the release of UVdesk latest version v1.0.18.

      The release comes up with more standard features and also introduces a host of awesome enhancements and improvements .

      Welcome to version v1.0.18 of UVdesk!

      Some of highlights are:_

      ✌ Compatibility with PHP 8
      ✌ Saved reply search option added
      ✌ Layout updates on ticket view
      ✌ Ticket Transfer functionality added
      ✌ Added some default workflow

      For more about features and fix you can check the following GitHub page:https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.18

      You can read how to upgrade to the new version here:
      https://github.com/uvdesk/community-skeleton/discussions/493

      Further check out this article for more details - https://www.uvdesk.com/en/blog/uvdesk-latest-release-v1-0-18/

      Thank You!!
      Keep delivering better customer support with UVdesk

      posted in Announcements
      admin
      admin
    • RE: Operator, bad mobile experience

      @peopleinside

      Some of the option disabled because with this space managing multiple options effecting others as well.

      will check with design team if we can do this.

      posted in Comments & Feedback
      admin
      admin
    • UVdesk Version v1.0.14 Release

      We would like to bring your kind attention towards the release UVdesk v1.0.14.

      The release came up with a perk of more standard features and issue fixation.

      Some of highlights are -

      💪 Agent activity
      💪 Marketing Announcement
      💪 Compatibility with composer 2
      💪 Web installer updates
      💪 ZH_CN (Chinese) Translation file added into project.

      For more info about features and fix you can check the following GitHub page:
      https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.14

      Thank You!!
      (Keep delivering better customer support with UVdesk 😊 )

      posted in Announcements
      admin
      admin
    • What are we doing in our meantime? Just check it out by reading our latest blog.

      UVdesk Blog || https://www.uvdesk.com/en/blog/

      posted in Blogs
      admin
      admin
    • RE: Setup UV Desk on Windows

      Hello @trkaushik
      Kindly follow this user guide to install uvdesk on a wamp server - https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-wamp/
      Thank You!!

      posted in Technical Help
      admin
      admin
    • RE: Agent having login id and password

      Hello @suya
      Only support agent will have the access to check and reset the password. Since
      each Agent email address will receive an email notification on their registered email id that contains a set password link.

      posted in Comments & Feedback
      admin
      admin